The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine and low coolant warning lights illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the EGR module. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) and the VIN was included but had already been repaired. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The approximate failure mileage was 130,000.
2015 BMW X5 fuel system complaints
Page 2 of 3: complaints 11 to 40 of 50, newest first, as owners wrote them.
The fuel pump catastrophically failed and caused the vehicle to suddenly break down (engine stall) while driving 65 mph on the freeway. There is metal in the system according to the mechanic. Numerous parts will need to be replaced and in essence the car no longer has value because of the number and severity of issues experienced. Mileage is 160,000. I see that two recalls have been put forth for similar issues for BMW X5’s produced around the same time as mine (Campaign IDs 21V586000 and 21V907000) but the recalls for some reason don’t cover my specific VIN. I think the recalls should also cover my VIN.
My vehicle has a check engine light with the following codes: 24BC00 - Injector, cylinder 5, zero-quantity adapation: Activation duration correction too high 24BF00 - Injector, cylinder 2, zero-quantity adapation: Activation duration correction too high 24BD00 - Injector, cylinder 3, zero-quantity adapation: Activation duration correction too high Per bulletin SIB 01 09 19, I am aware that the manufacturer's warranty has been extended to 10 years/120,000 miles for F15 (X5 xDrive35d) models produced from 1/5/16-9/2/17 and that my car was produced prior to those dates. I am also aware that this extension applies to F10 (535d XDrive Sedan) using the same N57T Engine that my 2015 X5 xDrive 35d has. I am asking for the model year dates to be reviewed and model year 2015 vehicles added to the list as I have faulty injectors that should be covered as well.
High pressure fuel pump failure. I was driving down the road when it stalled with no warning whatsoever and it put itself in park in the middle of the road, I had five other people with me that were put in serious danger. The dealership confirmed that it was in dead the problem, but there was no warning light nothing whatsoever.
I have owned the above-identified 2015 BMW XDrive 35d since new. This vehicle is equipped with BMW’s N57T engine. My wife and I started experiencing the car pulsing or surging under acceleration within the first year of ownership. Despite no warning lights being on, we brought the car to the dealership as early as September 20, 2016, to complain of the pulsating acceleration on the car. Although we experienced the problem daily, the dealership was “unable to duplicate the problem.” We visited the dealership several times thereafter to complain of this ongoing problem. Each time the dealership was “unable to duplicate the problem.” Finally, in June 2018, I visited the dealership and asked to go for a ride with the head service tech. During that drive, I was able to easily duplicate the issue. Upon further investigation by the head service tech, on or about June 11, 2018, BMWNA replaced a fuel injector (injector No. 6, PN 13-53-8-506-548) on the vehicle under warranty, which finally remedied the nearly two-year problem. In October 2021, the vehicle’s check engine light started going on and off intermittently. As a result, on or about October 14, 2021, my wife took the car to the dealership. We were informed that fuel injector No. 2 was now bad and that it would cost us nearly $1,250 to repair the vehicle. Given that one fuel injector on the vehicle had previously failed, I started doing some research about this engine and its fuel injectors. What I discovered was very troubling. In 2019, BMW of North America (“BMWNA”) issued SIB 01 09 19 (DC 13 53 90 06 00) extending the warranty on the fuel injectors used in certain models equipped with the N57T engine to 10 years/120,000 miles. Specifically, BMWNA listed the following vehicles as being covered by the SIB: F02 (740Ld xDrive) (N57T Engine) Model Year 2015 produced from 2/13/2014 to 5/08/2015F10 (535d Sedan) (N57T Engine) Model Year 2015 produced from 7/07/2014 to 6/26/2015F10 (535d xDrive Sedan) (N57T Engine) M
Hi, here to report and solicit the assistance of the federal safety agency to keep us safe. Thanks for everything you do! Our 2015 X5 (F15) diesel with the N57T motor had check engine light illuminate @~61k miles while driving normally at surface street speeds. This was within one-month of BMW performing its second mandatory EGR cooler recall (once in 2020 and again in 2023), the federal safety agency Campaign Number 21V907000 for fire potential. BMW dealership advised the check engine was due to fuel injector #6 failure. I asked the dealership if this (could) be related to the recent EGR replacement they performed and was advised no. The EGR cooler and fuel injectors are DIRECTLY related, so this was surprising. Furthermore, there are loads of forums online that point to this, plus two active, safety recalls for the N57T motors including fuel injectors and the high pressure fuel pump (HPFP). My biggest concern is BMWs HPFP Safety Recall SIB130121 affecting 2014-2018 N57T motors - issued on 7/29/21 (coincidently, my birthday;-) It's dangerous