I have a 2012 cadillac srx luxery the vehicle has a major problem with the low beam headlights , when they are on you can not see 30 ft I front of you. Iwent as far to change the bulbs to halogen,s but the issue still remains. I absoulutely refuse to drive it at night. After looking into the problem I was able to determin this is a problem with srx,s from2012 to 2015 . With no safety recalls on the vehicle,s in question I don,t understand why this has not been a recall when recently a class action suit was settled in california and florida.
2012 Cadillac SRX lights complaints
Page 4 of 9: complaints 71 to 100 of 234, newest first, as owners wrote them.
Since purchasing car as certified used from dealership in january 2020, the overly dim low beams have been an issue. Can hardly see at night, especially in inclement weather. I immediately flagged the problem, and dealership changed out bulbs while under warranty. The problem continued. Well, the low visibility ultimately participated in a recent run in with a bear. Clear night, dry roads, just diminished vision. I just could not see the massive, black body of the animal crossing the dark road. It resulted in $9000 plus in damages. Miraculously, I was not seriously injured in the crash, and insurance covered the claim. Now that it has been repaired and I am back behind the wheel, I am petrified to have a re-occurrence. Gm should recall pertaining vehicles and suck up the cost to install hid/LED housing and bulbs. It is unconscionable that, after all the complaints and concerns about this known issue, gm is not approaching this as a very serious risk to safety and that lives may have to be lost before action is taken. I was lucky, the next person may not be.
The problem is that 2010-2015 cadillac srx headlights can eventually dim or burn out when moisture becomes trapped in them due to faulty seals. This severely limits visible distance at night and is very dangerous on typical texas windy roads especially if they lack street lights. Several states, including california and florida, have class action lawsuits against cadillac for this problem. Cadillac recognizes the problem, but will not issue a recall. Instead, as a 2012 cadillac srx customer, I received a letter in february notifying me that the expense of replacing the headlights would be reimbursed if I got the work done and returned the claim form with supporting documentation by 5/28/2020. I had the work done on 5/15 at a cost of $1,261.15 and mailed my paperwork for reimbursement. I have several concerns. First, dim headlights are a very dangerous situation in many circumstances.frequently, I used my brights to see a short distance. This could blind oncoming drivers and cause injury to them as well as cadillac customers. Shocked the car passes state inspection, it is that bad. Recently I stayed overnight in a hotel in missouri rather than drive at night through oklahoma on dark, windy highway 69 back home to collin county. Second, cadillac never issued a recall. A recall would not require an upfront customer cash outlay. Finally, I have read that the headlights are being replaced with parts that have the same moisture susceptibility, so the dim headlights problem can eventually return. I think this issue should be resolved with an immediate recall, with defect free parts and with no customer cash outlay, just like any other car safety recall. In the event the parts cannot be sourced, cadillac should provide a comparable replacement loaner vehicle at no cost to the customer.
I have been having problems with my headlights for about 3 years.my headlights are so dim I have replaced the low beam bulbs 4times. It's cost me 100.00 every time. I took it to the dealership more than once and they said it needs new headlights, the whole assembly. I can't afford it. It's because of moisture inside the headlight glass. Well after complaining for 3 years I finally got a letter in the mail saying it's not a recall but due to moisture inside the headlights they need to be replaced and they will reimburse me up to 800.00 for getting them fixed. And it's for 2010-2015 cadillac srx. I'm on disability and I can't afford to pay for them and worry about getting my money back. I can't go anywhere at night because I only have bright lights and I've had a fender bender 1time and almost had several wrecks because the other car couldn't see me. I'm in danger every time I have to go somewhere at night. Why is it not a recall?and how can I get them fixed.? I can't get anybody to help me. They wouldn't fix them even when it was under warranty . I need help very bad.
Tl* the contact owns a 2012 cadillac srx. The contact stated that the headlamps low beam failed to provide adequate lighting for safe driving. The contact stated that it was difficult to see in front of the vehicle. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was contacted. The failure mileage was 78,000.
Head lights stop working very dim while driving and parkedu
Nothing has happened yet to me. I am requesting an investigation for a recall on the cadillac srx 2010-2015 for faulty headlights. My halogen headlights have moisture accumulations which dim my lights in the dark. Another concern is what if the lights short out due to the moister within the headlights while someone is driving. This is a clear danger that gm has already admitted to with the cadillac srx years 2010-2015. I just received a letter from gm stating they would cover $800.00 per headlight; I must pay the money up front and get reimbursed from gm. The cadillac dealership quoted a replacement cost of $3,393.50 this morning 3/7/2020. The deadline date for repairs is 5/28/2020. I am assuming this is from a class action lawsuit, which favors gm and leaves the consumers and drivers with all the risk. This is a safety issue for anyone driving in poor conditions or in the dark. I do not have car crash statistic; however, this is a faulty design that should be covered 100% by a gm recall. Not everyone can pay for this up front and/or cover the additional uncovered cost. How many people will be placed in danger and/or loss of life in a crash caused by the faulty headlights. Is there anything that can be done for gm to cover the cost 100% and held accountable?
