My chevrolet dealer informed me that my 2011 chevy cruze has a leak in the transmission oil cooler lines. Is there or will there be a recall for this problem. I noticed (the federal safety agency campaign number:14v152000) the chevy silverado, suburban, sierra, tahoe, and yukon had a recall for transmission cooler line issues. Please let me know if/when chevrolet will reimburse for the replacement and repair for this health and safety issue(potential vehicle fire). Thank you for your attention regarding this matter.
2011 Chevrolet Cruze engine complaints
Page 7 of 11: complaints 161 to 190 of 295, newest first, as owners wrote them.
About a month and a half ago I had taken my cruze in for service where I was purchased my 2011 chevy cruze. I had a recall on a coolant leak at the pump. I had taken it in for service and oil change. The lady I had communicated with about the problem I was having about a burnt smell when I turned on my heat. She informed me that there was no problems or leak. One day when I was driving home from work I started chocking and my eyes where burning from an intense burning smell. When I arrived at home I popped my hood and noticed there was absolutely no coolant in my overflow tank. I then contacted the dealership and told them what I was experiencing with my cruze. They took action and had my car towed to the dealership where they replaced the pump and coolant lines where there was a leak free of charge. (she no ionger works for the dealership) I do not know how long I was driving my cruze without any coolant. I still have a continuous smell of something burning and have to take it in for service again. I also experience a shack when the car is at an idol. Im being to question my purchase of my chevy cruze. Hopefully when I take it in for service they are able to pin point the problems and that the last visit I need to make to the dealership.
Tl*the contact owns a 2011 chevrolet cruze. The contact stated that while driving at 70 MPH, the vehicle stalled. The contact also stated that the lost power, the electronic stability control, and the service traction control warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the throttle body control needed to be repaired. The vehicle was not repaired. The failure mileage was 80,000. Updated 04/10/15*lj the consumer stated the dealer advised the throttle body needed to be replaced. The manufacturer was contacted but did not offer any assistance. Updated 11/5/2015
Cooling system appears to be leaking and fumes of antifreeze are blowing through HVAC system causing some occupants to become nauseous. Dealer attempted to fix but there appears to be an issue with the design of the system. System also leaked on the hot engine causing "steam" to show from under the hood, we thought it was a fire but when the hood was opened it was steam from the antifreeze boiling on the engine.
I was driving my car on the way to work one day and out of no where going down my hill my traction control light and check engine lights came on and my dash board said "engine power reduced". It wouldn't let me accelerate so I stopped and shut off the car. I started it 5 minutes later and it ran normal but the check engine light was still on. On the way home from work it did it 2 more times. Its extremely dangerous to drive because when all those lights come on your car goes from 60mph to 10mph in 5 seconds. If youre driving and someone is directly behind you theyre going to crash into you. After a day or two I made an appt. To get it looked at and I kept driving it because I need to get to work. Now the car not only says "engine power reduced" but it also says " service traction control" but thats not even whats wrong with the car. Its the throttle body. Now chevrolet is expecting me to pay 500 to fix it and I dont have that, they wont rent me a rental car and I have no other way to work. I pay for insurance for the car through them but apparently anything thats wrong with my car isnt covered by any of the insurance that I bought from them. This is dangerous to drive around and I'm pissed that they don't care or sell me this crap insurance that doesnt cover anything important. I only bought the car 1 year and 4 months ago...there shouldnt be problems with it. The car was in perfect condition when I bought it from quirk chevrolet in manchester, nh.
Drove my car to work without incident however when I came out at 4pm the car would not start. The interior lights worked, radio and blue tooth worked when the key was inserted but car would not start. The vehicle was towed on jan 11th to al serra dealership. After 36 hours the dealership called to say it was the battery. The service manager was unable to explain how the radio, blue tooth phone power and interior lights were working. After having the battery replaced it was clear my vehicle was not operating properly. When driving on the expressway the interior lights dimmed and the battery voltage meter fluctuated from 15.3 to 12.3. The vehicle was not performing as it had prior to the battery change. I returned to the dealership stating the car was not functioning properly since the battery change. The dealership stated I would need to sign for a diagnostic fee of ~150.00 before they would look at the vehicle to inspect their work. I left with my vehicle and contacted gm customer complaint line to report the dealership was unwilling to stand behind their work unless I agreed to pay them ~150.00. About 10 days later I received a letter from gm regarding a special notice about the battery cable. I again returned to the dealership to have the battery cable checked/replaced. Again al serra dealership stated I needed sign that I would pay a $100.00 fee if they did not find anything wrong with the battery cable. I stated "you did not fix my properly the first time. I feel you refused to stand behind your work and now I have a letter from gm regarding the battery cable. Now you still want me to pay you to figure out what you did wrong the first time. I left with my vehicle - still not working properly. This needs to be a recall to stop gm dealerships from ripping off customers.
