the federal safety agency COMPLAINT (VERY IMPORTANT – SAFETY FOCUSED) Subject: Safety Complaint – BMW X7 Electrical Defect and Fire Risk (VIN: [XXX] ) To the federal safety agency, I am submitting a formal safety complaint regarding a 2020 BMW X7 xDrive40i affected by Recall No. 24V‑576 (Engine Starter Defect). My vehicle has experienced: •Sudden battery failure •Electrical system malfunction •Starter-related issues consistent with recall description BMW’s recall states that the defect can cause: •Electrical overload •Starter overheating •Increased risk of engine compartment fire This is not a theoretical issue—I have already experienced a complete system failure requiring towing and major repair, placing my family and me at risk. Serious Concerns •The defect appears systemic and dangerous •The remedy (software update) does not appear sufficient •The failure occurred without adequate warning Request for Investigation I urge the federal safety agency to: 1.Investigate the effectiveness of BMW’s recall remedy 2.Determine whether additional defects exist in the electrical system 3.Ensure BMW provides a permanent and safe solution This issue poses a serious public safety risk, and stronger regulatory action may be necessary. Sincerely, DLAA REAL ESTATE INVESTMENT, LLC, [XXX] and [XXX] ), regarding the defective BMW, YEAR 2020, MODEL: X7 xDrive40i | COLOR: OC27 ARCTIC GREY METALLIC VIN: [XXX] | CELL: [XXX] | FAX: [XXX] [XXX] | [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 BMW X7: engine overheating
5 of the 56 complaints about the 2020 BMW X7 describe engine overheating.
- owner complaints
- 5
- of this car's complaints
- 9%
- recalls
- 1
Engine overheating by model year
- 20261
- 20231
- 20212
- 20205
- 20196
What owners say
The contact owns a 2020 BMW X7. The contact stated that while attempting to start the vehicle, the engine failed to turn over. The message "Starter Motor Overheating" was displayed; however, there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was advised that the starter motor and battery were faulty and needed to be replaced. The contact was also advised that the coolant needed to be drained and refilled. The vehicle was not repaired. The contact referenced the federal safety agency Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.
The contact owns a 2020 BMW X7. The contact stated that after parking and later attempting to start the vehicle, the message "Starting Engine Possible After Engine Overheat" was displayed, and the vehicle failed to start. The contact waited several hours before the vehicle was able to be restarted. The vehicle was driven to the local mechanic who diagnosed that the starter had overheated. The vehicle was later taken to the local dealer who diagnosed that the starter module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the federal safety agency Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) which required a software update. The contact stated that the vehicle had experienced the failure listed in the recall after the recall repair was performed. The failure mileage was 44,000.
On August 1st 2024, the federal safety agency initiated campaign number 24V576000, BMW "Starter Motor May Fail and Overheat". On 10/3 I went into BMW of Bloomfield to get an oil change & address the recall. On 11/23, my car would not start in the middle of traffic. Then on 11/25 I brought in my 2020 X7 to ascertain why the car stopped working and have it fixed. I was told by BMW that the same starter motor stopped working. When I received a call stating that the car was fixed, I informed them that this should be covered by BMW as it was a direct result of the recall that should have been addressed back in October. I'm currently waiting for BMW NA to pay for the failed recalled part, case 07650216.
I was driving on the freeway when due to heavy traffic, it was a stop and go. the engine stalled and on re-started on multiple trials. this created a very dangerous situation for an immediate accident as there were vehicles all around me. the engine stalling continued the next day also and I took my vehicle to BMW for servicing and they diagnosed engine starter motor failure which they then replaced and charged me $1,411.44 on June 27, 2024. the federal safety agency has issued the following recall stating that the starter motor may fail and overheat. the federal safety agency Campaign Number: 24V576000 Manufacturer BMW of North America, LLC Components ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING [XXX] I called BMW customer service and they told me that my vehicle VIN number was not on the affected vehicles list and hence, they can't do anything and that I should make a complaint with the federal safety agency. since the issue with the federal safety agency recall was starter motor on BMW and since I had to pay to get it replaced before the federal safety agency issued the recall, I strongly feel that BMW sold the car with a faulty starter motor and that they should reimburse me for my out of pocket expenses to get the stater motor replaced. Please advise. thanks, [XXX] , Tel: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service bulletins that may apply
- The NVLD modules limited warranty for defects in materials and/or workmanship has been extended to 15...
- The EVAP systems purge (vent) valve limited warranty for defects in materials and / or workmanship has...
- The EVAP systems purge (vent) valve limited warranty for defects in materials or workmanship has been...
- The NVLD modules limited warranty for defects in materials and/or workmanship has been extended to 15...
- For this vehicle, the engine coolant thermostat limited warranty for defects in materials or workmanship...
- If the manual electronic engine oil level measurement aborts or is inoperative and the vehicles I-level is...
- The engine oil pump assembly coveragefor the issue described in the Service Information Bulletin that...
- The manual starting of electronic engine oil level measurement from inside the vehicle, usually...
Related recalls
Engine and engine cooling: engine: engine control module (ecu/ECM): software
- What is wrong
- BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
- Risk
- A starter motor that overheats can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner notification letters were mailed September 27, 2024. Owners may contact BMW customer service at 1‑800‑525‑7417.
Recall number 24V576000 · Recall details
Questions about the 2020 BMW X7 overheating
Is engine overheating a common problem on the 2020 BMW X7?
5 of 56 owner complaints about the 2020 BMW X7 (9%) mention engine overheating. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2020 BMW X7?
There is 1 recall and 38 service bulletins for the same area of the car. Check them below with your VIN.
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