I am reporting a recurring safety defect with our 2019 Chevrolet Bolt (~80,000 miles). On multiple occasions the left front wheel has overheated severely while driving, accompanied by a rapid, severe side-to-side steering wheel wobble and a burning smell. On XXX after ~35 miles of driving (10+ miles at 50-63 mph), the steering wheel began shaking. We had to pull over and drive slowly along the shoulder, stopping twice to let the wheel cool. The left front wheel measured 627.9°F, while other wheels were under 200°F. On XXX, only three days after replacing the front brake pads and rotors, the left front wheel again overheated to 355°F (other wheels 116-139°F), with a burning smell. The problem is intermittent and has not been reproduced during dealership inspections. The vehicle was inspected by Bennett Chevrolet ([XXX]) and RK Chevrolet ([XXX]) multiple times; each time no cause was found and no repair made, aside from new tires and, most recently, replaced front brake pads/rotors, which did not resolve the issue. We believe this may involve the left front brake/caliper system or another component causing intermittent excessive heat and resistance at the wheel. We are concerned about loss of steering control and fire risk. We are elderly ([XXX] and [XXX]) and one of us is an above-knee amputee, making a roadside breakdown especially dangerous. We have photos/videos of the incidents, temperature documentation, and the old brake pads/rotors retained for inspection. GM EV Concierge case #XXX is open but unresolved. We are requesting this be investigated as a potential safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2019 Chevrolet Bolt EV: fire, smoke or burning smell
25 of the 179 complaints about the 2019 Chevrolet Bolt EV describe fire, smoke or burning smell.
- owner complaints
- 25
- of this car's complaints
- 14%
- typical mileage
- 18,000
- recalls
- 2
Fire, smoke or burning smell by model year
What owners say
The car's AC, which cools the battery stopped working. The vehicle says to be serviced immidiately but Chevrolet has not found a local dealer or mechanic in Puerto Rico (where my car is currently situated) that can service it. I am afraid the car will light on fire because the car already has a battery recall, which they have yet to resolve as well.
The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of the federal safety agency Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned that the vehicle may catch on fire in his senior townhome community. The dealer was made aware of the recall but informed the contact that they were not aware when parts would be available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I am an owner of 2019 chevy bolt. I had this car since the day 1, baught it brand new from the dealership, and not only when I purchased it the dealer had no proper information abut it, I have tried contacting the gm customer care regarding the first, second and third recall. I have asked the gm regarding the recall, if the recall that the dealer will try to fix will not solve the issue, will I still be in the risk of having my car catch on fire? Can the gm guarantee me that after having all of my recalls done prior to the final one that just came in that they had fixed the issue and that my vehicle is safe now considering I have a child. The response was: " we cannot guarantee that to you, because we can only try and see if this will solve the issue." so the issue is not solved, my vehicle is a danger not only to me but to my neighbors and to my family. Foremore, gm does not want to buy back the vehicle even though they know it is their mistake and it is their defect.
Vehicle was driving in DRIVE mode, and began to surge as if it was regenerating hard (Felt as if downshifted quickly in a manual), which was odd since it was in DRIVE not LOW. Pulled over and placed the car in PARK. Car began to smoke (First noticed from the front underbody). Exited the vehicle and got far away. Called 911 and gave the dispatcher the information. The car lit on fire. Called 911 let them know the fire had begun. Car fully burned by the time the fire department was able to put out the fire. -What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown, and it will be available for inspection if requested. -How was your safety or the safety of others put at risk? The fire could have easily killed someone and having to stand on the shoulder of a multilane highway next to a blaze was dangerous. -Has the problem been reproduced or confirmed by a dealer or independent service center? There is no vehicle left after the fire (Total loss confirmed by insurance) -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Insurance Co. has. GM will be -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights appeared at any time
We own a 2019 Chevy Bolt affected by the July 23 recall. There have been 9 2019 Bolts that have caught fire. The 2019 Bolts with batteries made in Korea are significantly impacted. We find the level of risk associated with continuing to use the vehicle to be unacceptable. Fire departments need special training to put out EV battery fires. We have no idea if our small local fire department has this kind of training. The new guidelines are difficult and probably inadequate. Parking in the driveway leaves the car still too close to our house. The fires in other cars have occurred 3-6 hours after charging. Could the car catch fire after being driven in that 6 hour window after charging? Could it catch fire while parked near other cars? What if a child was waiting for a parent in that car? With charging to only 90% and not letting the battery drop below 30%, we are left with far less safely usable range than what we paid for when we bought this expensive vehicle. Too many times this week we have watched the range drop with a level of fear that is just not OK. GM already tried to use software to detect defects, and they admit that it failed. They won’t say how things will be different this time. They also won’t say how the replaced cells will work effectively with the older cells. So even after the remedy is applied, can we trust the integrity of the battery pack? GM has given no timeline for this remedy. We have been told loaners or rental vehicles will be offered by GM, we don’t have it in writing and the dealership we are working with seems unaware of this policy and/or unwilling to part with any of its loaners. And we’ve been told that GM will not reimburse until the loaner or rental period ends, leaving owners to front the cost. What about the owners who can’t do that? GM must replace all battery backs, provide vehicle replacements, or buy back the cars from affected owners.
The contact owned a 2019 Chevrolet Bolt EV. The contact stated that the vehicle was parked in the garage on the charger when the contact heard the vehicle's horn. The contact entered the garage and saw white smoke coming from underneath the rear of the vehicle. The contact was able to unplug the vehicle. The contact’s son called 911. The contact stated that when the fire department arrived at his home the passenger rear on fire. The fire department extinguished the fire. A fire department report was filed. The contact was treated for smoke inhalation. Additionally, while the contact’s wife was attempting to exit the residence, she broke three toes and was taken to urgent care the following day. The fire department inspected the vehicle but was unsure if the fire was due to the battery. The insurance company had the vehicle towed from the residence and deemed the vehicle a total loss. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000.