Tl*the contact owns a 2011 chevrolet cruz. The contact stated while driving at various speeds, there was a sudden increased of engine rpms as the engine hesitated to accelerate and jerked into gear without warning. The failure recurred on numerous occasions. The vehicle was taken to a dealer, where the failure was not duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was 10,500. The VIN was unavailable.
The first occurrence happened on jan. 20th 2015 on my way to work, twice. I noticed because the radio turned off and the service esp flashed with the traction light coming on with multiple other lights flashing. All of this including the radio flashed/turned off and on for about 2 minutes. Over the next week this happened 5 or 6 times. All of these happened while going between 30 and 40 MPH and on trips between 30-45 minutes. I had about a week with none of this happening and then on feb. 8th I was driving home, 20 mins from start to finish and twice the engine power reduced came on and I could not drive any where. I was going about 35 MPH. I was able to pull over and turn my car off and on both times and make it home. Now my check engine light is on and I'm not sure if I can even drive my car or if it will die on me again.
While driving I lost engine power and had no foot throttle. The check light came on that stated reduced engine power and check stabilatrak. Shutting car off and restart did not fix. My car would not go over 4mph and I was nearly rear ended.
Was driving vehicle when the engine light came on and the computer flashed that the engine power was reduced. The car immediately dropped speed in the middle of traffic and I was able to coast to the side of the road with out being stuck by any cars behind me. Had I been on a highway I could have been killed. I have the computer that shows error codes when the check engine light comes on and it read that it was the throttle body. Now when I turn the care on it sometimes will immediately say reduced power. I called chevy and they said it would be diagnosed by one of their dealerships. The first dealership said I will need to wait until march to come in, the next 2 weeks from now. In the meantime chevy thinks it's safe to drive my car like this. A quick search of the internet shows this is not an uncommon problem for chevy cars.
Tl* the contact owns a 2011 chevrolet cruze. While driving at approximately 60 MPH, the vehicle stalled without warning. The instrument panel warning lights illuminated. The failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 29,000.
Yes, I too had problems with my 2011 chevy cruze. I was very glad that nothing happened to me while I was driving the car, I was just sitting at an idle stage; when I had all the bells going off and it had told me that engine reduced power. I to had to go and get this fixed and again like everyone else it was the throttle body and fuel injection system; cost $460. Not even a month later now I have no heat in the car and reading all the forums sounds like I am going to have to replace a water pump; joy for me. At first I really did love this car, but I find that the after the warranty goes seems like the car is falling apart. We should not be having these issues this early in the car's life. I also find it very bad poor customer service on gm's part that they are turning a blind eye to this. These parts need to be recalled asap, why is no one doing anything about this?
My daughter almost died driving it on monday. She was on route 1 in college park, md when the check engine/reduced power light came on and she could go no more than 2-3 MPH. This is a very busy road, and she was almost in a potentially tragic accident. We had the car towed to sport chevrolet in silver spring, md (240‑471‑3190). Our service advisor ([xxx]:) informed me this morning that the fix is a throttle body replacement which will cost $648. In going on the chevy forum website, this has happened multiple times to chevy cruze and malibu models. It's only a matter of time until someone dies. The throttle body is only covered up to 35k so I had to pay out of pocket. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
As I was pulling out of my daughters school, my cruze engine warning lights came on "reduced engine power" "check stablitrak" "service" warnings came on as well. My car lost all engine power and I was almost rear ended by a dodge pickup, he was able to go up on the curb at the school and avoid an accident. Glad there was no one hurt on the curb. I checked the internet, re; http://www.cruzetalk.com/forum/25-service-issues/10826-engine-power-reduction.html , this is a known issues for gm for quite sometime now. Gm customer service themselves is participating in the discussion there. It is a known issue with the throttle body. The throttle controls the power in the power train yet gm won't cover the repairs under their power train warranty. This isn't safe and it is known.
I was driving home from work in rush hour traffic. My speed dropped without warning from 35 MPH to about 5 MPH. I got a warning light indicating "engine power reduced" and the engine indicator light came on. I managed to pull car over to a side street and turned it off. I restarted it and the engine indicator light came on but I was able to make it home (about 12 miles). I called the service department at a local dealership to try to get some sort of idea of what was happening to my car. He suggested I call gm customer service and asked how many miles were on the car. I told him and he indicated the problem may be under a recall. Needless to say 5 days later I just heard from the service center that the problem is the throttle body assembly and it will cost me about $600+taxes to repair. He stated I have heavy carbon build up and something about the induction service. My biggest problem outside of not having six hundred dollars to give is that in november I paid $300+ to have the water pump replaced and three weeks before that it was in the shop and three weeks prior to that it was in the shop. I am so disappointed and hurt by all these repairs. I ended up with a cruze because my kia was hit head on in a crash and the frame was cracked. I had no problems with my kia.
