UNACCEPTABLE SAFETY HAZARD: General Motors & Cadillac Need to Take Responsibility I am writing this to urge Cadillac and General Motors to address a critical safety issue before someone gets seriously hurt or dies. While driving my 2020 Cadillac XT6 over an overpass in XXX, the vehicle suffered a complete electrical breakdown. Every dash light flared up, and I instantly lost total control—NO steering assist, NO acceleration. Being stranded in a moving vehicle without control on an elevated roadway was terrifying. This car has under 50,000 miles. It is currently on its 6th service visit at Stevens Creek Cadillac and has been sitting in their shop for 3 full weeks with zero answers or progress. I trusted Cadillac again even after my 2006 SRX had to be donated under 150k miles following 2 transmission replacements and endless issues. But experiencing a sudden, total power failure at highway speeds crosses every line. I am fearful to take this vehicle back. I do not feel safe put back behind the wheel. GM and Cadillac really should not sell these vehicles until their electrical issue is safe. I opened a case with GM and they said that the buy back was denied which is insane to me. this vehicle doesn't even have 50,000 miles on it. I hope someone will help my husband and I. thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The worst 2020 Cadillac XT6 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical12
- Driver assistance10
- Transmission9
- Engine5
- Visibility3
- Body2
- Fuel system2
- Lights2
- Steering2
- Airbags1
- Locks1
- Tires1
Specific symptoms reported on the 2020 Cadillac XT6
Recalls 4
Back over prevention: sensing system: camera
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
- Risk
- An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy
- Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1‑800‑458‑8006 or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is N222378380.
Recall number 22V709000 · Recall details
Power train: automatic transmission
- What is wrong
- General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
- Risk
- Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
- Remedy
- GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1‑888‑988‑7267, Buick Customer service at 1‑866‑608‑8080, Chevrolet customer service at 1‑800‑222‑1020 or Cadillac customer service at 1‑800‑458‑8006. GM's number for this recall is N202313440.
Recall number 20V668000 · Recall details
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
- Risk
- Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1‑888‑988‑7267, Buick Customer service at 1‑866‑608‑8080, Chevrolet customer service at 1‑800‑222‑1020 or Cadillac customer service at 1‑800‑458‑8006. GM's number for this recall is N202314760.
Recall number 20V639000 · Recall details
Air bags: side/window: curtain: inflator
- What is wrong
- General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
- Risk
- If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
- Remedy
- GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1‑800‑630‑2438, Cadillac customer service at 1‑800‑333‑4223, or Buick customer service at 1‑800‑521‑7300. GM's number for this recall is N202305380.
Recall number 20V446000 · Recall details
See all 4 recalls for the 2020 Cadillac XT6
Defect investigations
Rear-View Camera Failure
On July 22, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22-006) to assess alleged failures of the rear-view camera (RVC) in Model Year (MY) 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The complaints report that the screen for the RVC is black, sometimes with a red triangle and a circle with a line through it. To date, ODI has received a total of 18 complaints and several EWR Field Reports with allegations of the RVC image failing to display when the vehicle is in reverse. The reports have been received over the past 28 months with most occurring with low vehicle mileage.During the investigation, ODI learned incorrect crimping specifications were utilized in the production of the coaxial cable connector. Improper crimping leads to loss of connection between the RVC and dashboard screen that results in failure of the RVC image to display. Failure or malfunction of the RVC image to display results in reduced visibility of the area behind the vehicle. This limited view may lead to an increased risk of incidents resulting in injury and/or property damage while the vehicle is in reverse.The improperly crimped connectors were only present on subject vehicles equipped with the optional RVC surround vision feature (UV2). Vehicles not equipped with the optional RVC surround vision feature were not affected by this failure. On September 28, 2022, General Motors (GM) filed a defect information report (the federal safety agency number 22V‑709) recalling certain MY2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional RVC surround vision feature (UV2). GM will replace the coaxial cables with properly crimped connectors.In view of the recall action being taken by GM, ODI is closing this preliminary evaluation. the federal safety agency reserves the right to take additional action if warranted by future circumstances. The ODI complaints cited above can be viewed at The ODI identification numbers for the complaints cited above can be found below: 11343838, 11390254, 11406709, 11415261, 11415501, 11425365, 11429267, 11431846, 11446363, 11463278, 11463901, 11471702, 11475437, 11476809, 11477176, 11481806, 11484360, and 11484360.
PE22006
Technical service bulletins for the 2020 Cadillac XT6 858
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- This service bulletin provides information about GM Accessories
- This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- Unknown or other
- PI to help diagnose A/C concern
- Unknown or other
- Unknown or other
- Unknown or other
- Unknown or other
- Unknown or other
- This PI advised dealer technicians of possible causes of diesel fuel contamination in gasoline powered...
