2015 Chevrolet Impala: steering wheel locks up

Filed Dec 26, 2024 · Steering · CT

I was driving my 2015 Chevy Impala on the highway and my steering gave out into a curve. I got deeply afraid when the steering froze up on me, specially at 50 into a 40 mile rated speed. I say this because I wasn't aware that GM vehicles stop putting power steering pumps in their cars nice the late 2000's. I called onstar and inform them to the problem I was having with the car. I was able to get it to a safe spot. And the vehicle towed a dealership for servicing. I was told it was software malfunction that needed to be updated. Costing me $775, which my insurance company under CarCare wouldn't cover. I canceled them quickly. The car steered fine after getting it back. Then the same issue happened again a day later I call the dealership again close to my home, they told me the motor on the steering rack and pinion gave out. And was going to cost, 4100 dollars. I had another insurance company Endurance. They said they'll cover the rack but not the motor to the service department and denied the claim. Out of anger of payments to both insurance companies. The vehicle was traded in for a newer car. Value at 2000 dollars for trade. I'm bringing this to attention because GM is aware of this issue and don't want yo acknowledge this safety issue. Thank God I'm able to stronghold the car and bring it to safe spot. But for others with the Chevy Impala's not so lucky! These vehicles are scary and a dangerous for highway running, after the warning light appears on the dash!

Filed Nov 23, 2019 · Steering · 110,000 miles · TN

I was driving down the road back in february a week after I bought the car with 90,000 miles on it one owner the steering wheel locked in position and on the dash it said 'service power steering drive with care' I really didnt know what happened and and told my son I should get it checked out before I give it to him but he wanted it now and it never happened again until 11/22/19 when he came out of walmart after cranking it and killing it and minutes later it resumed to normal. Now I got to do something

Filed Mar 12, 2019 · Steering · 17,052 miles · NJ

Tl* the contact owns a 2015 chevrolet impala. The contact stated that the power steering was faulty. While driving out of a parking lot, the steering wheel seized and "power steering assist" was displayed on the instrument panel. The vehicle was towed to richard lucas chevrolet (1077 us-1, avenel, nj 07001, (732) 634-0100) where it was diagnosed that a new rack and steering gear needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 17,052.

Filed Nov 27, 2018 · Steering · 82,000 miles · NC

Tl* the contact owns a 2015 chevrolet impala. While driving 55 MPH, the power steering indicator illuminated and the steering seized. The vehicle was taken to boyd chevrolet cadillac buick (1875 spartansburg hwy, hendersonville, nc 28792, 828‑693‑3461), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000. *tt

Filed Oct 3, 2018 · Steering · 83,000 miles · PA

Tl* the contact owns a 2015 chevrolet impala. The contact stated that the power steering "drive with care" warning indicator illuminated and the steering wheel seized. There were recalls for the 2012 and 2014 model vehicles, but not for the 2015 impala. The dealer was not notified. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 83,000.

Filed Aug 29, 2018 · Steering · 73,000 miles · MI

Tl* the contact owns a 2015 chevrolet impala. While driving 35 MPH, the power steering failed and the steering wheel seized. The contact stated that the power steering warning indicator illuminated. The vehicle was towed to bowman chevrolet (6750 dixie hwy, village of clarkston, mi 48346) where they stated that the vehicle was not included in the federal safety agency campaign number: 14v450000(steering). The dealer also stated that the steering gear assembly needed to be replaced. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 73,000.

Filed Apr 8, 2016 · Steering · 29,000 miles · OH

Bought a pre-certified impala, we were told that they had changed the power steering pump from the previous owner and everything was good. I just made my first payment on march 26, 2016 and that same day I went out and got in my car to leave from my daughters house and I pulled out about 100 ft and the steering wheel locked up on me, I could not turn the wheel at all. I turned my car off and called my husband, he came out and it done the same thing to him and then it finally started moving again so he took it to the dealership. They stated that it was ground wire to the power steering, so we said ok it should be fine. Today I went to stop at a stop light on a city street and the wheel pulled to the right and I turned it back to the left and the steering wheel would turn but it kept going to the right. Thank god I got stopped, it finally decided to straighten out and it was pulling to the right so now it is back in the shop and I am afraid to drive the car again. This has been a very stressful experience.

Filed Mar 13, 2016 · Steering · 22,198 miles · FL

This is the 2nd compliant I am filing and it is the 3rd time this has happened. On march 12, 2016 I was leaving my friends house and got about 2 blocks from their house when my steering wheel locked and a message on the dash board read power steering service caution! And at the bottom dismiss, I almost hit a parked car that was parked on the street. I called gm roadside assistance and after waiting about 15 minutes I started the car back up and the wheel was turning so I took it back and parked it had my friends house instead of on the street and had gm send a tow truck the next morning to have it taken to the local dealer for service. The past 2 times this has happened they could not or would not guarantee me that it wouldn't happen while I was driving it and now it has. Something needs to be done with this issue before someone gets killed.