The low beam headlights are VERY dim, like driving with night light bulbs. Cannot see in dark, MUST drive with high beams on. Apparently there was a class action suit filed and settled on this matter already, but there was a time limit which we were unaware of.
2012 Cadillac SRX lights complaints
Page 3 of 9: complaints 41 to 70 of 234, newest first, as owners wrote them.
The contact owns a 2012 Cadillac SRX. The contact stated while driving 60 MPH, the low-beam headlight bulbs became inoperable without warning. The contact was forced to use the high-beam headlights for the duration of his trip. The headlight bulbs were replaced at the dealer. The contact had initially received a warranty notice from the manufacturer about the headlights that informed him that he would be reimbursed for any out of pocket expenses for his headlights. The dealer informed him that they were unable to reimburse him for the repair and referred him to the manufacturer. The manufacturer informed him that they were no longer reimbursing customers for headlight bulb replacement. The vehicle was repaired. The failure mileage was approximately 75,000.
Because of the poor design of the headlights on the Cadillac SRX, I was afraid to drive at night because the lights are too dim to see the road ahead. After being pulled over by a police officer for driving with my headlights on bright, I made the financial sacrifice to pay for replacement headlight units. I'm glad I did because it makes a world of difference and I may have saved my life.
The contact owns a 2012 Cadillac SRX. The contact stated that headlights were extremely dim and failed to properly illuminate while driving. There was no warning light illuminated. The contact stated that due to water seeping through the rubber sealant on the headlights, condensation had built up inside the headlight module which had caused the failure. The contact used the hi-beam headlights while driving at night due to the failure. The dealer was notified of the failure and informed him that there were no recalls on the vehicle for the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 108,000.
Notified by letter 02.24.2020 from cadillac gm,llc of headlamp/headlight issues for srxs 2011-2015. The repairs at the dealership were charged to the customer as stated in their letter. I was required to pay $1396.00,complete a paper form, & mail it with receipts to a 3rd party. Because of a backorder for replacement parts, my problem was not repaired until october 2020. After waiting from mid october, I finally received my refund in february 2021. This issue was safety related for dimming headlights at night. Customers were forced to pay up front to fix the dangerous issue. Gm also had a deadline of may 28, 2020 to submit docs for reimbursement. This was extended only for customers with product backorders. The pandemic hit just 1 month after gm issued this letter. With job losses,illnesses, & deaths, gm did not send any letters modifying their issue for srxs or offering alternative options for those in financial crisis during covid-19. So many things wrong with this product issue and how unprofessional & disloyal gm/cadillac has been to their srx owners. I have the original letter and chronological details of my experience.
Tl* the contact owns a 2012 cadillac srx. The contact stated that while driving at various speeds, the low-beam headlights failed to provide adequate lighting to see the road. There were no warning lights illuminated. Cadillac of sioux falls (101 carolyn ave, sioux falls, sd 57107, (605) 336-5060) was contacted however, the vehicle was not diagnosed nor repaired. The contact replaced the low-beam light bulbs. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Headlight bulbs replaced still not working unable to see when dark
Low beams do not illuminate road, especially bad in rain and on open road outside of city.
In 11/2017 I complained to my dealer about head light low light problems. They said. There was nothing wrong. I complained again in 2018. In 2019 I complained again, they referred me to an audio shop to have the bulbs replaced. That did not work so I had to replace both headlamps due to extreme safety issues and not being able to see at night. Then in feb. 2020 I received a letter from cadillac that they know there is an issue with the headlights and they would reimburse or replace the headlights that are affected. I sent in all paperwork for the headlights and was denied any reimbursement. They sighted multiple exclusions (I had to order the headlamps off of amazon because my dealership said they did not have them). Cadillac never specified what type of paperwork and specifics, they said to send in any paperwork related to the repair of the lights, which I did! This issue with the headlights was an extreme danger. Anytime I had someone in my car at night they asked if my headlights were on and could not believe they were. Cadillac initially refused to acknowledge the problem and now they are giving me the ''run around' with multiple excuses as to why they will not reimburse the repair I had to make for their acknowledged safety issue.
Horrible visability, pulled over by the police and given a warning ticket, saying my it looks like I am driving with my running lights, can not drive after dark now until problem is corrected, how do you correct something that is manufactured this way and for gm to refuse to have a recall or offer them to be replaced knowing there is an ongoing problem is ridicoulous and the safety board should do something about this with all the complaints and lawsuits out here!!!
