Subject: Complaint Regarding Improper Handling of Safety Recall Repair Hello, I would like to file an official complaint regarding a dealership that failed to properly follow required procedures for a federally mandated safety recall repair on my vehicle. Vehicle Information: • Year/Make/Model: 2012 Buick Lacrosse • VIN: [XXX] • Recall Number (if known): Dealership Information: • Dealership Name: Castle Buick • Location: 7400 Cermak Rd, North Riverside, IL 60546 • Date of Service Attempt: May 2026 Details of the Issue: The dealership did not follow the proper safety recall repair guidelines as required under federal regulations. Despite the recall requiring specific corrective actions to ensure the vehicle is safe to operate, the dealer either: • failed to perform the full recall procedure, • refused or delayed the repair without a valid reason, or • returned the vehicle without completing required steps to ensure safety (such as proper inspection, adjustment, or alignment). This violates my rights as a vehicle owner, as federal law requires manufacturers and authorized dealers to correct safety-related defects at no cost and in full compliance with recall instructions. I am requesting the federal safety agency’s assistance in ensuring that the recall is properly completed and that the dealership’s non-compliance is investigated. I am concerned for my safety and the safety of others on the road. Contact Information: • Name: [[XXX]] • Phone: [[XXX]] • Email: [[XXX]] Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2012 Buick Lacrosse suspension problems
31 complaints (15% of all complaints for this car). Typical mileage when it fails: 99,000. 2 crashes reported.
- owner complaints
- 31
- of this car's complaints
- 15%
- typical mileage
- 99,000
- crashes
- 2
- recalls
- 2
Which part fails
- Rear1
- Front: stabilizer bar1
At what mileage
Complaints by mileage at the time of the problem.
Buick Lacrosse suspension problems in other years
Related recalls
Suspension: rear
- What is wrong
- General Motors, LLC (GM) is recalling certain 2010-2013 Buick Lacrosse, 2012-2013 Buick Regal, and 2013 Chevrolet Malibu vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received an improper amount of electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately fracture.
- Risk
- A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact Buick customer service at 1‑800‑521‑7300 or Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N212346640. This recall is an expansion of the federal safety agency recalls 20V‑764 and 21V‑633.
Recall number 21V00F000 · Recall details
Suspension: rear
- What is wrong
- General Motors, LLC (GM) is recalling certain 2012-2013 Buick Regal, 2013 Chevrolet Malibu, and 2010-2013 Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.
- Risk
- A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the rear suspension toe links and adjuster fasteners free of charge. Parts are not currently available. Owners were mailed an interim notification on January 27, 2021, and April 15, 2021. A third notification was mailed on August 19, 201. Owners may contact Buick customer service at 1‑800‑521‑7300 or Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N202308930.
Recall number 20V764000 · Recall details
What 2012 Buick Lacrosse owners say
Most recent owner complaints, unedited.
All the specific details are unknown, but I had a mechanic work on my car and the problem that he had to fix. He stated that it should’ve been detected, but it was something wrong with my car, letting me know that I had the problem and also I have to keep replacing my camshaft timing Solenoid my car keeps giving me error codes P0011 and P0128
The contact owns a 2012 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, there was a grinding sound coming from the rear-end of the vehicle. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted; however, no additional assistance was provided. The contact stated that the failure was related to the federal safety agency Campaign Number: 21V00F000 (Suspension). The approximate failure mileage was 207,777.
2012 buick lacrosse. Consumer writes in regards to the federal safety agency safety recall 20v‑764 the consumer stated while driving the vehicle began zig-zagging and became difficult to drive. The vehicle was repaired at a local auto repair shop due to the parts being unavailable at the dealer. The consumer requested to be reimbursed for the cost of repairs. The manufacturer was contacted, but denied reimbursement due to the vehicle not being repaired at an authorized dealer.
The contact owns a 2012 Buick LaCrosse. The contact received a recall notification for the federal safety agency Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the rear end of the vehicle seemed loosened whenever the vehicle hit a bump while driving at various speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was notified of the failure and confirmed that the part was not yet available. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 152,000. Parts distribution disconnect.
The contact owns a 2012 Buick Lacrosse. The contact received notification of the federal safety agency Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2012 buick lacrosse. Consumer writes in regards to rear toe link suspension safety recall. The consumer stated the vehicle experienced the safety recall failure. The dealer was unable to repair the vehicle in a timely manner as the parts were on back order. The consumer bought the parts and had the vehicle repaired. The consumer requested reimbursement from the manufacturer, but was denied for unknown reasons.
The contact owns a 2012 Buick LaCrosse. The contact received notification of the federal safety agency Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Buick Lacrosse. The contact received notification of the federal safety agency Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted, and the contact was informed that the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Buick Lacrosse. The contact received notification of the federal safety agency Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second notice that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Questions about the 2012 Buick Lacrosse suspension
Does the 2012 Buick Lacrosse have suspension problems?
Owners have filed 31 complaints about the suspension of the 2012 Buick Lacrosse, 15% of all its complaints.
At what mileage do 2012 Buick Lacrosse suspension problems start?
The typical (median) mileage in owner complaints is 99,000 miles.
Was there a recall on the 2012 Buick Lacrosse suspension?
Yes, 2 recalls: 21V00F000, 20V764000. Check your VIN to see if your car still needs the free repair.
What year does the Buick Lacrosse have bad suspension?
The Buick Lacrosse model years with the most suspension complaints are 2012 (31 complaints), 2011 (27 complaints) and 2013 (27 complaints).
Other 2012 Buick Lacrosse problems
Electrical 63Engine 52Driver assistance 25Transmission 25Steering 24Brakes 16Acceleration 12Fuel system 8Body 7Seats 6Wheels 5Airbags 4Seat belts 4Lights 3Locks 2Tires 1Visibility 1
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