* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!
2010 Cadillac SRX suspension problems
47 complaints (10% of all complaints for this car). Typical mileage when it fails: 80,000. 2 crashes reported.
- owner complaints
- 47
- of this car's complaints
- 10%
- typical mileage
- 80,000
- crashes
- 2
- recalls
- 2
Which part fails
- Rear1
- Front: wheel bearing1
- Front: stabilizer bar1
At what mileage
Complaints by mileage at the time of the problem.
Cadillac SRX suspension problems in other years
Specific symptoms reported on the 2010 Cadillac SRX suspension
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Suspension: rear
- What is wrong
- General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
- Risk
- A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1‑800‑333‑4223. GM's number for this recall is N212340980.
Recall number 21V473000 · Recall details
Suspension: rear
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
- Risk
- Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1‑800‑458‑8006 or Saab customer service at 1‑800‑955‑9007. GM's number for this recall is 14457.
Recall number 14V571000 · Recall details
Related investigations
Rear Toe Link Adjuster Separation
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V‑571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V‑571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V‑571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V‑571. The remedy for recall 14V‑571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V‑571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V‑473) includes vehicles that were remedied under 14V‑571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. the federal safety agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
PE20019
What 2010 Cadillac SRX owners say
Most recent owner complaints, unedited.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the front of the vehicle. Additionally, while driving at an undisclosed speed, the vehicle failed to accelerate above 40 MPH. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was unknown.
See attached document for complaint
The contact owns a 2010 Cadillac SRX. The contact stated she received notification of the federal safety agency Campaign Number: 21V473000(Suspension) and she took the vehicle to the dealer for repairs. The contact stated after a couple of weeks the contact noticed that the rear end suspension had damaged both rear tires. The vehicle was taken to the dealer again, where they attempted aligning the rear end with the front end of the vehicle but were not successful. The manufacturer was contacted but was not able to further assist. The failure mileage was 156,368.
Service rear axle message is displayed on the driver information center. The code indicates AWD has been turned off which can put my safety and or safety of others at risk. Service Bulletin (PI0703B) was issued for numerous 2010 Cadillac SRX, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for DTC c0407 with symptom code 64, the exact same code that was found with my vehicle.
The contact owns a 2010 Cadillac SRX. The contact stated that both adjustable rear toe links were previously replaced with non-adjustable toe links under the federal safety agency Campaign Number: 14V571000 (Suspension); however, while driving at various speeds, the rear end of the vehicle felt unsteady and was vibrating. The vehicle was taken to the dealer who informed the contact that they could not align the vehicle due to the non-adjustable rear toe links. The contact stated that the failure had been reoccurring and had severely damaged the rear tires. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 145,000.
The contact owns a 2010 Cadillac SRX. The contact stated that the vehicle was recently taken to the dealer to be repaired under the federal safety agency Campaign Number: 21V473000 (Suspension). The vehicle was repaired however, the failure occurred. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact stated that after opening the driver’s side door an unknown module was reset, and the contact was able to drive for several miles before the vehicle stalled. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 105,000.
The contact owns a 2010 Cadillac SRX. The contact stated that the vehicle was repaired under the federal safety agency Campaign Number: 21V473000 (Suspension) however, immediately after the repair she noticed that the vehicle had been fishtailing while driving. The contact called the dealer who completed the recall repair and was informed to bring the vehicle back for further review. There were no further repairs performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.
The contact owns a 2010 Cadillac SRX. The contact received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact was unsure whether she had experienced a failure related to the recall. The contact also stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 115,000. Parts distribution disconnect.
The contact owns a 2010 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension). The local dealer was contacted and informed the contact that parts were on order but could not confirm when parts would be available. The manufacturer was made aware of the issue and informed the contact to call a local dealer as some dealers might have parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an unknown speed, the rear of the vehicle swayed. The contact stated that the swaying was worse while driving in the rain. The contact stated that the traction control and the service StabiliTrak warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The failure mileage was unknown.
Questions about the 2010 Cadillac SRX suspension
Does the 2010 Cadillac SRX have suspension problems?
Owners have filed 47 complaints about the suspension of the 2010 Cadillac SRX, 10% of all its complaints.
At what mileage do 2010 Cadillac SRX suspension problems start?
The typical (median) mileage in owner complaints is 80,000 miles.
Was there a recall on the 2010 Cadillac SRX suspension?
Yes, 2 recalls: 21V473000, 14V571000. Check your VIN to see if your car still needs the free repair.
What year does the Cadillac SRX have bad suspension?
The Cadillac SRX model years with the most suspension complaints are 2011 (63 complaints), 2010 (47 complaints) and 2012 (42 complaints).
Other 2010 Cadillac SRX problems
Lights 225Electrical 69Engine 60Transmission 46Body 24Brakes 24Steering 17Driver assistance 16Airbags 15Visibility 13Acceleration 9Fuel system 7Seat belts 6Seats 5Wheels 5Tires 3Locks 2
VIN decoder
See the problems and recalls for an exact car
Buying a used 2010 Cadillac SRX?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history