I purchased a used 2011 chevy cruze lt three months ago. Prier owner owned the vehicle for 3 years and hardly drove it. I was sitting at a light when the check engine light came on the "engine power reduced" flashed on my screen. The car slowed to 2 MPH. I pulled over and turned off the vehicle. Later I turned the car back on, check engine light came on. When I started to drive "service esp" flashed on my screen, then "service traction" flashed on my screen following by "engine power reduce." this happened to me 3 times in the same trip and is very dangerous. I thought maybe it was because of the snowy weather and freezing temperature? Anyone have this happen? How can I fix it? Help!?
While driving at no specific speed the car alerts and says check engine, reduced engine speed, and check stabilizer traction control. The engine then powers down and will not accelerate. I was recently driving and this happened, to avoid an accident I ended up in a ditch and had to be towed out. I had the car repaired which was costly and was not covered under the power train warranty chevy offers. I feel that this is a very dangerous defect on the car and should be addressed as a recall, due to the first time I tried to have the car repaired I was told it was gonna be 4-6 weeks to wait on the part because they were on back order because they have had quite a few cars with the same problem. When I addressed this issue with chevy they had no concern that a car losing power while traveling was no big deal. I was nearly rear ended by a semi-truck and was forced into a ditch.
Tl* the contact owns a 2011 chevrolet cruze. The contact stated that coolant was leaking from the vehicle. In addition, whenever the heater was activated, a burning odor was present. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 60,000.
Heater at first did not work; dealer removed air bubbles and topped off radiator. The dealer mechanics mentioned that typically the thermostats or temperature sensors have gone in the cruzes. 2 weeks later - sure enough, back at dealership - need 2 temperature sensors now. Based on blog activities - it seems like these warrant a recall.
I was pulling out of a gas station, use to my normal power and almost got hit because my car wouldn't go over 15mph floored. Then looked down and saw a engine power is reduced, service stabili trak and service traction control. So I took to a mechanic he hooked it up and the code showed up as my throttle body position sensor. They replaced it and drove it and it drove fine for about two weeks. I was just going down the road then all of a sudden my car did the same thing. I lost power so fast that I about got rear ended. Took it back to the body shop and showed the same code so they replaced the part again. And two days after all this my car is doing this again. This is extremely dangerous at how it looses engine power. It looses it so fast that someone can get hurt extremely bad.
I am notifying you that I have had my water pump replaced three times since I have owned the car which was bought in april of 2012 with 9,000 miles on it, it seems every fall I am replacing the water pump as it has some sort of leak internally. It is very frustrating to continue to have this problem. Now recently my turbo oil line sprung a leak at 92,000 miles and so did my transmission oil line so it was back in the repair shop. I have also had to replace the heated seat element as this has burnt out somehow. This car has been very frustrating mechanically but otherwise love my cruze. Is there anything I can do besides wait for the 4th water pump to claim a lemon under the lemon law?
Was traveling on the highway with cruise control set at 67mph when suddenly the car just lost power and the engine quit running. All of the dashboard instruments lost power ,gas gauge registered empty, etc. Although the radio did not go off. Luckily this happened with very light traffic and was able to pull off in the emergency lane and put the vehicle in park and restarted the vehicle with no trouble. Continued our trip and did not happen again. After thinking about this I did notice the vehicle a few weeks ago losing some accelerating speed/power intermittently while traveling. Not sure if that was an indicator or not. Did call onstar approximately 5 hours after incident to diagnose and see if any error codes came up and they stated they showed nothing. This is my daughters vehicle and I fear that if she is traveling in heavy traffic and this happens again that this could cause a sever accident.
Vehicle shutdown while driving on highway, several times. The car electric turns off and or flashes, stabiltrak lights come on and flashes, check engine flashing, car completely shuts down, steering is electronic or motor powered and is hard to use, transmission jerks before shutdown and breaks don't work very well. Ran over curb and off the road to avoid colliding with other vehicles. Picture, im driving on a highway at night doing 65 or so, all power goes out, its dark, other cars can not see me well, they are swerving and im swerving. This happened first around 20k and has happened on several occasions after. No corrections offered by gm under warranty, complaints were completely ignored, until murdock chevy in manhattan ks. They are currently trying to get it fixed and gave me a loner car, all other servicing dealers refused a loaner car, and told me its fixed each time. Car still has the problems listed and no solution is given from gm or chevy to fix this deadly situation. Also damage to the car from an engine overheat or dashboard overheat at the same time damaging electric, windshield, radio, gauges and dash compartment lever. Extreme heat, burning smell inside. Floorboard by the feet melts carpet and burns feet, all at the same time, on drives of 30 minutes or more.
