The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. The electronic stability and traction control warning lights were illuminated. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact called another local dealer, Chevrolet Center Inc (101 Cypress Gardens Blvd, Winter Haven, FL 33880, (863) 294-7371) who also confirmed that parts were not available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 141,000. Parts distribution disconnect.
2010 Cadillac SRX suspension complaints
Page 2 of 3: complaints 11 to 40 of 47, newest first, as owners wrote them.
The contact owns a 2010 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would independently decelerate with the stabilitrak warning light illuminated. The contact pulled over and restarted the vehicle to resume normal driving. The contact then received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension). The dealer was notified of the failure and acknowledged the recall; however, the part for the recall repair was not available. The contact was then given the option to have a diagnostic test performed on the vehicle which she declined. The manufacturer was also notified of the failure and offered to assist her with the failure. The contact was informed that she would receive a callback. The contact had yet to receive a callback from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 142,000. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated while driving 35 MPH and making a right turn, she heard abnormal sounds coming from the rear end of the vehicle. The stability warning light illuminated. The contact stated she veered to the side of the road for 15 seconds per the Owner’s Manual. The contact stated that as she drove the vehicle and was attempting to make a left turn, the failure reoccurred. The vehicle was taken to the dealer who diagnosed that the stability tract sensors and all four tires needed to be replaced. The contact stated that the vehicle was taken to an independent mechanic and the stability tract sensors were replaced. Then, the vehicle was taken to another independent mechanic and all four tires were replaced, however the failure persisted. The manufacturer was notified of the failure and informed the contact that they could not assist as there was no open recall on the vehicle. The contact received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not yet available. The vehicle was not repaired. The approximate failure mileage was 12,000.
The contact owns a 2010 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was swaying from left to right. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not contacted. The approximate failure mileage was 160,000.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding noise detected. The stabilitrak and ABS warning lights were illuminated. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not available and referred the contact to the manufacturer. The contact called another local dealer Bill Gatton Chevrolet (1000 W. State St, Bristol, TN 37620, (423) 482-0409) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 147,522. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2010 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle or while driving at an undisclosed speed, the vehicle made abnormal sounds when the road was wet. The stability track and tire pressure warning lights were illuminated. The vehicle was towed to the dealer, but the dealer informed the contact that parts were not available for the recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that parts were available and referred the contact to tow the vehicle to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.
Car shook bad and made it hard to make turns, I broke down on the side of the road and had to buy a new drive shaft
The contact owns a 2010 Cadillac SRX. The contact received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact then received a notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer was not notified of the failure. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was 144,464. Vin tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact received the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an unknown speed, the traction control, stabilitrak, and rear axle warning lights illuminated. The contact stated that the vehicle started to shake uncontrollably, and the steering wheel became difficult to turn, with an abnormal noise. The contact mentioned that the tires were wearing unevenly due to the defective toe link. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to fix the defect. The dealer was contacted and hung up the phone when the contact asked for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would sway from side to side with the service engine warning light illuminated. The contact also stated that an abnormal grinding sound would emit from the axle. Additionally, excessive force was needed to steer the vehicle. The contact had taken the vehicle to an independent mechanic who replaced the driveshaft; however, the power steering failure persisted without warning. The contact then received a recall notice for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact then took the vehicle to a dealer where she was then referred to another dealer; however, the contact received no response from the second dealer. The manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 67,000. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact's husband stated that over a year ago, the service rear axle message illuminated on the instrument panel while driving at various speeds. The contact's husband had then taken the vehicle to an independent mechanic who reset the error code. Recently, the contact's husband stated that the same message returned, and the vehicle would rattle while driving over bumps in the road. The contact’s husband then received a recall notice for the federal safety agency Campaign Number: 21V473000 (Suspension). The contact's husband called the dealer who informed him that parts were not yet available for the recall repair. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Vin tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power," as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal driving. The contact then received a recall notice for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer and the manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 210,000. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the stabilizer shift link, lower control arm, separation bushings, lower control arm, and a worn stabilizer in the front needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred contact to the federal safety agency. The failure mileage was 43,464.
