The contact owns a 2013 BMW 328I. The contact stated while driving at various speeds for an extended period, the contact noticed that there was smoke coming from underneath the hood. Additionally, there was an abnormal odor inside the cabin of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine coolant pump had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in a recall. The contact stated that the failure had been recurring while driving. An orange triangle warning light was illuminated. The contact later received notification of the federal safety agency Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.
2013 BMW 328I engine complaints
Page 3 of 6: complaints 41 to 70 of 134, newest first, as owners wrote them.
The contact owns a 2013 BMW 328i. The contact received notification of the federal safety agency Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.
Engine Timing Chain and Oil pump drive chain modules failed. I found this from BMW website that Defect Code: SI B11 03 17: For this vehicle the timing chain and the oil pump drive chain modules (N20, N26 engines) limited Warranty for in defects in materials or workmanship has been extended to 7 years / 70000 miles as determined from the original in-service date. This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the BMW New vehicle limited warranty for passenger cars and light trucks. for eligible vehicles that are beyond this 7/70 coverage, please refer to SI B11 02 21 for additional coverage that may also apply. I filed a case directly with BMW of NA - they told me get it towed to BMW dealership and get it diagnosed, I followed the instructions and got it diagnosed. BMW dealership confirmed the main cause was the Timing chain broke and engine seized. but BMW declined to do anything about it. please see the link by BMW below: [XXX] $ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2013 BMW 328I. The contact received notification of the federal safety agency Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
The contact owns a 2013 BMW 328I. The contact received notification of the federal safety agency Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My name is [XXX] I have 2013 bmw 328i that has a safety recall Vin [XXX] CAMPAIGN ID: 24V608000 Engine coolant pump problem It’s been 4 months with no help from bmw .I contacted the dealer and they said there’s nothing they could do right now, but I believe its causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. Please if you can help or recommend what to do, I’d appreciate it. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
It’s been a few months with no remedy contacted the dealer and they said there’s nothing they could do right now, but I believe the connectors, causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. I believe this is caused other problems with the vehicle I don’t think the coolant pump is working. Is bmw going to fix related problems free of charge?that are caused from them not fixing it fast enough and causing other problems since the coolant pump has failed and bmw hasn’t offered anything or to fix the problems quick enough .
The contact owns a 2013 BMW 328I. The contact received notification of the federal safety agency Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was driving and my car began to lose power and Drivetrain Malfunction appeared on the screen. I had to pull over to a side street and turn the car off. I turned it back on but it was very sluggish and moved very slow. Once I parked it I turned it off and tried to start it back up but it wouldn’t turn over. I contacted BMW and they said they couldn’t do anything. I need a new engine and timing chain, fuel pump and oil pan.
Check engine light came on and car began to slow down on the expressway going 45 mph. My car now does not start and will not turn over. Before all of this happened my car was misfiring and a warning came up saying Engine Oil pressure Low. I just received an oil change a week prior. Now my car doesn't work and I cannot drive it at all. BMW said my timing Chain is broken and I have an oil leak. I will need a new engine. My mechanic said my entire engine needs to be replaced.
The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the vehicle briefly vibrated before losing motive power, after which the message "Drivetrain Malfunction" was displayed. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No other warning lights were illuminated. The vehicle was towed to the dealer, who observed that the guides for the timing chain were fractured, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Service Information Bulletin: 11-03-17. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.
The contact owns a 2013 BMW 328I. The contact received notification of the federal safety agency Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
There is a safety recall on my engine and it’s been out for 6 months and still no remedy and it’s causing problems with my car and safety .I would like bmw to pay for a loaner you’ll they fix the problem .
