The contact owns a 2014 Cadillac SRX. The vehicle had previously been serviced at the dealer under the federal safety agency Campaign Number: 21V473000 (Suspension) however, there was an abnormal sound coming from the vehicle after the recall repair was performed. The vehicle was taken back to the dealer and diagnosed with strut failure. The vehicle was then taken to an independent mechanic who diagnosed that the front sway bar was loose. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
2014 Cadillac SRX suspension problems
19 complaints (5% of all complaints for this car). Typical mileage when it fails: 73,360. 4 crashes reported.
- owner complaints
- 19
- of this car's complaints
- 5%
- typical mileage
- 73,360
- crashes
- 4
- recalls
- 2
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Cadillac SRX suspension problems in other years
Related recalls
Suspension: rear
- What is wrong
- General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
- Risk
- A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1‑800‑333‑4223. GM's number for this recall is N212340980.
Recall number 21V473000 · Recall details
Suspension: rear
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
- Risk
- Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1‑800‑458‑8006 or Saab customer service at 1‑800‑955‑9007. GM's number for this recall is 14457.
Recall number 14V571000 · Recall details
Related investigations
Rear Toe Link Adjuster Separation
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V‑571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V‑571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V‑571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V‑571. The remedy for recall 14V‑571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V‑571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V‑473) includes vehicles that were remedied under 14V‑571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. the federal safety agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
PE20019
What 2014 Cadillac SRX owners say
Most recent owner complaints, unedited.
The contact owns a 2014 Cadillac SRX. The contact stated that the vehicle was taken to the local dealer to be repaired under the federal safety agency Campaign Number: 21V473000 (Suspension). The vehicle was repaired but after retrieving the vehicle it was discovered that the ABS, Stabilitrak and traction control warning lights were all illuminated. The cause of the failure was not determined. The service center refused to repair the additional issues. The manufacturer was notified of the issue but no assistance was offered. The failure mileage was 127,249.
The contact owns a 2014 Cadillac SRX. The contact stated while operating the vehicle, the traction control and stability control warning lights illuminated. The vehicle was later serviced under the federal safety agency Campaign Number: 21V473000 (Suspension) however, the failure recurred. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure. The approximate failure mileage was 98,000.
The contact owns a 2014 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at various speeds, the vehicle made a loud squealing noise even after having an alignment performed. The approximate failure mileage was 65,000. VIN tool confirms parts are not available.
2014 cadillac srx. Consumer writes in regards to rear suspension toe link safety recall. The consumer stated the safety recall repair was completed, but the vehicle continued to exhibit the failure.
The contact owns a 2014 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the "Service rear axle" warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a faulty sensor. The sensor was replaced however, the failure recurred. Reno Buick GMC Cadillac (900 Kietzke Ln. Reno, NV 89502) was made aware of the issue but informed the contact that the part was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
The contact owns a 2014 Cadillac SRX. The contact stated that the service traction control message was displayed. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed not to drive the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 37,600. VIN tool confirms parts not available.
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds and making turns the wheels were pulling and not feeling normal. There were no warning lights illuminated. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered a loaner vehicle or a credit towards another vehicle. The failure mileage was approximately 65,000. The VIN was incomplete.
The contact owns a 2014 Cadillac SRX. The contact stated that service rear axle message was displayed. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not yet available. The contact called Whiteside, Chevrolet, Buick, GMC (50714 National Rd E, St Clairsville, OH 43950, (740) 695-0211) who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 38,000. VIN tool confirms parts not available.
The contact owns a 2014 Cadillac SRX. The contact received a recall notification for the federal safety agency Campaign number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Questions about the 2014 Cadillac SRX suspension
Does the 2014 Cadillac SRX have suspension problems?
Owners have filed 19 complaints about the suspension of the 2014 Cadillac SRX, 5% of all its complaints.
At what mileage do 2014 Cadillac SRX suspension problems start?
The typical (median) mileage in owner complaints is 73,360 miles.
Was there a recall on the 2014 Cadillac SRX suspension?
Yes, 2 recalls: 21V473000, 14V571000. Check your VIN to see if your car still needs the free repair.
What year does the Cadillac SRX have bad suspension?
The Cadillac SRX model years with the most suspension complaints are 2011 (63 complaints), 2010 (47 complaints) and 2012 (42 complaints).
Other 2014 Cadillac SRX problems
Lights 266Electrical 39Visibility 27Transmission 21Brakes 12Acceleration 7Engine 6Body 5Seats 5Steering 5Airbags 4Wheels 4Driver assistance 2Locks 1Seat belts 1
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