This is the 2nd compliant I am filing and it is the 3rd time this has happened. On march 12, 2016 I was leaving my friends house and got about 2 blocks from their house when my steering wheel locked and a message on the dash board read power steering service caution! And at the bottom dismiss, I almost hit a parked car that was parked on the street. I called gm roadside assistance and after waiting about 15 minutes I started the car back up and the wheel was turning so I took it back and parked it had my friends house instead of on the street and had gm send a tow truck the next morning to have it taken to the local dealer for service. The past 2 times this has happened they could not or would not guarantee me that it wouldn't happen while I was driving it and now it has. Something needs to be done with this issue before someone gets killed.
2015 Chevrolet Impala steering complaints
Page 3 of 3: complaints 41 to 44 of 44, newest first, as owners wrote them.
On august 19, 2015 I started my car put it into reverse and the steering wheel would not turn and it displayed service power steering I turned off the ignition waited a few minutes and tried again but it still would not turn,I called gm roadside assistance and they sent out a tow truck to have them take it to the local chevy dealer for service when the driver got here he started the car and the wheel turned but he put it on a flat bed and took it to the dealer they said the cause was a defective b.p.m.v. They replaced part # 2410350 electronic brake and traction control module with brake pressure modulator valve and part # 23208065 f (s) module reprogram ed and bleed the system said they road tested it for 40 miles with 6 ignition cycles but the mileage when it went in was at 16036 and when it came out was at 16055 as you can see on the document I am attaching. They returned my car to me on august 28, 2015. But they could not tell me if this could happen while I am driving the car. On december 19, 2015 I went to start my car and it would not start so again I called gm roadside assistance they sent a tow truck and he took the car to the local dealer for service they the cause was a defective battery 4041510 battery replacement 247 w and replaced it with part# 88865245. On december 26, 2015 I was leaving a friends house when I started the car put it in reverse and the steering wheel would not turn and the display read service power steering. Since it was late on saturday night our friend drove use home I went back today started the car and the steering wheel was turning so I drove it home but since the dealer is closed at this time I will call on monday morning to have it taken back to be serviced again the mileage at this time is 19691.
At 1884k mi leaving home depot parking lot pwr steering went out with warning on dash (power steering failure drive with caution). Towed to porter chevrolet in newark de. Where they replaced the electric pwr steering rack. The car was in the shop for a week. Now, at 3838k mi the same situation has occurred after pulling out of my driveway and starting down the street. This 4908 lb. Car is almost impossible to steer when this happens.
Tl* the contact owned a 2015 chevrolet impala. The contact stated that while driving at unknown speeds and attempting to make a complete stop, the brake pedal was depressed and the vehicle would not stop. The contact also stated that the steering wheel failed to respond causing the contact to crash into a ditch and impacted the driver side of the vehicle. The air bags deployed. A police report was filed. The contact stated that injuries were sustained that required medical attention. The vehicle was towed to an independent mechanic where it was deemed destroyed. The manufacturer was not made aware of the failure. The failure mileage was 8,000.
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