that BMW will not proactively replace the HPFP, even when experiencing ongoing fuel system issues (2x EGR coolers and now injectors) that may be tied to a potential HPFP failure. I won't wait for a catastrophic failure for what is an existing and well known recall. This is well documented across forums so it's concerning the federal safety agency OK'd BMW's 10yr/120k mile "warranty extension" vs full, mandatory recall. BMW should be accountable and replace the HPFP before catastrophic power loss occurs at the wrong time/wrong place. When it does, I wanted to ensure this record was on file with you agency for insurance purposes. Second concern is for sib010919. Injector recall is for 2016&17 X5 diesels with the N57T engine, plus other diesel models from 2015/16&17. Online, deep-dive research revealed a gap, where the 2015 X5 diesels (again with the N57T motor) were excluded. While this is not a severe as the HPFP, can the agency advise why 2015's were missed? Many thanks!!
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was overheating, and the A/C was inoperable. There was no warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed but no issues were found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect. The consumer stated the dealer was contacted multiple times but no repairs were made.
I purchased the vehicle in Feb 2022. I received a call from my dealer about the recall last week, they said they would perform the repair on 01/26/23. I picked the vehicle up the next day without them having performed the repair because the VIN still shows "remedy not available". The dealer did not even assess the safety issue when the car was brought in. I do not know if the car is safe to drive. Neither the dealer nor BMW have set expectations for when the recall is to be performed. What do I do next?
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown local dealers were contacted and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used an ODB scanner and retrieved EGR cooler failure codes. The manufacturer was contacted and was unable to confirm when parts would be available. The approximate failure mileage was 100,000. VIN tool confirms parts not available.
My car has an active SAFETY recall, that was issued in 11/2021. Today is 01/18/2023 and BMW still shows the remedy is unavailable. Safety recalls should not be allowed to be ignored by the manufacturer. It's been over one year since issued & they still can not give any estimated time frame, when they might have a remedy available. This is a safety issue & BMW is a MAJOR manufacturer, a luxury manufacturer. Yet they do not care about their customers after purchase & they aren't standing behind their product. My car is having issues related to this recall & their solution is to charge expensive repairs, all the while ignoring the recall. This is unacceptable. The reasonable time frame to remedy this has passed. Again, how is this legal to ignore a SAFETY recall?????
The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. An independent mechanic went to the residence to diagnose the vehicle. The contact stated that several unknown fault codes were retrieved. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 86,000. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The vehicle lost power and would barely accelerate while I was driving on the Capital beltway in the DC Area. When I took it to the mechanic, we found out that several of the fuel injectors were bad. I researched this issue and found that these vehicles are prone to having this problem and the federal safety agency has several service bulletins to address this issue (e.g. SI B01 03 15 ). However, it looks like this specific vehicle is not covered by the extended warranty even though the part numbers on the 2012 covered vehicles are exactly the same! BWM should be held responsible for this
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated with an abnormal knocking sound coming from the engine. The vehicle was taken to the dealer where the failure was linked to the recall; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 121,000. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Multiple fuel injector malfunction codes have been displayed by the vehicle repeatedly over the course of the last 10k miles. These malfunctions are causing the Malfunction Indicator Light to illuminate and remain on. This issue is documented to affect multiple vehicles with the same engine/injectors. BMW has provided an extended warranty for some vehicles with this engine/injector combination. However not all vehicles with this engine/injectors are covered by the warranty extension. This issue has cause noticeably lower fuel milage as well as random violent jerking while leaving from a stop, accelerating, and traveling at speed. A multiple injector failure while in motion has a potential to create a safety issue for the occupants of the affected vehicle and those of surrounding vehicles if the vehicle suddenly looses power or drive at highway speed.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel). The contact had suffered a failure when the vehicle overheated. The contact drove the vehicle to a dealer who diagnosed that the EGR cooler needed to be replaced; however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.
