In 2019, GM released service bulletin 18-NA-358 that confirms the company's knowledge of of defective parts in transmissions. I have a 2017 Cadillac XTS experiencing these symptoms and GM should be responsible for parts failing due to metal shavings. This needs to be a recall. The transmissions are not getting gas, shuddering, and stalling when accelerating. This shuddering has almost caused me to be in many accidents. The vehicle owner should not be responsible for replacing expensive parts and entire transmissions due to metal shavings stalling transmissions.
The worst 2017 Cadillac XTS problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Electrical10
- Suspension3
- Driver assistance2
- Steering2
- Transmission2
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical10
- Suspension3
- Driver assistance2
- Steering2
- Transmission2
- Acceleration1
- Body1
- Brakes1
- Fuel system1
- Lights1
- Visibility1
Recalls
No recalls on record for this model year.
Defect investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
EA21002
Technical service bulletins for the 2017 Cadillac XTS 1,104
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- This service bulletin provides information about GM Accessories
- This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- PI to help diagnose A/C concern
- This preliminary information communicates information about how to determine if a wheel and tires size...
- This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a...
- This Preliminary Information communication provides information to the technician about vehicles that have...
- New Vehicle Monitoring Programs Section in IVH
- This Preliminary Information communication provides information to the technician about vehicles that have...
- This PI communicates a procedure to clean oil leaking from the rain sensor.
2017 Cadillac XTS crash test ratings
Government 5-star crash tests. Higher is safer. Each row is a body style and drivetrain that was tested.
| Version | Overall | Frontal | Side | Rollover |
|---|---|---|---|---|
| Cadillac XTS 4 DR AWD | 5 | 5 | 5 | 4 |
| Cadillac XTS 4 DR FWD | 5 | 5 | 5 | 4 |
2017 Cadillac XTS fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 3.6L 6‑cyl | FWD | 15-18 | 21-28 | 17-22 |
| 3.6L 6‑cyl | AWD | 16-17 | 23-26 | 18-20 |
What 2017 Cadillac XTS owners say
Most recent owner complaints, unedited.
The contact owns a 2017 Cadillac XTS. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal became stuck, and the vehicle accelerated excessively. The contact stated that the failure had occurred several times. The contact stated that the failure occurred once while the contact was driving in a shopping store parking lot and the vehicle crashed into five staged shopping carts. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The vehicle was inspected by an inspector sent by the manufacturer; however, the failure could not be duplicated. The failure mileage was approximately 125,000. The VIN was unavailable.
Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel, it would have taken down a 500 foot drop and we wouldn't be here today. This last episode is the first time their OBD was able to read anything. It read "no communication to steering, no communication to brakes, radio, dash display" and other no communications. This car is unsafe to drive and should be recalled or taken off the road. It has been to 2 dealerships and so far have not identified anything that gives me faith in the reliability in the vehicle.
Rear suspension not holding air. Rear suspension went flat while driving in highway. Had to pull over due to sudden rough ride
The major component of this car is the cue screen. The cue screen is connected to the ability to defrost and cooling/heating system in the vehicle. Currently, the cue screen is frozen and the operations of varies systems are at a halt. This is a safety issues. Currently due to leather seats unable to cool in extreme heat and have had some minor burns also, the cooling sysyem is not working due to the freezing of the cue screen, there are many complaints of this matter since 2013. There should be a recall on this issue for safety.
With no warning and only 45000 miles on car rear air suspension motor failed on expressway! I quickly noticed my steering anti red seemed out of control! I quickly pulled over not knowing what was wrong. My husband came to meet me and immediately asked what was in my trunk! I told him nothing he said my back tires were 1/4 inch from hitting wheel well. The rear end was so low if I did not pull over and hit a bump or rock my tire would of hit top of body of car! I would of lost control of car! Thank god I pulled over when I did it could of killed me or someone else in road! I contacted GM within hrs of it happening! As I looked it up on line it said some of my make and model were recalled and safety admin was looking into it! Went back and forth with Gm and dealer and 2 1/2 weeks later still pursuing GM! There is now a claim in for full reimbursement and still have not heard back! My car was out of warranty but this is a huge safety issue! I could of been killed in that car! It will kill someone’s if they do not address this! Lots of calls on my end where it seemed like they were concerned and eager to help! Turned out to be lots of waiting for non returned calls and them not doing anything at this point! Last call was Friday last week when they put in for full reimbursement and a promise to call me by Tuesday! No call so I called today where again I was promised to hear back by end of today! I will attach service receipt! The rear end was so low that tow truck damaged bottom of my bumper! Somebody again is going to be injured or killed from this! Hopefully they don’t deny my reimbursement from this complaint and dealer west Herr Chevy of Rochester wanted nothing to do with any help GM was going to do not sure if that is why I was getting run around from GM! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The CUE system freezes up and is unusable. It is intermittant.
$70k for a vehicle and the screen spidered. Cadillac says not under recall. Not usable.
The cue system on my Cadillac cracked and it’s affecting my screen. No music no navigation. No air nothing and an annoying beep every 60 seconds.
Tl* the contact owns a 2017 cadillac xts. The contact stated that while operating the vehicle the human machine interface module malfunctioned causing the back up camera not to display while the vehicle was in reverse. The vehicle was taken to the local dealer findlay cadillac located at 993 auto show dr, henderson, nv 89014 who diagnosed that the human machine interface module was faulty and needed to be replaced. The module was replaced and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 70,000.*dt consumer stated same failure happened in 2013 cadillac xts.
Compare the 2017 Cadillac XTS
Other model years
Questions about the 2017 Cadillac XTS
Is the 2017 Cadillac XTS reliable?
Owners have filed 24 complaints about the 2017 Cadillac XTS, close to a typical XTS model year.
What is the 2017 Cadillac XTS year score?
The 2017 Cadillac XTS scores 71 out of 100 (average). The score compares it with the other model years of the Cadillac XTS: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2017 Cadillac XTS?
Electrical system, with 10 complaints, typically around 53,000 miles. Next is suspension (3).
How many recalls does the 2017 Cadillac XTS have?
No recalls on record.
Is the 2017 Cadillac XTS safe in a crash?
In government crash tests the 2017 Cadillac XTS scored 5 out of 5 stars overall, depending on body style and drivetrain (2 versions tested).
What year does the Cadillac XTS have the most electrical problems?
The Cadillac XTS model years with the most electrical complaints are 2013 (41 complaints), 2014 (16 complaints) and 2017 (10 complaints).
What gas mileage does the 2017 Cadillac XTS get?
Official estimates for the 2017 Cadillac XTS range from 17 to 22 mpg combined. The most efficient version (3.6L 6-cyl, FWD) gets 15-18 city and 21-28 highway.
VIN decoder
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