On the interstate (I-74 in indiana) traveling at 70mph the rear toe link broke. My car swayed terribly back and forth and almost spun out completely. I was able to get it to a repair shop (not cadillac) right off the highway. They said the rear toe link was broken and that caused the problem. When I called my local dealer cadillac said back in 2015 (before I owned the vehicle) there was a recall and the toe links were "adjusted". Clearly the problem was not fixed. If there were any other cars even remotely close to me this could have had devastating consequences. The car is now in the shop (at some random shop in indiana) getting fixed but cadillac has said they will not cover the repair cost. I do not have any documentation yet but will provide it once the car is fixed.
While driving my srx through downtown area, I was attempting to make a turn and it suddenly wouldn't steer in the direction I wanted it to and when I attempted to hit the brakes it dived directly into a brick wall and all four airbags deployed and car was declared as total loss.
Tl* the contact owned a 2010 cadillac srx. The contact stated that while driving at 30 MPH, the traction control, engine, rear axle service, and power train warning lights illuminated. The contact lost control of the steering wheel as the vehicle pulled to the left. The contact tried to regain control of the steering wheel however crashed into a telephone pole. All air bags deployed. Medical attention was contacted. The contact was taken to the hospital for minor injuries to both arms. A police report was filed. The police towed the vehicle to a lot where the contact was awaiting her insurance adjuster response. The police deemed the vehicle a totaled lost. The dealer nor manufacturer were contacted. The contact mentioned the federal safety agency campaign number: 14v571000 (suspension) as a possible solution to the failure however the VIN was not included. The failure mileage was approximately 107,500.
Tl* the contact owns a 2010 cadillac srx. While driving 20 MPH, the vehicle started to make an abnormal noise and the service rear axle and engine warning indicators illuminated. The vehicle was taken to rizza cadillac buick gmc (located at 8425 159th st, tinley park, il 60487, (708) 429-6600) where it was diagnosed that the rear axle needed to be replaced. The vehicle was repaired, but the failure recurred the following day. The vehicle was taken back to the dealer where they stated that they repaired the vehicle and replaced the oil on the rear axle. The contact stated that the vehicle still made an abnormal noise. The manufacturer was not notified. The failure mileage was 107,000. *tr vehicle headlight passenger side had to be replaced cost $1,300 known recall. Recalls were not allowed but are known issues with the 2010 srx total expenses. Catalytic converter known recall 8,600 c an provide receipts.
The front suspension was making a lot of loud noise, especially when driving over any bumps. I took it to the local cadillac dealership and was told there are no lubrication fitting on the front suspension of the 2010 srx and it had seriously worn out tie rod ends and control arm and they needed to be replaced immediately.
Approximately 3 weeks ago, my 2010 cadillac srx started vibrating shuttering when down shifting between 20-25 MPH. I took into dealer who stated needs new transmission at 84k miles. Just today, it started vibrating hard down shifting at 40 MPH. I had traction control issues around 61k miles which was covered under warranty, sensor failures, suspension and accumulator failure at 66k miles and A/C actuator faulty at 48k miles. Most repairs on any vehicle I have ever owned and this is gma top of the line.
Front suspension required replacement due to excessive wear on the control arms. Code p0017 generated by computer indicating need to replace timing chain. Vehicle currently at 90,000 miles
Tl* the contact owns a 2010 cadillac srx. While driving various speeds, the timing chain failed and detached from the engine. The contact stated that the vehicle began to jerk back and forth from the rear when the brake pedal was depressed. In addition, the "service rear axle" warning indicator illuminated. Ryan chevrolet, located at 1800 south broadway, minot, north dakota 58701, diagnosed that the rear axle and the timing chain needed to be replaced. The manufacturer was not made aware of the failures. The failure mileage was approximately 87,100.