Headlights are dim due to known defect. The lights allow moisture to enter and corrode the components and fog and/or discolor the lens which cause the headlights to be dim and dangerous. In my car specifically, the front assembly projector lens is discolored causing the headlights to be dim which make it difficult to see at night. This is a constant issue when using the lights.
Tl* the contact owns a 2012 cadillac srx. The contact stated that the front headlights were dim due to moisture build up in the headlight assembly. There were no warning lights. The contact took the vehicle to joseph cadillac 7600 industrial rd, florence, ky 41042, where the contact was informed that he would have to pay out of pocket for the repair. The contact stated that a letter was received in regard to the issue and the vehicle was inspected by an unknown dealer. The vehicle was not repaired. The manufacturer had been notified of the failure and offered no assistance. The failure mileage was approximately 27,000.
While driving and without warning, I have minimum braking power. I must smash the petal to floor in order to stop at a light or stop sign. Usually, I'm not going more than 35 MPH. This happens at least 2-3 times per month. I fear I will have an accident. Two different repair shops could not id the problem. The other issue is when driving, the dash lights and the head lights will suddenly dim, where I am barely able to read anything or see. These problems are truly a hazard and something needs to be done.
This vehicle like all other cadillac srx models on the road has the same low beam lighting issues that have been complained about before. This has been an issue for years and gm knows about the issue. When driving the vehicle at night your lucky to be able to see more than 3 feet out. This is a safety concern not only for the driver and passengers but for all other vehicles and pedestrians on the roadway.
The low beam headlights on a 2012 cadillac srx 4 that I just purchased are too dim to drive at night. I had to drive with the high beams on which causes a hazard to oncoming traffic, but I literally can not see the road with low beams on which is very likely to cause an accident. I had someone pull right out in front of me, presumably because the lights were too dim for them to see me coming. I had people flashing their lights at me and one person told me at a red light, that my headlights were off. I had to go straight home and haven't driven the car since. It is a state law in nc that headlights need to be on when wipers are being used. If the headlights aren't visible in the dark, they definitely won't be visible in the rain. The headlights on this vehicle are so dim that it appears they aren't on at all even in the dark. After reading all of the reports of this, I can't imagine how this has not become a safety recall?!?! It seems like exactly the type of thing that a manufacturer should have to correct when they become aware of it. This is, apparently, not at all an isolated occurrence.
The headlights are dim.
Can not see the road with low beams on. Very dangerous. Can not drive car at night
Low beam headlights have become very dim to the point that we are unable to drive at night safely and cannot drive at all during rain at night. Contacted local dealer and told the cost would be at least $1300 because complete assembly must be replaced because replacing bulb only will not repair problem.
Tl* the contact owns a 2012 cadillac srx. The contact stated the low beam headlights projected beam was insufficient for safe operation of the vehicle. The contact stated that while driving in inclement weather the visibility was minimal. The contact stated that the vehicle was unsafe to operate at night. The vehicle was not repaired. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 40,000.
My 2012 cadillac srx while driving at night on low beam is very, very dim. It's basically like driving with no lights on. This only effects low beam, not high. I can not visually see well. This problem has steadily gotten worse. While driving in the rain, you can barely see the road on low beam. There are 1000's and 1000's of complaints on the internet, but I could not find a recall.
Tl* the contact owns a 2012 cadillac srx. While driving at various speeds the low beams headlights failed to produce adequate lighting. The TPMS warning indicator light was illuminated. The contact called rick hendrick chevrolet norfolk 6252 e virginia beach blvd, norfolk, va 23502, (757) 266-5804 and informed the dealer of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure millage was 80,000.
Both my car's headlight assembly are so dim, that I can no longer drive at night. Gm is aware of this problem in 2010-2015 models. A law suit was won in florida, however, the out outcome only repairs cars in florida and california. If gm is going to replace some headlight assemblies then that is admitted guilt and should replace cards in the other 48 states. There is another law suit in detroit, right now. It is not a coincidence that the headlight issue is all over the nation! Gm knew of the problems from 2010 to 2015, and did not correct the defect of the sealing gasket, or whatever they call it. Consumers should not have to pay for defect that was known about and ignored. If you will look online on various forums and blogs you will see there are a lot of us that have this problem. Not being able to drive at night is a major inconvenience, not to mention very dangerous to me as well as everyone else on the road. The light dimming started several years ago, however, just in the last 2 years the problem has gotten to the point I can't drive at night due to the fact it looks like I have my parking lights on when driving.