REDUCED ENGINE AND AIR CONDITIONING On hot days or long drives, the AC stops blowing air. I took to dealership and they said it had error FC 801228 and recommended 850W electric fan and program "as first step" at a cost of $2,505.85. I noticed on many online BMW sites, that many other people had this same issue on hot days, long drives and sometimes stop and go traffic. This happened twice prior to 2024, once in June 2024 (air temperature was 100 degrees, driving 65 MPH) and September 24 (air temperature was 72 degrees, driving 65 MPH). All drives were longer than 2 hours. Saw in the news today that BMW is issuing a new recall for the Engine Coolant Pump and connector. Seems as though these issues may be related? Per BMW SI B12 25 13 Engine Electrical Systems publication dated February 2014, this was a known issue in 3 series sedans and 4 series coupes produced from 07/2012 to 12/2013 and the recommended correction was installing the fan housing with 850W electric fan. It notes "The improved parts were introduced into production at the end of November 2013..." BMW SI B12 29 14 dated October 2014 seems to relate to the same issue for production dates 11/2013-06/2014 and recommends replacing fan housing with "improved parts". As an owner of a 2013 3 series sedan, this seems unconscionable that BMW, after becoming aware of this issue so soon after manufacture/sale, wouldn't correct the known issue in their vehicles. I contact BMW Customer Relations about this issue after it happened the first time, they couldn't find the document above in their system and offered no resolution.
When starting a cold engine, a large toxic “plume of blue smoke” can be seen emitting from the exhaust tailpipe for approximately 10-30 seconds. I have been complaining about this to the BMW dealer in Boise Idaho since 2019. This issue is describe in SI B11 11 16 Warranties "N20 ENGINE OIL FEED LINE TO THE TURBOCHARGER: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES" - [XXX] My car is a 2013 Year BMW, F25 (X3 xDrive28i) (N20 Engine) Model, but BMW has excluded my VIN number from this warranty. I have the problem and my BMW meets the descriptions but the VIN number is excluded. As this model is identify as being problematic, the VIN numbers of all 2013 models should be included, not limited. Please help. Best, BMW 2013 328 ix owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2013 BMW 328I. The contact stated that the message "Top Off Coolant" was displayed several times while there was sufficient coolant in the coolant reservoir. Additionally, the contact stated while driving 60 MPH, the vehicle stalled in the middle of the roadway. An unknown message was displayed. The contact was able to restart the vehicle and pulled to the side of the road. The vehicle was towed to the residence. The contact related the failure to the federal safety agency Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
The turbo charger electric waste gate actuator lever fell off the vehicle from rust. It disconnected at the two locations where it is installed. This caused an immediate loss of power at highway speeds. It is related to this issue where the the clip/link that holds the lever rusts off. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Timing chain broken, sas light on, drivetrain malfunction…
The contact owns a 2013 BMW 328I. The contact stated that upon the start of the vehicle, there was a white plume of smoke coming from the exhaust pipe. The "Drivetrain Malfunction Drive Moderately" message was displayed. The contact also stated that after driving for a while, there was white smoke coming from the engine department. A local dealer was called about the failure and the contact was informed that the failure might be related to the turbo lines, the oil lines, or the head gasket. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 165,000.
I bought the car new and since then, on four separate occasions with the engine running and the brake depressed, the engine begins to race at a high speed and on two of those conditions, the car lurched forward and I struck the vehicle in front of me. On the other two occasions, the car did not move forward but the engine was racing. BMW did their inspection on the vehicle and found nothing out of the ordinary but said when this happens again to place the car in neutral and turn off the engine, I'm concerned that when this happens again, I may be at a crosswalk and actually strike a pedestrian causing personal injury or worse. I honestly now feel uncomfortable driving the car as I deem it a safety issue and request assistance.
Timing chain in engine failed while the vehicle was going 70 MPH on a busy highway. Vehicle had 96,054 miles. “Low oil pressure” warning came on and immediately the engine lost compression and car had to be pulled over to side of the highway. The spot the car stalled was in a dangerous curve of the highway making the towing process dangerous. Vehicle does not switch into neutral when the engine isn’t on. Vehicle had to be dragged onto tow truck ruining the tires. Quoted the repairs at 6 different shops and they were all very familiar with this issue. All estimates for engine repair exceeded the value of the vehicle. Additional costs may have also been incurred as oil pump may have been damaged from timing chain failure. BMW never notified me of the timing chain issues and no dealership I had prior work at ever mentioned the issue.
BMW failed to inform customers about the class action lawsuit several years ago due to the premature failure of the primary and secondary timing chain assemblies for N20 & N26 engines. See SI B11 03 17. Owners of these vehicles were never notified of this documented and extremely hazardous problem. The government should make this a recall and not allowed it to just be an extended warranty that has since expired and was unknown to many owners. There are thousands of these vehicles on the road with this defective part that could suddenly cause the engine to cease working, resulting in an accident that could cause injury and death to many. If this chain fails while driving it is catastrophic to both the car and the people. A recall should be issued immediately.