My vehicle is under it's second recall for a potential battery fire. This has not happened as of yet but I am submitting this to support action by the federal safety agency to improve the fire safety of BEVs It seems to me that these vehicles should be constructed so that they are more resistant to causing a major fire without any obvious indication that there is a problem prior to the fire. I believe that the problem is being minimized due to a rather low percentage of vehicles catching on fire so far. In addition, GM's latest instructions for customers places an undue burden on them to provide their own remedy. GM's instructions have requested customers to take actions they likely do not have the expertise to accomplish. For example, admonishments to park out side do not provide instruction as to what this means. I can park my vehicle outside but then it is adjacent to other vehicles and is still somewhat close to my house. This still seems rather dangerous.
Safety put at risk due to recall where car could suddenly burst into flames. Remedy timeline tbd by Chevy putting myself and family in undue stress.
I have a 2019 Chevy Bolt EV, with a potential for the High Voltage Battery to catch on fire. There was a first recall back in Nov. 2020, Manufacture states that there was a final fix for the High Voltage Battery. I took the vehicle in for the final fix. Recently there was a 2019 Chevy Bolt that caught on fire with the final fix for the recall. Now there’s a second recall for the same issues, now I can NOT park my car inside the garage and not charge it at night, because of a potential for the vehicle to change on fire. I have 2 boys that lives about the garage and I live in a Townhouse. This recall is a safety problems for everyone, it poses a safety risk while the vehicle is charging. The vehicle is a safety hazards to the public and building structures.
Chevrolet has been unable to fix a severe battery fire issue in a timely manner, which effectively turns the Bolt EV a ticking time bomb that can potentially burn down my house, with my family's dead bodies in it. After multiple Bolt EV battery fires, GM acknowledged the issue first in Nov 2020, it took GM roughly half a year to come up with a software solution to "monitor" the batteries; during that half a year time period, we were told to limit our charge and park outside, without no assurance that the car wouldn't catch file when charging inside our garage. After receiving the "final" software remedy, two other Bolt EVs have caught fire, GM started another recall, with no solution and no timeline, and no assurance or credibility that they can provide a proper fix, my Bolt EV is turning into a ticking time bomb again. While charging outside of sleep hours lowers the chance of dying from fire, the risk of burning down our house is equal. We need GM to buy back the Bolt EVs while they figure out and apply a proper solution, instead of risking consumer's lives and properties to wait for the fix.
I have a 2019 Chevrolet Bolt with a US made battery. It is not part of the recall for battery fires. the federal safety agency, Chevrolet, and LG all say that the problem with the fires is "2 rare manufacturing defects" and not an issue with the battery design or the manufacturing process. It has a 60kwh battery just like the Korean made batteries that have caught fire. It is produced at an LG factory following their industrial design, and presumably the manufacturing process is the same as at the Korean factory - since it was a defect that caused the problem, and not a manufacturing problem. However, LG has had to recall batteries made for other brands of autos. LG has had to recall home storage batteries. Looking at all the different batteries that LG has had to recall, how can I trust the federal safety agency when they restate that the problem is a rare manufacturing defect that was identified by Chevrolet and LG? Can I believe something that was identified by a manufacturer who has had to recall multiple batteries for multiple cars and stationary situations? I would like you to investigate the manufacturing process that LG uses, and be sure the non-recalled batteries are truly safe, especially for the 2019 Chevrolet Bolts that have the exact same battery as the ones that caught fire. Thank you. Anne Mellinger-Birdsong 934 Artwood Rd NE Atlanta, GA 30307
Service bulletins that may apply
- This service bulletin provides information on the proper Reflective High Temperature Heat and/or...
- The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential...
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
- This service bulletin provides Hybrid/EV Charging Issue Information and Data Collection Worksheet.
- This service bulletin provides information to the customer about the rear camera guidelines not being...
- This warranty administration bulletin provides policy information on the requirements for 12V battery...
- This service bulletin provides dealers with Warranty Administration information on North American Charging...
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under the federal safety agency recall number 20V‑701. The high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Activate either the Hill Top Reserve (2017 and 2018 models) or Target Charge Level (2019 models) feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Defective battery modules will be replaced by GM, free of charge. Interim notification letters notifying owners of the safety risk were mailed on August 13, 2021. Owner notification letters were mailed on August 13, 2021. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's number for this recall is N212343880.
Recall number 21V560000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- This recall has been superseded by recall number 21V‑560. Vehicles previously repaired under 20V‑701 will still need to have the new remedy under recall 21V‑560. GM will notify owners, and as an interim repair, beginning on November 17, 2020, dealers will reprogram the hybrid propulsion control module 2 (HPCM2) to limit the full charge to 90%, free of charge. Owners are advised to activate either the Hill Top Reserve (2017 and 2018 models) or Target Charge Level (2019 models) feature in their vehicle to limit the charge level to 90%, or park outside, until the software update is completed. Owners were notified of the interim repair beginning November 17, 2020. The second notice was mailed on May 11, 2021. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's number for this recall is N202311730.
Recall number 20V701000 · Recall details
Questions about the 2019 Chevrolet Bolt EV fire or smoke
Is fire, smoke or burning smell a common problem on the 2019 Chevrolet Bolt EV?
25 of 179 owner complaints about the 2019 Chevrolet Bolt EV (14%) mention fire, smoke or burning smell. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2019 Chevrolet Bolt EV?
There are 2 recalls and 120 service bulletins for the same area of the car. Check them below with your VIN.
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