The back up camera has a safety recall. The vehicle intermittently will have a distorted view from the back up camera, it looks like it is looking down a tunnel and is round around it. I told the service representative, Shea Stover, this when we dropped the car off. We waited months to get safety recall completed as the dealership had to get the parts in. We had it scheduled for drop off on Wednesday XXX. We were notified on Thursday XXX there was additional maintenance recommended we approved. I received a call from Shea Stover, at Hare Chevrolet Noblesville Indiana, in the service department later that day letting me know the vehicle is ready, never said safety recall was not completed. We took our [XXX] daughter to pick up the [XXX] as this is the vehicle we purchased for her to drive. I met with Shea he directed me to pay inside again no mention that safety recall was not completed. I read paperwork as driving away and saw it appeared it was not done. We went back I spoke to Shea and he says it was not distorted when the technician had vehicle and it had to to be happening while in the maintenance dept for them to complete the safety recall. I asked if we could take a picture or video of what it is doing, he said no it has to be happening when you bring it to be repaired. I was shocked! I called GM Customer service supervisor that says the safety recall does not say it has to be occurring at the dealership to be fixed and they should have fixed. She assisted me in scheduling at a different dealership. I am hoping I will not have the same issue all though Hare Chevrolet has marked the recall as complete on our Malibu and they refused to do the safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2025 Chevrolet Malibu: backup camera failure
6 of the 12 complaints about the 2025 Chevrolet Malibu describe backup camera failure.
- owner complaints
- 6
- of this car's complaints
- 50%
- recalls
- 0
Backup camera failure by model year
What owners say
Unknown, I parked the vehicle, got out of it, left car running for AC, locked the doors. The car was in park. Locks unlocked door, rear view camera display cut off, AC still running. I am viewing a house, so I walk around house and car still in park, 0-5min. I go in the house, 10-15 later, out of habit hit the lock buttons on car again, because I couldn't see it. When we exit the house the car is gone. Went in reverse and rolled across a road into a fence. When I arrived at the car, the doors were locked and the car was in reverse.
The contact owns a 2025 Chevrolet Malibu. The contact stated that while the vehicle was in reverse(R), the rearview camera displayed a blank image on the screen. In addition, the camera unexpectedly turned on while driving at various speeds, displaying a blank image with the message "Service Camera" displayed at the top of the screen. The contact received notification of the federal safety agency Campaign Number: 26V212000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was recently taken to a dealer who confirmed that parts were unavailable. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 39,000.
The contact owns a 2025 Chevrolet Malibu. The contact received notification for the federal safety agency Campaign Number: 26V212000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that while reversing, the rearview camera displayed a blank image. The dealer was made aware of the failure and informed the contact that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the parts were unavailable, but no assistance was provided. The failure mileage was approximately 9,700.
The contact owns a 2025 Chevrolet Malibu. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 26V212000 (Back Over Prevention) through Turo Car Rental Marketplace; however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was blank. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 21,000.
Backup camera has blurred vision when in R, the view on the dashboard is extremely blurry and seems to be condensed/ wet. Please check and advise.
Service bulletins that may apply
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- This service bulletin provides information on the proper Reflective High Temperature Heat and/or...
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- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
- This service bulletin provides repair information to correct a customer concern of Vehicle Will Lock and...
- This service bulletin provides repair information to correct a customer concern of No Crank, No Start,...
- This service bulletin provides repair information to correct a customer concern of Vehicle Will Not Lock...
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
Related recalls
No recalls on record for this model year.
Questions about the 2025 Chevrolet Malibu backup camera
Is backup camera failure a common problem on the 2025 Chevrolet Malibu?
6 of 12 owner complaints about the 2025 Chevrolet Malibu (50%) mention backup camera failure. The model year with the most reports is 2024.
Is there a recall or service bulletin for this on the 2025 Chevrolet Malibu?
There are 0 recalls and 17 service bulletins for the same area of the car. Check them below with your VIN.
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