Dim low beam headlights performance on my 2012 cadillac srx. Dealership suggestions is to replace headlight assemblies. Dealership also stated that within the last year they have replaced approximately 80 headlights assemblies on the make for model years 2011-2016. I find this an issue when there is no outside damage to my headlights. When I contact a general motors they don't have the data to provide the quantitative numbers that have been replaced for this make and model years. Driving with high beam is the best light performance but blinding to oncoming traffic and drivers.
2012 Cadillac SRX lights complaints
Page 8 of 9: complaints 191 to 220 of 234, newest first, as owners wrote them.
Purchased 2012 cadillac srx on june 26, 2018 in mississippi. Cannot see at night because of extremely dim headlights. Several service managers admit that they have heard several complaints regarding the dim lights and safety concerns. I am requesting that this safety issue is investigated because the dealerd want the vehicle owner to pay for replacement headlights, stating that reflective finish inside the housing does fade and stop projecting the light as originally designed. When driving at night I can barely see maybe 6 feet in front of the vehicle. When passing oncoming lights from vehicles 1 or 2 lanes over, my lights are washed out as pitch dark(blinded). I feel very unsafe but no car dealership has not agreed to make this purchase a safe reliable vehicle. I believe this really a manufacturer material defect.
On or about january 10, 2018 while driving car at night I noticed headlights appeared to be about 50% dimmer than they should be. My sister noticed on a later night drive as well. Took car in to have them repaired 1/12/18 for $106.26. Returned car to same place on 1/17/18 because headlights were still not working. They removed and replaced both headlamp bulbs for $416.66. I don't drive the car frequently at night but did have to return in a 3rd time for same reason on 2/22/18. The repair shop removed and replaced both headlamp assemblies at the cost of $1,110.43. This total headlight problem has cost me $1,633.35. Vehicle was in motion and stationary when headlights were not fuctioning properly, on city streets, highway, and parked in driveway, ie- dimmed headlights at all times
The low beam headlights are so dim that at night when on you cannot see the road or anything in front of the car.
Halogen factory headlights are so dim that causes very poor visibility. Have investigated and found information that it is a problem with cadillac srx's 2010-2015 models. Gm should have a recall and fix this problem.
The first concern was due to a leak in the sunroof shorting out a circuit board the tailgate of my vehicle nearly shut on my son as he was attempting to reach in to remove an item from the cargo space. He didn't know it was closing and there must not be a working safety feature because if I had not screamed it would have closed on him. Secondly, the headlights and brake lights have started flickering while the car is in motion. The headlights are already overly dim due to a moisture problem, but now they flicker and while driving at night this is not safe. The dash board lights also go out making it impossible to see the speed you are driving. You can hear water sloshing inside the car and you can hear the electricity crackling also. I bought this vehicle for my son but he cannot drive it due to so many safety issues. I called gm and they basically blew me off like so many other customers with the exact same issues. I spoke with 2 reps over the phone and tried the live chat feature. All 3 reps said to take it to a local cadillac dealer and pay hundreds for a diagnostic to be run and according to all of the other upset customers I am looking at having thousand in repairs. Gm knows about the issue and corrected it in newer models. They have a responsibility to their customers safety.
Headlight assembly has moisture in it . Can not see to drive at night. Talked to gm but they say they can't fixed it. Tried changing bulbs but didn't help. Vehicle only has 56,000 miles on it. Guess it's time to change makes.....for good
Headlamp assembly lost its seal. Allowed moisture inside which shorted out low and high beam on driver side. Happened while driving at night and made it difficult to see. Dealer said it was common for this vehicle and would cost $1400 to replace the headlamp assembly.
Headlights does not work properly, even after changing the light bulbs driver can not see the street (road) at night time.
The head lights have grown very dim. Very difficult to see at night. Very dangerous. Do not have very good line of sight. Even after replacement, still have very limited line of sight. Still very dim. This happens both driving on the highway and in town.
Headlamp assembly on my 2012 cadillac srx seem to allow water in , it has caused moister in and on the lens and burned out the low beam light bulb. There are only 78k miles and never been in a accident. From my internet search this seems to be a very common problem on all years of the srx. My wife received the dashboard warning for this when she got in the car leaving work. She had no choice but to drive the 42 miles home with the headlight out. Dangerous and could certainly lead to a traffic ticket or worse.
Headlights are so dim that causes very poor visibility. Have investigated and found information that it is a problem with cadillac srx's 2010-2015 models. Gm should have a recall and fix this problem.
Lowbeam lights are so dim they are not usable. Must use high beams to drive at night. Dealer adjusted lights and replaced bulbs but did not help. They said entire headlamps assemblies would need to be replaced at extremely high cost
Headlights are so dim I will not drive car at night. Tried changing bulbs buy no improvement.