On this date we scheduled a oil change with a dealer who has performed all maintenance, recalls and repairs since the purchase of our new car. We where notified that the car was ready for pick up that morning as we arrived we paid our invoice, the consultant made us aware that the engine light came on (first time since new?) this consultant did not document this engine light to our records. Well, the engine light kept going off and on during the next 10k miles (2 oil change later, out of warranty, my fault) I had this check engine light diagnosed by our dealer and they had the codes and then further tried to correct the problem. They wanted $800.00 to install a new air intake manifold and throttle body then continue to test for more problems with no guarantee of repair. I could not afford the repair and declined the fix. The other problem surrounding this car since april 21, 2014 was that the fuel gauge would not show full after fill up and would move up and down the scale on the gauge. The AC would come on at strange times when running the heater? Well any ways that was 7 hours at the dealer and made for a long day. I had to return to pick up the cover they forgot to install over the spark plugs, and complained about the leather sets being soaking wet with water and that the car has had these problems since april 2014 under warranty, the dealer did not want to help us? I purchased this car from them and purchased the 35k oil change extended warranty and bumper to bumper warranty? This dealer did all ! The maintenance, recalls and repairs. I'm glad we didn't go over the 1000 foot cliff at yellowstone when the brakes decided not to work (we learned later of the brake recall) they have a excuse for every question you ask, no reports on the all point inspection on our brakes and tires, password problem they say? I'm ready to buy a truck elsewhere now, poor gm an chevy.
Tl* the contact owns a 2011 chevrolet cruze. While driving 65 MPH, the vehicle started jerking and the contact was unable to shift gears. The engine stalled and was taken to the dealer, but the failure could not be diagnosed. The manufacturer was notified of the failure. The approximate failure mileage was 67,000.
The vehicle would not shift out of park nor remove the key. The wheel was locked as well as the shift lever. The car would turn on however would not move. There was no lights in the vehicle.
Vehicle has had water pump replaced earlier this year under warranty - and had the turbo charger replaced last week under warranty. Not covered under warranty last week was a "leaking" battery. Since battery was original - I felt it was worth replacing. Yesterday, while driving to work, the check engine light came on and the heater stopped working. Today - the dealer calls me and states that they need to replace a hose and outlet. There was no leak yesterday - and they state that there is a leak and this is the reason. They want $250 for repairs. The hose was fine yesterday - and the outlet should have been replaced with the water pump (actually they should have replaced the hose at that time also). No response from gm quality care. Over $500 in the last two weeks - and I am not certain that this issue is over. It has also had two computers replaced when I first got it.
My wife notice the coolant reservoir level had falling well below the full mark. She notified me that she needed coolant added. So we both inspected the car and could not find any leaks so elected to fill the reservoir and notified the dealer. The dealer found that the water pump seal was bad and that the coolant would drip onto the underlying pan and evaporate not leaving a trace of a leak. This was part of a recall so the repair was made. April 2014, mileage 88000. Another coolant leak, outlet manifold and hose failure. Not covered under warranties due to it being a hose. So I was charged $243.80 for what turned out to be a outlet manifold, attached to the engine (failure). Because a hose was attached to it they claimed it was not covered! My invoice reads $180.00 labor, 20.60 coolant, outlet 30.08 and hose 13.12. 11/18/2014, another coolant leak. I have an appointment on 11/20/2014 with the dealer and I'm going to ask for a refund due to in my opinion excessive coolant problems. I believe this could effect the engine cooling performance and damage the engine if not already. I have paid for the full warranty package when the car was purchased plus extended warranty package. The dealer is the only service dept. To ever touch this car.
Was driving the cruze, a message flushed in screen "AC turned off due to high engine temp" AC was not on, heat was not working, turned off blower, the screen changed to engine overheated idle engine, then changes to partial power loss and the car became sluggish, I had to continue driving until a safe place was available to pull off, then the reactions control light started blinking and my oil life indicator told me to change oil before returning to the partial power loss message. I towed to dealer.
Tl* the contact owns a 2011 chevrolet cruze. While driving approximately 30 MPH, the coolant warning light illuminated. The vehicle was taken to the dealer. The technician determined that the coolant reservoir was empty. The technician replenished the fluid, but the contact noticed that the reservoir was completely empty the next day. The contact believed the failure was directly related to the federal safety agency campaign number: 12v288000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2011 Chevrolet Cruze?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history