2020 Cadillac XT6 crash test ratings
Government 5-star crash tests. Higher is safer. Each row is a body style and drivetrain that was tested.
| Version | Overall | Frontal | Side | Rollover |
|---|---|---|---|---|
| Cadillac XT6 SUV AWD | 5 | 5 | 5 | 4 |
| Cadillac XT6 SUV FWD | 5 | 5 | 5 | 4 |
2020 Cadillac XT6 fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 3.6L 6‑cyl | FWD | 18 | 25 | 20 |
| 3.6L 6‑cyl | AWD | 17 | 24 | 20 |
What 2020 Cadillac XT6 owners say
Most recent owner complaints, unedited.
The contact owns a 2020 Cadillac XT6. The contact stated that while accelerating from a complete stop and driving below 30 MPH, the vehicle shuddered, hesitated, and jerked. The vehicle was taken to the dealer, where it was diagnosed with burned transmission fluid and excessive metal shavings inside the fluid. The dealer determined that the transmission needed to be replaced. The vehicle was scheduled to be repaired. The contact associated the failure with the federal safety agency Campaign Number: 20V668000 (Power Train). The manufacturer was notified of the failure by phone and offered to cover 50 percent of the cost of the repair. The failure mileage was 16,000.
The contact owns a 2020 Cadillac XT6. The contact stated that while reversing at an undisclosed speed, the rear-view camera screen was intermittently dark and inoperable. The camera malfunction warning light was illuminated. The vehicle was taken back to the residence. The failure mileage was approximately 41,000.
Vehicle stalled while driving on a busy road creating a very dangerous situation. Could not put it in neutral to push it out of the road; it was partially in the road for over an hour. Had to have it towed to replace the fuel pump and fuel pump control unit. Found two recalls after the incident and was told by Cadillac that my VIN was excluded. 1. Fuel Pump Assembly Recall (N202314760 / the federal safety agency Campaign 20V639) Fuel Pump Power Control Module Recall (N252516900) Out of pocket expense was $1173.97
at 60,740 miles, "Steering Assist is Reduced Drive with Care" message appeared. Under warranty, but dealership booked for 2 months. Error went away. After powertrain warranty expires (70,000 miles), message constantly appears, and coolant thermostat display is BLANK. Results in excess fan usage (lowering fuel consumption), reduced steering assist, aggravation, check engine light. This issue has developed while under warranty, for a practically new car. Unacceptable. An extended warranty should be in effect for model 2020 as well.
Transmission jerking and has become unsafe to drive. Will have to go back to the dealership for this issue. This will be the third time 4 same issue.
Vehicle has a known condition with many same year make and model that could cause the engine coolant thermostat to open at a lower temperature than intended. This condition has occurred. As a result the Malfunction Indicator Lamp (Check Engine Light) illuminates and a diagnostic trouble code is set and “steering assistance reduced” appear. The engine cooling fans also run after the engine is switched off. A recent bulletin has been posted to the 2021 Cadillac XT6 but is present in our 2020 as well. Upon calling the dealer our VIN was not on said recall/bulletin.
While driving approximately 15 MPH I noticed a scraping sound and shimmy in the back. I took the car to Capital Cadillac for diagnostic. They found that the tires were separated. I bought the car brand new in 2020 and it has about 21k miles on it. 265/45 R 21 104 V
The Radiator is not functioning, confirmed by a mechanic at a dealership. An engine light did appear to notify me of the problem, however the car has been kept in great condition without accident or cause for the radiator to stop functioning in such a young vehicle.
Way back rear window leaks in car wash or heavy rain.
Compare the 2020 Cadillac XT6
Other model years
Questions about the 2020 Cadillac XT6
Is the 2020 Cadillac XT6 reliable?
Owners have filed 39 complaints about the 2020 Cadillac XT6, 1.9 times a typical XT6 model year.
What is the 2020 Cadillac XT6 year score?
The 2020 Cadillac XT6 scores 51 out of 100 (below average). The score compares it with the other model years of the Cadillac XT6: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2020 Cadillac XT6?
Electrical system, with 12 complaints, typically around 2,046 miles. Next is driver assistance (10).
How many recalls does the 2020 Cadillac XT6 have?
4 recalls, covering back over prevention, power train and fuel system, gasoline.
Is the 2020 Cadillac XT6 safe in a crash?
In government crash tests the 2020 Cadillac XT6 scored 5 out of 5 stars overall, depending on body style and drivetrain (2 versions tested).
What gas mileage does the 2020 Cadillac XT6 get?
Official estimates for the 2020 Cadillac XT6 range from 20 mpg combined. The most efficient version (3.6L 6-cyl, FWD) gets 18 city and 25 highway.
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