Purchased 2010 cadillac srx new in 2010.. It now has 55,000 miles. At about 27,000 it started making some sort of rubbing, crunching grinding noise in the front end. Thought it might be ball joints or something else in the front end. Noise goes away after some driving but always comes back after sitting for awhile. Cadillac dealer cannot find problem. Noise goes away when I take it to dealer and comes back after I leave. I don't know if driving it may be dangerous. Noise most pronounced in the am when backing out of my garage.
I have had my car 6 years and it has been in the shop over and over from the engine lights ,stabilize bar, power steering, transmission problem, anti lock brake and traction control light, security light, catalytic convertor, would not start, remote not detected, sunroof leaks, oil leak, seat belt, brakes problem, gas mile not accurate,
Tl* the contact owns a 2010 cadillac srx. The contact stated that the previous owner heard an abnormal noise coming from the front of the vehicle upon operating the vehicle or making a turn. The vehicle was taken to the dealer more than twice and they were not able to replicate and diagnose the failure. The contact indicated that, upon owning the vehicle, the noise continued and he noticed that the bushings were twisted and dry rotted. The dealer was notified of the failure and did not provide a diagnosis to repair the vehicle. The contact heard an abnormal noise while making a turn and operating the vehicle. The contact, a mechanic, purchased the part from the dealer and replaced the front lower control arm bushings. The vehicle was repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 56,000. Updated 02/05/16*lj; updated 03/27/18
I purchased the car new, but the front suspension has been a problem from the beginning. Squeaks, rattles, vibrations and thumping prevailed from the beginning the dealer replaced a strut after 10k, then steering and then bushings. However, all the symptoms above remained. At lower speeds, the vibrations worsened, as did the moaning, the rattling, etcetera. Otherwise, the car as a whole has been reliable, including engine and brakes. I performed all scheduled maintenance religiously, I drive gently and mostly highway. A new dealer opened closer to home, and I began going to them. Last december, I asked them to repair the front end, after years of enduring a lousy ride. The vehicle now had 80,000 miles. After 3 days, and $1700, the dealership seemed to have fixed the issues, with new struts, bushings and steering coil. However, within 3 months, all the original defects reemerged. In fact, the vibrations worsened, with a feeling that the entire suspension was loose from the chassis, and vibrational thumps at highway driving sound like an 18 wheeler when it drives over train tracks, with booms, as if the axle disengages from the entire mono-frame. The engine has been reliable and fine, I like the interior and exterior looks. However, I strongly believe the front suspension is a fundamental design flaw and has robbed me from enjoying any moment in this vehicle. Finally, I am getting more concerned about the safety of the front end. If the dealership can't improve it, when I schedule my service in two weeks, I will sell my car in despair, but I'm deeply disappointed in the performance of this vehicle, the awful ride quality, and chronic symptoms which no car should ever display. I sincerely hope you consider this problem in this vehicle. Thanks.
At approximately 52,000 miles car developed a roar in front. I have been told that the front wheel hub assembly needs to be replaced. If this were to go on and not be replaced an accident could result from wheel bearing over heating or breaking off and causing accident.
I took my 2010 srx into dealership due to a loud roaring noise and vibration in the vehicle at 50-60 MPH. Dealership advised that tires needed to be replaced and vehicle aligned. Tires had less than 30,000 miles on them. All tires were replaced and vehicle aligned ($1000.00+). Approximately 2 - 3 weeks later, I noticed a loss of power in the vehicle when trying to accelerate. Additionally, while stopped at a stop sign or light, vehicle sputtered and shook like it was going to die. This happened on several different occasions. Stability trac light come on during this time but then went out. 05.01.15, the vehicle completely lost all power to accelerate over 40 MPH and has an awful roaring noise. 05.05.15, the vehicle was towed to the dealership & is currently there. Received call from dealership that the wheel hub bearings need to be replaced @ $1,100.00+. I am not happy with this solution & do not believe is will fix the current issues with my vehicle, as I should not be having a bearing issue @ 70k miles. I now believe that something more was wrong to have caused my tires to have worn so quickly and poorly. Further, there is moisture buildup in both of my headlamps that I predict will cause problems after reading previous consumer complaints without gms acknowledgement.
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