The contact owns a 2015 BMW X5. The contact received recall notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel). However, the parts to do the recall repair were not yet available. The contact stated that while driving speeds, the vehicle emitted abnormal knocking sounds intermittently. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue but provided no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 72,000. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, both the coolant and chassis warning messages would appear on the instrument panel. The contact would frequently replenish the coolant due to rapid coolant consumption. The contact then received a notification for the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The dealer had been notified of the issue and the contact was provided an appointment to have the vehicle repaired. Once the contact arrived, the dealer confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 163,000. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60-65 MPH, the low coolant pressure warning light illuminated even though the contact had refilled coolant in the vehicle nine months prior. The contact was able to continue driving. The contact's husband later added coolant in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but failed to call the contact back. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
The contact owns a 2015 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2015 BMW X5. The contact received a notification for the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. Neither the dealer nor the manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Made an appointment to fix the issue by Recall and confirmed that the necessary part was in stock. When arrived at the dealer ( new country bmw in Hartford ct) told me that they didn’t have the part and not even inspect the car at all.
Important safety recall issued, rcall campaign No 21V‑907: EGR Cooler. BMW. Since the recall the engine is producing a weird noise, indicated as one of the effects, and the car has had so far two repairs performed in February and March, most probably as effects of this recall: diesel transfer pump had to be replaced and diesel particular sensor. Remedy is unavailable and BMW is not giving any solution so far, while i am incurring in high repair costs and the unavailability of my vehicle.
High pressure fuel pump failure. I need to ask to get the old part(s) back. BMW had a recall on other years of this model, but not this particular year and month. When it fails, it fails abruptly and prevents the car from being driven. This has been a widespread problem on all diesel BMWs for many years. This may be the second pump to fail on this car (I bought it used from a BMW dealer). There were no warnings.
The contact owns a 2015 BMW X5. The contact initially received a recall notice for the federal safety agency Campaign Number: 18V755000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact then stated that the DEF (Diesel Exhaust Fluid) warning light illuminated on the instrument panel. The contact took the vehicle to the dealer and was informed that the engine control module was defective. The contact linked the defective engine to the recall. Once the parts for the recall remedy became available, it was determined that the repair was defective and a second recall was issued under the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 37,000. VIN tool confirms parts not available.
Engine stalled at low speed. Was able to restart engine. Check engine light was on so was able to drive it to dealer. Dealer determined it was hpfp failure, with metal shards in fuel line, so entire fuel system replaced (injectors, lines, hpfp, etc). Hpfp was replaced with the same model that failed, just a new one. A while later, engine stalled again at low speed. No check engine light but was able to restart engine. Dealer notified of stall post-fix of entire fuel system. A while later engine stalled a 3rd time while driving around 40 mph. No check engine light Was advised that there was a recall for a newly designed hpfp but not in stock at dealer yet. Eventually had the newly redesigned hpfp installed under recall. A few weeks later, experienced another stall while idling at a red light. Amazingly was able to get a real-time video of the engine stalling and shutting off. No check engine light. Was unable to restart engine after multiple tries but engine finally fired up on the 5th or 6th or 7th attempt at restarting. Was able to pull over to the side of the road and notified dealer that I experienced another engine stall after installation of the newly designed recalled hp fuel pump.. Took the car into the dealer and showed them the real Time video of my engine stalling and dealer sent diagnostics to BMW North America but Was advised that BMW engineers were unable to replicate or to find the problem that caused the engine stall. Full credit to local BMW dealer that has always tried their best to help me find and fix the problem but the engine stalling randomly is a life or death kind of malfunction. After 4 engine stalls including after a replacement of a recalled brand new design part, I'm hoping BMW North America can work with me towards a solution and not have to wait till a catastrophic accident before a remedy is offered.
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