I haven't had an accident yet. My headlights are very dim. The high beams work well. There is condensation in the headlight encasement after it rains. The dimming of the headlights happened in april-may 20019. It is very difficult to see the road at night even with street lights. Dates are approximate since there was no accident. I need to be able to put "not applicable" to some of the follow on questions.
We were driving back from dinner it was dark and raining all of a sudden the driver side low beam headlight stopped working I could not see the centerline and almost had a head-on collision then there was a police car in back of me and pulled us over for no headlight saying that he knew off other people with the same happening issued a warring and we proceeded up the roar with caution
Low beam headlamps have dimmed to the point of having to use the high beams all the time. Understand there has been a problem with this year's headlamp assembly with water entering inside and dimming the lamps. Have contacted gm/cadillac as there was a service bulletin issued. We were never informed of prior litigation and feel that this is a safety problem and should be addressed by gm/cadillac. Thank you
The low beam headlights on this cadillac srx vehicle have become progressively dim to the point it is a safety hazard to drive at night. The headlight bulbs have been replaced but this has not alleviated the deficiency, which research has disclosed is a result of faulty headlight design and manufacture. Gm/cadillac is aware of the problem, and has even paid for headlight replacement as a result of class action lawsuit settlements, but these settlements have been state-by-state and have not helped a majority of owners, includung me. Florida purchasers received headlight replacement assistance. I live in florida but purchased the vehicle in connecticut and therefore received no assistance, even though my vehicle is just as unsafe driving in florida as the ones gm/cadillac paid to fix. The night low beam headlight output is abysmally low, to the point that the headlights from following cars provide more illumination than my vehicle's own headlights. Using high beams is beneficial when there is no oncoming traffic; however, there is very often oncoming traffic. Because gm/cadillac is very aware of this problem and is unwilling to address it, and because driving at night with insufficient headlight illumination is clearly a safety hazard, I believe this is exactly the situation in which the federal safety agency should force remedial action.
Im thinking of reaching out to an attorney before someone is killed in this car or by this car. Purchased new 2012 srx. Has 49,000 miles.sunroof broke 2 different time $3500. Liftgate/sunroof wouldn't open $3500. My husband researched to find this model has faulty drain hose in sunroof causing water to leak into vehicle resulting in erosion in the electrical module causing short out yet cadillac, or gm will admit. Numerous complaints online. Google 2012 cadillac srx it's disheartening knowing the price you paid to get screwed! What next? I haven't been able to see at night lights on dim may as well be off! Numerous times almost wrecked trying to see. Purchased extended warranty. Called johnson motor co 12/26/19, couldn't get me in until 1/6/20. Dropped car off 8am monday service tech agreed there was moisture and fading of my lights this is a major problem with this make but most likely I will be responsible. Stated fla and cal were the only states a lawsuit was settled. How can gm/cadillac settle in 2 states and not everyone who owns these defective vehicles with the same issues? Remember mon morning dropped my car off I receive a call 930 stating bad news we don't cover this and your extended warranty ran out at midnight last night(sunday) you can call cadillac and complain most likely they wont take responsibility. Are you kidding me right now? Tried to get my car in week and half prior and this is faulty designs that has to do with gm/cad not anything I've done or caused from age.you pushed me out 2 weeks for service. I reached out to numerous individuals trying to fight this expensive issue only to be told over and over "im sorry I understand" not to mention they kept my car for a week, did nothing to it, would not put me in a loaner car. What kind of customr service is this? I will never buy another cadillac! I hope this helps someone not to waste their $$$$$$
Tl* the contact owns a 2012 cadillac srx. While driving at night, the low beam headlights were very dim. The contact was unable to see the road and had to used the high beam headlights. The vehicle was taken to massey cadillac orlando north (4241 n john young pkwy, orlando, fl 32804, (855) 934-7395) where it was diagnosed that the entire headlight components on both sides needed to be removed to be able to replace the headlights. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
My low beam headlights are extremely dim. Upon diagnosis, there is nothing wrong with the wiring or the bulbs but there is a defect with the headlights on the 2010 to 2015 cadillac srx's. It was explained to me that the seal fails and allows moisture in the headlight which causes a haze to build up in the enclosed light cover which in turn makes the lights dim. I have been unable to drive my vehicle at night because I can't even tell that the lights are on especially on a dark street or highway. When I did some research and spoke with gmc/cadillac I found that gmc/cadillac has a recall on the headlight assembly in two states only-california and florida even though the problem is more than likely nationwide. There is also a class action lawsuit against cadillac/gmc for this defect.
With headlights on low beam unable to see .have to drive vehicle with high beams on very unsafe.have done research on internet have found numerous complaints .
Low beam headlights are terrible. They are too dim to drive at night. It seems like there are no lights on at all.
Headlights have become so dim that they are not usable to drive. When driving at night I must use my brights to see the road in front of me. Changing the bulbs did not make a difference.
When driving at night using the low beams you cant see anything, it like not even having them on. Replaced bulbs still the same.
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