2020 Cadillac XT6: backup camera failure

8 of the 40 complaints about the 2020 Cadillac XT6 describe backup camera failure.

owner complaints: 8
of this car's complaints: 20%
recalls: 0

Is there a fix? 131 service bulletins cover this area of the car. See below

Backup camera failure by model year

2025
2
2024
2
2023
3
2021
1
2020
8

What owners say

Filed Sep 27, 2022 · Driver assistance · OH

Rear backup camera has failed 12 times since car purchase eight weeks ago. Black screen on info center with red circle with slash across the middle over a camera. The failure is intermittent and seems to fail when it is cool outside in the morning.

Filed Aug 29, 2022 · Driver assistance · 16,572 miles · MO

The contact owns a 2020 Cadillac XT6. The contact stated when she placed her vehicle in reverse(R), the rearview camera screen went blank with a line was on the display screen. The vehicle was taken to the dealer and the rearview camera was replaced; however, the failure persisted. The manufacturer was not contacted. The failure mileage was 16,572.

Filed Jul 31, 2022 · Driver assistance · IN

When SUV is put into reverse camera only works 50% of the time. Other times screen is black with a red triangle.

Filed Jun 30, 2022 · Driver assistance, Electrical · MI

The back up camera is intermittently non functional when placed in reverse gear. A red triangle and red camera icon appear on the screen with a circle and slash through it. GM has posted a Bulletin #PIC6420 that offers a solution stating that it is likely a connection concern and recommends replacing a coax cable which can be ordered through the WPC. There have been multiple complaints about this serious problem on the Cadillac Owners Forum. I make deliveries to senior citizens homes (Meals on Wheels) with this car and need my backup camera to work. I no longer feel safe driving this car. I have contacted my dealership (Lafontaine Cadillac in Highland, Mi) and they will not accommodate a service appointment and supply a loaner car until July 22, 2022.

Filed May 3, 2022 · CA

Rear view camera malfunction. In reverse, camera will not turn on.

Filed Jan 5, 2022 · Driver assistance · CA

Backup Camera issues. I have had my 2020 XT6 Cadillac in for service three times. They have not been able to fix the issue. This is an intermittent issue at times and other times it stays off for a long period of time. I have a black screen with a camera with a red circle and slash showing along with a triangle with an exclamation mark in the center of the triangle. These vehicles have multiple blind spots and with a camera not working and the blindspot warning not working it makes this vehicle very unsafe for use. I've been told they can not do anything until I take a picture of the black screen. I am taking possession of the vehicle again and I can send you the repair tickets at a later time.

Filed Sep 6, 2021 · Visibility · NV

When in reverse, the backup camera occasionally goes black and does not give an image. Reversing this large SUV without a backup camera is difficult and hazardous.

Filed May 5, 2021 · 5,500 miles · OK

The backup camera randomly works and randomly does not work. It seems that this would be a safety hazard. We have had it in the shop several times since we purchased the car in december and keep getting the run around as to the problem. Last time they replaced the camera and said it was now working. Worked great for 2 days and now back to not working .