The low beams are like having no lights at all on, making night time driving next to impossible. Similar to using a flashlight to drive with. I have to drive with my high beam lights on and blind others just so I can see. It's very dangerous.
In december 2020, I purchased a used 2012 cadillac srx. Once I drove the vehicle at night, I noticed the headlights are very dim. Due to the low lighting level, the bright lights are best used. The headlights are dim while the vekicle is parked or driven
The normal headlamps on the vehicle are equivalent to a night light bulb. You cannot see when driving at night with the normal headlights on. Apparently there was a law suit for this, but there was only a certain time period to have the issue fixed and it was a reimbursement situation with a hefty out of pocket expense. I purchased the vehicle after the fact, not knowing of this problem. I was advised by a gm representative to drive with my high beams on to solve the problem? It works, but other drivers are not happy as they flash their lights at us. We have no other solution, cant see and dont have the $1600 we were told it costs to fix the issue.
This cadillac has a recall on the front lights becoming very dim due to moisture build up within the lights. They become dim while driving down the road and going from high beam to low beam.
My dim headlights on my 2012 cadillac srx are dimmer than a flashlight. I have replaced the bulbs but it doesn't help. I have ran off the road several times and was able to recover. This could have been traumatic. I don't have $1600 laying around for the same headlights replacement. Please help before I lose my life or cause the death of some innocent person. Thank you.
Headlights are so dim, I am either forced to drive with my high beams on constantly or not drive at night. We live in the country, so roads are dark, but my dim lights are so horrible I can't see 2 feet in front of the car. We have had several near misses with cars because I am unable to see the lanes on the road. This is horrible! She bought a luxury car and would be better off hanging out of the window with a flashlight to see than using my dim lights!
The headlights had become very dim due apparently to a faulty seal enabling moisture to get in. It made it very difficult to see at night, particularly when it is raining. Cadillac sent a letter admitting the issue and offering reimbursement, but requires customers to replace the headlights on their own then submit to cadillac for reimbursement. The fix and reimbursement process took almost 9 months, but I was in fact reimbursed. The added problem as I understand it is the replacement lights are the same as the original lights, and are expected to have the same problem again in the future. I believe this should be handled as a recall due to safety and different more reliable headlamps used.
When I purchase this vehicle used I noticed I could not see at night because the headlights were too dim. I had them replaced at a cost of $1300. Several years later I received a letter saying I would reimbursed because of your lawsuit about these headlights. I filed and did receive reimbursement. However, several years later one of the headlights failed again. A google search revealed that this is happening too many of these vehicles and people are not getting reimbursed. There needs to be a recall.
The headlights are too dim. I can't see at night and especially if it is raining. I have avoided going off the road more than once. I hit a fox on a busy road because I never saw it during a rainy night. My brakes have pressed to the floor many times. I brought it back to the dealer and they said they couldn't see it. It is intermittent. You never know when you will have no brakes. It seems to happen if I make a sharp turn, hard stop or go over a rough surface. This is life & death.and scary. Someone will get hurt or die.I purchased the car in 2019 and it happens to this day,november 2020.
Vehicle head lamp (low bean lighting) is too dim to see while driving at night. This happened over time, water is leaking into the head lamp capsules.
Headlights are dim with moisture inside the headlight assembly. Had replace once and problem still exists. Unable to drive in low light or darkness due to the lack of illumination. Class action lawsuits previously filed noted that the headlight assemblies fail due to faulty gaskets allowing moisture to damage the lamps to failure.
My headlights are very dim and unable to see clearly at night. It appears that moisture has gotten into the headlights and making the head lamps non visable. I believe this was a class action lawsuit about the damaged headlamps. I can not drive at night.
After a heavy storm, I attempted to start my car that was parked in the driveway, but nothing in the car would respond to the key fob or push to start. After jumping the battery, we were able to start the vehicle, however, the electrical systems were erratically shutting off and restarting. The gauges and system lights kept blinking and turning off. The engine began to smoke, so I turned the vehicle off. There was a musty smell which provoked me to search for water intrusion. The front floorboards were soaking wet. I couldn't get the liftgate open, so I climbed into the rear area and found compartments that had standing water. The rear carpets were also wet. I had the vehicle towed to the dealership, and they informed me that the storm caused debri to clog the sunroof drains causing the overflow pans to pour into the vehicle. This caused the liftgate module to initiate a perpetual signal to the battery causing it to die. I also had water and fogging built up in the headlight covers reducing the lamp output. After researching this issue, I found that it is a very common design flaw that gm refuses to admit or even cover repairs beyond the initial manufacturer's warranty. This is very disconcerting because I'm sure the issue will happen again when there's a rain downpour, and it's only a matter of time before the water corrodes the liftgate module or other electronic components. Water avoidance is not an option. I feel that gm should own this problem they created and provide a permanent solution to the issue.