Tl* the contact owns a 2012 cadillac srx. While operating the vehicle with the low beam headlights activated, the illumination was very dim and created a severe visibility hazard to the driver. The vehicle was taken to the local dealer (southern chevrolet in alexandria, la) who was unable to identify a failure, but the passenger side headlight was replaced. The contacted stated that the failure continued to exist and became progressively worse over time. The manufacturer was notified and did not assist. The failure mileage was 20,000.
He passenger side headlight quit working on my 2010 srx last week. There's a lot of condensation in the headlight assembly. The service manager at the local cadillac dealer told me the headlight assembly must have been bumped and the seal compromised. The cost to fix it is $1,250 plus 2 hours labor and tax. The car is within the time warranty but outside the mileage warranty. He was very clear that gm would not help me with this problem. I guess gm trains their dealers to blame all products that prove defective after the warranty expires on their customers. This is my third cadillac and I've had more problems with this car than the other two combined.
No dim headlights
Tl* the contact owns a 2012 cadillac srx. While driving 35 MPH, the front driver side light became inoperable independently. The contact stated that moisture entered the light fixture. The vehicle was not diagnosed for the failure. The light bulb was replaced, but the failure recurred. The contact stated that he was an ase certified mechanic. The local dealer (cadillac of new orleans, 3100 lime street, metairie, la 70006) was contacted and stated that the vehicle was not included in a recall. The manufacturer was notified and referred the contact to the federal safety agency. The failure mileage was approximately 81,650.
Tl* the contact owns a 2012 cadillac srx. While driving at night, the headlamps were very dim and foggy. The contact noticed water entering the headlamps and was unable to see at night. The contact called kerry toyota in florence, ky and was informed that there were no recalls. The manufacturer was notified, but did not respond. The approximate failure mileage was 56,390.
I was driving home at dusk. My twilight sensor turned on my headlights. My driver side light went out. 3 days later the passenger side went out. I cannot turn on high or low beams. There is moisture in the lens, but not where the hid bulb and ballasts are. I have replaced the bulbs and still no lights.
Both headlights went out while I was driving 75 MPH down a major highway. I had to use blinkers to see line. There was very noticeable condensation/moisture in both headlights.
Low beam lighting is very very poor, like not having any lighting at all. Very dangerous ! Have changed bulbs but no luck. Dealer tested and advised they are normal, no way. Would like to see them drive it at night. I like the vehicle but feel I'm forced to trade-in, just to dangerous because I often have to drive at night. New vehicle will not be a cadillac !
You cannot see to drive at night with the low beams on. They are very very dim and are an extreme safety hazard.
Purchased 2012 cadillac srx on september 26th 2017. Cannot see at night because of extremely dim headlights. Sewell village cadillac in dallas tx, sales and finance managers admit that they have heard several complaints regarding the dim lights and safety concerns. I am requesting that this safety issue is investigated because the dealer wants the vehicle owner to pay for replacement headlights, stating that reflective finish inside the housing does fade and stop projecting the light as originally designed. When driving at night I can barely see maybe 30 feet in front of the vehicle. When passing oncoming lights from vehicles 1 or 2 lanes over, my lights are washed out as pitch dark(blinded). I feel very unsafe but the car dealership has not agreed to make this purchase a safe reliable vehicle. I believe this really a manufacturer material defect. You can reach me at [xxx] if there are any other questions [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Tl* the contact owns a 2012 cadillac srx. While reversing at 3 MPH in the rain, the contact noticed that the backup camera display failed and the tail lights flickered and blinked independently. The vehicle was not taken to a dealer or mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in any recalls or campaigns. The approximate failure mileage was 50,000.
After driving my car without any issues for 3 years, the low beams became increasingly dim. I had replaced them numerous times, taken it to numerous cadillac garages/ dealers, replaced the battery etc, with no solution. I researched that the 2010 model srxs were recalled due to headlights. I am still currently having issues with cadillac telling me "this is normal for an srx"
Both front head lights have water and condensation behind the lens which causes the light bulb to burn out. This is very dangerous if you are driving in rain or snow. It's a big safety issue.
Tl* the contact owns a 2012 cadillac srx. While driving various speeds at night, it became very difficult to see with the low beam headlights. The vehicle was taken to a dealer for a state safety inspection. The dealer stated that the headlights were functioning normally. The manufacturer was made aware of the failure and advised the contact to go back to the original dealer. The dealer did not inspect the vehicle, but stated that the contact would have to pay to repair the entire headlight system. The approximate failure mileage was 70,000. ..updated 06/14/17 *bf
Moisture buildup in front headlights caused bulbs to short out and now not working on low beam. This is a major safety issue and from what I have seen happen quite often on this part of the cadillac srx. Went to dealership to have it replaced and since out of warranty it was going to be ~ $2k. Ridiculous!
Vehicle has extremely poor low beam headlights despite replacing with new bulbs. The car is impossible to drive at night time.
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