The contact owns a 2017 Buick Encore. The contact stated that the front passenger’s side seat belt failed to work as intended. No warning lights were illuminated. The front driver’s side seat belt also failed to work as intended. The contact had to push the front seat all the way back to release the seat belt. The contact stated that the seat belt was too tight and pressed into her stomach. No warning lights were illuminated. The contact had become aware of the failure after the vehicle was purchased. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
2017 Buick Encore: seat belt won't latch or retract
5 of the 90 complaints about the 2017 Buick Encore describe seat belt won't latch or retract.
- owner complaints
- 5
- of this car's complaints
- 6%
- recalls
- 2
Is there a fix? There are 2 recalls and 3 service bulletins for this area of the car. See below
Seat belt won't latch or retract by model year
- 20181
- 20175
- 20162
- 20153
- 20141
What owners say
The contact owns a 2017 Buick Encore. The contact stated that while the front passenger's side seat was occupied, the seat belt chime reminder failed to engage while the front passenger's side seat belt was not buckled, and the message "Air Bag Off" was displayed. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side seat presence module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Numbers: 17V437000 (Air Bags, Seat Belts) and 16V651000 (Air Bags, Seat Belts); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 45,000.
Tl* the contact owns 2017 buick encore. The contact stated the front passenger's seat belt and rear passenger's side seat belts failed to lock securely into the buckle. The seat belt was cleaned however, the failure recurred. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 42,124.
Rear seatbelt would not retract. All instruments stopped working momentarily while driving.
I had just leased this car, drove less than 2 miles from home when my brakes failed. I applied brakes to stop, but the car would not stop, it slowed to 14 MPH - kept moving until I slammed into truck approx 3-400' ahead of me, had plenty of room to stop. Pretensioner failed - driver seatbelt collapsed around me while locked in place the second I slammed on brake. Driver seatbelt was on passenger side - visa-versa - gm rep saw the seatbelts at my home - I showed them to him. He told me which belt belongs on which side and I told him they were on the opposite sides. He picked each up and showed me the 'r-l' on the end of the belt and the "r" was the collapsed belt. The gm rep said the 'intact' belt would have bruised the person, it did, my passenger. This can be verified by my passenger. Airbag sensor dispensed gas during same accident-airbag did not deploy. The car had over $10k damage, fixed - gm rep checked car because I continually saying the brakes and seatbelt failed to anyone at west point that would listen. After checking car he stated nothing was wrong. Different dealership diagnostic equip showed airbag was fixed but seatbelt never recalled, then the story changed that it was. The diagnostic info printout showed where I 'braked' but then no info recorded anywhere. My passengers seatbelt worked, I was thrown into steering wheel and was injured. I have been in contact with gm ceo with letters and the claims dept who tell me they can't help me. If my lease wasn't recalled and I apparently had the above issues, they should have fixed them before my receiving it. They would not even speak to my passenger, officer at accident, tow truck driver who saw the seatbelt hanging out my door at the scene. I am still being treated and only want fairness and a different car. This one has had so many little problems and oddities besides what I am discussing.
Service bulletins that may apply
Related recalls
Seat belts: pretensioner
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V‑651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
- Risk
- A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
- Remedy
- GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1‑800‑521‑7300, Cadillac customer service at 1‑800‑458‑8006, Chevrolet customer service at 1‑800‑222‑1020, or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is 17287.
Recall number 17V437000 · Recall details
Seat belts: pretensioner
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
- Risk
- A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
- Remedy
- GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1‑800‑521‑7300, Cadillac customer service at 1‑800‑458‑8006, Chevrolet customer service at 1‑800‑222‑1020, or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is 16007.
Recall number 16V651000 · Recall details
Questions about the 2017 Buick Encore seat belt
Is seat belt won't latch or retract a common problem on the 2017 Buick Encore?
5 of 90 owner complaints about the 2017 Buick Encore (6%) mention seat belt won't latch or retract. The model year with the most reports is 2017.
Is there a recall or service bulletin for this on the 2017 Buick Encore?
There are 2 recalls and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Buick Encore
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