Headlights got very dim over time. Reached the point that I had to drive with the upper beams on at night. Also had moisture in one headlamp assembly.
Headlights on normal use setting (not hi-beam) are on but so low brightness wise it is impossible to drive at night using them. You have to use hi-beam all the time which is a larger hazard for us and others on the road. In looking closely at the headlights, the silver part to make the reflection work, is all black. Replacing the bulbs does nothing to improve the quality of vision when using the lights on the normal setting. A letter was sent to reimburse for replacements, however, it had to be used in a short time frame and we would have had to come up with more money than was going to be reimbursed according to the dealer. This should be a full blown recall with zero out of pocket. It is dangerous!
Tl* the contact owns a 2012 cadillac srx. The contact stated that while driving at night, the headlights were dim. The contact took the vehicle to penske cadillac of south bay service (18600 hawthorne blvd suite #101, torrance, ca 90504) where she was informed that moisture entered the headlights which had caused them to dim. The contact then received a notice from cadillac in regards to the headlights, that stated that the manufacturer was aware of the issue with the headlights. The letter gave the contact instructions on how to receive a reimbursement for the headlights if the vehicle was repaired out of pocket. The contact then took the vehicle back to the dealer where she had the headlights repaired. The contact also had the driver's seat repaired out of pocket due to the seat moving back in forth while the vehicle was in motion. The manufacturer was then notified of the repair that was made to her headlights. The manufacturer then informed her that her vehicle was not under recall and that she was not entitled to a reimbursement. Upon investigation, the contact also discovered the federal safety agency campaign number: 14v447000 (seats) which she linked to the seat failure. The vehicle was repaired. The failure mileage was 66,878.
I went help a family member at their house. I got later in the day and by the time I was ready to leave it had become dark. Backing out of the driveway I noticed the the visibility was poor due to the back window being much higher than I was used to. I only had the vehicle a week so I used the mirrors mostly and figured I wasn't use to it yet. When I noticed the headlights were very dim, I thought I did something wrong and didn't turn them on and maybe they were in "daylight" driving mode. Not being familiar with the dash boards buttons I was scrambling push the right headlight setting, it was also raining pretty hard nothing seemed to help so I just drove home very slowly and nervous wondering why a 55 thousand dollar SUV had such crappy headlights, I read a lot complaints about them recently and realized that it wasn't me. The front lights were a major issue of complaint. I live in florida and it rains very hard and fast here and I rarely go anywhere at night. But I can't go the rest of my life only driving during daylight hours only, had I have read those complaints before buying it I would have probably dismissed it as over exaggerated whiner that complains about silly things .but this is very major safety issue. I have owned several cadillacs in the past and have always had nothing but good things to say about them. But this is going to kill some people, I'm very surprised it hasn't already. All the talk about moisture getting in side is not the case with mine. I bought it used and it drew my attention because the headlight lenses' were showroom clear and not like a lot of the plastic lens that are sun of water damaged. So its not the lens issue with mine it just crappy light bulbs, design, or something, but cadillac needs to fix it. I am shocked that it has gone this many years without multiple deaths. I never complain about anything but wow! This is badddd!!!
Headlamps are to dim to safely drive at night. They have gotten worse as time went on.
Received a letter from cadillac/gmc regarding the headlamp capsules and/or cause halogen headlights to become dim over time, well mine are like not having headlights due to be so dim. They want you to pay then they will reimburse you if they determine it was defected. The cost is $800 per headlight. So your not guaranteed reimbursement. This is not acceptable for them to ask this of an owner. They need to pay for the headlight replacement, after all they did build the car and you pay for the car which they tell you how great the car is and the warranty. I am so upset with them. I cant pay the $800 total $1600 for repairs that was on their behalf. They are not are not representing their brand very well at all. To them its all about the money! Do they not realize the economy is not good at this time for some people which I happen to be one of those. I paid their price for my srx so they should honor their mistake with their money!! Please help me with this issue. The date entered below is when I received the letter from cadillac. Lights have been dim for awhile.
2012 cadillac srx. Consumer writes in regards to headlamps safety recall. *ld the consumer stated the manufacturer advised the consumer must first pay for the safety repair recall and then be reimbursed. That was the only way the recall repair would be completed. The consumer stated the manufacturer would not fully reimburse the cost of repairs.
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