The turbo valve outside of the turbo leaks back into the engine and creates a cloud of smoke at start up.They created a new one way valve to come out of turbo but it's not in the recall list. It's very expensive to fix you have to take the whole car apart. It's dangerous at startup I had a huge cloud of smoke and can cause an accident from cars not being able to see from all the smoke in the parking garage. My number is [XXX] [XXX] Email- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The engine component caught fire spontaneously when car was pulled into a parking lot. There was no warning sign. It did not show any service required notice like it usually does on the dashboard for example if oil is low. There were no recalls pending on this vehicle. The fire was big enough that we had to call fire department to put out. It would have affected other vehicles if not put out. The vehicle was declared total loss after an inspection by insurance company. The car manufacturer (BMW) was contacted but not responded yet. It is available for detailed inquiry and inspection in a secure place.
Timing chain system failed. Inspection no longer possible due to being repaired in order to be used and not blow engine. Daughter driving on freeway to Phoenix, AZ in 115+ degree weather and left to sit on side of rode with no A/C until tow truck able to tow vehicle rest of way to Phoenix, AZ. Chandler BMW confirmed issue and repaired. Independent service provider in hometown informed me of every BMW owner having this issue a few months after repair. Discovered class action lawsuit from several years ago after research regarding this exact issue. Unknown of symptoms prior to failure, but vehicle has been very well maintained since purchase just about a year ago (2 trips to independent service provider in hometown and one trip to Chandler BMW mentioned above). Approximately 105,000 miles on vehicle at time of timing chain issue.
Timing chain tensioner failed clogging the oil pump with plastic which in turn starved the engine for oil. We got a low oil pressure light in the Interstate at 70MPH. 10 seconds later trying to pull across 3 lanes of traffic the engine seized. Luckily we were able to coast across the 3rd lane onto the side of the Interstate. With traffic flying by I had to get my family into an uber. I realize the class action suit ended but my car barely has 70k miles on it. I don't see how bmw could get away with this. There are many of their cars that are past the 10 year class action suit but under or at the 70k mile cut off like mine. The car is still at the dealership. It has been inspected and I have been informed that I'm not eligible for the repairs to be covered. The dealer wants 15 thousand dollars for a new engine to be installed on a 12 thousand dollar car. They have offered to sell me a USED engine with 135000 miles on it for 12,000 installed. Imagine the story this would be if one of my family members or myself had been hit on the Interstate trying to get into another vehicle.
the car engine is dead and the car is 90k miles on it, this shouldn't happened to a BMW car and its going to coast a lot of money to fix even more than what I payed for the car, that's really sad. the car just suddenly stoped working.
Timing chain guides broke while driving, so timing chain jumped a tooth and now car will not start because incorrect timing Car has only 92,000 miles
I checked the car history report for this car, it said that it had all of the scheduled maintenance. I have not driven this car hard, I used the best gas I could. I had this car for only 4 months - I took it in to Carmax to get checked out about 2 weeks after I got it back in October. They ran tests, and told me everything was fine that "it could've been a loose fuel cap". 3 months later, well before even an oil change was required - my car gave me the same error message only now it would turn off everytime I put it in drive. If this happened on the road I definitely could've been killed. This car showed 0 signs of any type of malfunction and did not give me any indication that anything was wrong. Fast forward to taking it to the Mins Auto (BMW recommended) they informed me that this car did not in fact seem it had regular oil changes contrasting what was in the carafe report. the timing chain seems to be the culprit and now I'm stuck with a $10,000 bill on a car before it's first oil change, on top of the dealership (carmax) not being helpful at all - when I did everything right with this car. When MinsAuto ran tests they found so many errors - I don't understand, neither can they - understand how Carmax could miss any of these. I was also told by them that because this happens EXTREMELY frequently on these 3-series models, they are pretty familiar with the process and it takes exactly 24 hours to remove the engine, the pistons and take these things apart. so I think this should be investigated and taken seriously. Thank you
The timing chain went out. Warranty was extended to 70,000 miles or 7 years, but this is outside the range of many of the incidences, including mine. I'm getting multiple misfires and you can hear the timing belt when the engine starts, if it starts.
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