Brought my 2010 cadillac srx to king o'rourke cadillac in smithtown, ny on jan 13,2015 for recall issue concerning the rear toe link, gm recall #14557. Car was there 2 days taking care of 4 recall issues. About 4 weeks and roughly 1000 miles later, on friday february 20, 2015, I used the vehicle to go to the doctors and noticed no problems on the way. My 7yr old son was with me. From the doctors I proceeded to my hairdresser, still no issues. At some point on the way home after leaving the hairdresser, I noticed that the car felt abnormally "floaty" and was swaying over bumps. I stopped at a 7-11 on hospital road and nys rt 27 in east patchogue where I attempted to inspect what I could on the vehicle, mostly the condition of the tires. I then left 7-11 and proceeded to enter the on ramp for nys rt27 east. As I accelerated in the on ramp, the vehicle started swaying more. After that I heard a metallic sound and the rear of the car started to jackknife. I was able to slow down and a police officer entering the highway behind me stopped to offer aid. After a quick look, he stated that the car had a broken axle. He left since I had already contacted my husband and he was on his way. My husband arrived shorty thereafter and informed me that he called for a tow truck. While waiting for roadside service to arrive he also inspected the vehicle and also took photos. He said the right rear toe link, which was supposed to have been inspected and replaced as necessary as per the recall notice at king o'rourke 4 weeks earlier had separated. He also indicated that the links were not replaced and failed due to damaged threading. This was confirmed by the mechanic that towed the car to my home. While gm corporate is trying to be helpful in this situation, kathy at king o'rourke is claiming they are not responsible saying "as the second owner of the car I cannot expect a new part."
2010 Cadillac SRX suspension complaints
Page 3 of 3: complaints 41 to 47 of 47, newest first, as owners wrote them.
2010 cadillac srx. Consumer requests reimbursement because the left front hub bearing was not secure after putting on new tires.
I just brought this SUV sept. 2014. Last week I was going around a curve. The rear end swerved and the tires rolled over the curve. The air bags deployed and the car stopped, the car was towed to a cadillac dealer.( weeks before I found out about the recall on the air bags, seat, suspension and seat belt.) so, when I told the adjustor about the recall he just brushed it off and said," it's not the recall.". I don't think the adjustor worked for an outside company. I need to get my car independently checked so I can find out if it was the recall items. How could my air bags deploy from going over the curve? The car has no damage... None! I think the dealer does not want to fix the recalled items or they fixed them wrong. Because my driver seat was making some crazy sounds the weeks before the airs bags came out. Plus, I told the dealer and he said all the work was done to the car. I think their lying.... Is there a government place I can have the car checked or can you send someone? Can you please help me? Thank you for your time.
Tl* the contact owns a 2010 cadillac srx. The contact stated that while driving 65 MPH, the stabilizer and brake warning lamp illuminated. The contact mentioned that after inspecting the vehicle he noticed that the front passenger side wheel hub completely disintegrated damaging rotors and the brakes. The vehicle was taken to the dealer. The technician verified the failure and stated that the wheel hub assembly, brakes, rotors and the stabilizing unit sensor needed to be replaced. The vehicle was repaired and the failure recurred. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 70,000 and the current mileage was 80,000.
My husband and I were returning from a trip to myrtle beach. We had just gotten on the new york state thruway. We had just passed a tractor trailer when all of a sudden the car immediately veered to the right. My husband attempted to correct this and it immediately veered to the left. It did this 2-3 times before he was able to get it under control. We pulled off to the left shoulder of the thruway and called for a tow truck. It was towed to otto cadillac in albany new york. This is the repair that was required. Installed new 20867273: sl-n-link (05416-k) 20867 qty 1. This is what was found lr adjust link broken, replaced link and aligned rear tow to spec. Service was done satisfactorily no complaints with service department but we do not want anyone else to experience this.
Passenger side head light has ongoing electrical short goes out indicates on the information center then will randomly come back on took it in to the dealer no fix. Also when turning to the left or the right there is squeaking noise from the tires and suspension it gets worse when cold out. To pay 55,000.00 for a car and have ongoing issues. It also got new head gaskets at 51,000 miles and a new transmission at 43,000 because it wouldn't go in to reverse one afternoon. Had to be towed to a dealer was replaced under warranty.
Srx 4-spontaneous shear of right rear tie rod/bar while traveling 65 MPH on major multi-lane highway, daylight, dry weather conditions. No bells or whistles. Lost control of direction of travel swerving between lanes as speed slowed and/or attempting to apply brakes. Noted loud squealing noise and rear-end sparking for several miles until a safe offroad stop was accomplished. Defensive drivers behind and beside me avoided impact and catastrophic event. Flat bed required. Offload of vehicle from the flat bed and movement to repair bay, required mechanic's to "manually" kick the wobbling, markedly tilted wheels upright to direct auto travel in a straight line. Dealer evaluation found right rear tie bar sheared, and left rear tie bar link loose. Dealer mechanic reported corrosion and part defect, specifics of report not shared. Dealer reported "repaired under warranty and vehicle operates as designed." personal vehicle use specifics include no offroad use, only dealer service, several electrical warranty repairs, most recent dealer service was oil change/lube 6/23/2012 , and air bag module replacement (warranty) 7/5/2012.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2010 Cadillac SRX?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history