Periodically the steering goes away and makes the vehicle hard to maneuver and I also get some warning lights with it.
2015 Chevrolet Suburban steering complaints
Page 2 of 3: complaints 11 to 40 of 61, newest first, as owners wrote them.
Vehicle loses power steering when turning at slow speeds which was part of a recall from 2018. Reflashing the module didn't fix the issue and has been doing it again for a year now except that now it occasionally loses power as well and has twice lost power while I was turning and oncoming traffic coming at me. GM is saying it is not the same issue as the prior recall, but I disagree and that the work done prior didn't fix the safety hazard. An 8 year old vehicle shouldn't be losing power while driving to where the battery cables have to all be replaced. That should have been the work GM did back when they first put out the recall for the loss of power steering.
The power steering locks up at random times while I am driving my vehicle. It seems to be temporary loss of power steering because it eventually starts working again. It feels almost impossible to turn the car when this happens. I searched online and found there had been a recall on the EPS (Electric Power Steering) for this exact issue. I called the local dealership, they told me after searching my vin that the recall had already taken place in 2019. The repair or recall that was done did not fix the problem.
So my 2015 when I’m slow drive 5mph give it take the steering wheel locks up parking assist lights come on my ac turns off and my screen shuts down
Driving at a slow speed and lost power steering due to faulty power steering module Went into oncoming traffic and drove off road to avoid collision. Recalled 3 years ago for software update but problem happened again and gm would not cover repair
I am the second owner of the I check my car recall then i took my car to the dealership in Saudi Arabia [XXX] Branch in first time they say we don't accept the recall then I complaint to [XXX] then they give me appointment after that they accept my car and tell me come after 2 hours when I go to take my car they say your car is ready but we need to confirm from GM before we handover the car even they did not provide me any vehicle for the transportation after all this when I bring my car back nothing has been fixed all warnings everything is same my VIN [XXX] Recall Number18V586 Recall Number19V761 Recall Number19V645 please fix problem and INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving under 5 MPH and pulling into a parking spot, the steering wheel started to feel tight. The contact stated that the power steering warning light illuminated and was flickering on and off before the vehicle lost power steering functionality. The contact stated that the failure lasted for approximately 5 seconds and then returned to normal operation. The contact became aware of the federal safety agency Campaign Number: 18V586000 (Steering) and linked it to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure and the contact was informed to wait for the recall notification to arrive in the mail. The approximate failure mileage was 80,000.
Over 600 miles from home. Started vehicle and " Service power steering- drive with care" message shows. No power steering. Recall performed previously. Attempted to drive. Within 15 miles power steering came back while traveling 55 mph. The next morning in the rain a repeat. This is a very heavy vehicle with 6 passengers. Hard enough to maneuver with power steering on bag roads. GM knows there is a problem but like most big companies, they pay off people to avoid fixing issues. Search online and see.
At slow speeds when turning I get loss of steering, service stabilatrak and service park assist as well as truck dies and I lose the radio.
Purchased vehicle in march 2020, have had 4 instances of making a left hand turn and vehicle shuts off. Have read that steering assist recall was done, but from what I've read this is exactly what it is doing, low speed and making a turn. Any suggestions or have others experienced same? Date is last time but has happened about 4x s now since last summer.
I purchased this vehicle and was unaware it had open recalls which could have resulted in an accident. The dealership I purchased from did not fix the recalls prior to my purchase and did not inform me there was an open recall.
After recently purchasing a used 2015 gm vehicle from a non-gm dealership, I made a service appointment with a local authorized gm service shop to have three outstanding safety recall issues addressed. My appointment was for 7:30 am on 8/25/2020 and I brought my vehicle to the shop in the morning of 8/25. After 4:30 pm I returned to retrieve my vehicle, and the service shop had not even brought it in to lol at the issues. No work had been performed, despite the service department having my vehicle in their possession not only during the timeframe specifically scheduled for them to perform this service, but the entire remainder of the work day. The safety recall issues remain unresolved.
The steering wheel looses power and gets stiff for about 1-2 seconds when im in park and put it on drive and whem I start to go reverse
This happened on 2 occasions. First incident was on 2/14/2020, power steering went out and was unable to turn steering wheel. Had taken to chevrolet dealership locally and they put on computer and showed low voltage. They assured me it was the batter and that I need an AC delco battery and that would resolve the issue. Even had them hook it back to computer to make sure nothing was popping up wrong and to assure it was just battery. They did and nothing showed wrong after changing batter. I went out of town over the weekend trusting their judgment, with my children. Then on 2/20/2020 it happened again! It was taken again and had 9 things showing wrong on the computer. They now are saying it is the power steering gear.I believe this is an issue that needs to be recalled before someone is hurt. I trusted that it was just the battery. I could have hurt someone, my children, if it had happened and I could not turn the wheel to avoid an accident. I was told that the part is on backorder. I think that says enough if they have it on backorder, there is a problem. Thankfully both times I was able to get it taken to the chevrolet place safely without injury. Both times it was stopped, once at a red light and second parked and had gotten out for maybe 3 minutes and it popped up on the screen when I got back in vehicle.
The federal safety agency tracking # 11308677 - additional and updated info. The problem with our vehicle is that the power assist motor is malfunctioning causing intermittent power supply to the power assist motor, causing the car to become unable to steer or lurch unexpectedly to the left while underway. This is life threatening. The federal safety agency approved a recall on the 2015 suburban for specific dates of build, for which ours is not included according to gm. The federal safety agency campaign id 14v19000 is in relation to this issue. Apparently. Our vehicle has the same issue the recall should be extended to cover models made when ours was made. Again, this is a life threatening failure that is just waiting to happen unless gm corrects the issue.
This is a known issue. Loss of steering assist occurred this past week, 3 times. We took the vehicle in for the recall on this item 5-16-19, when the system was "reprogrammed" by the techs at the chevy dealership. We had never experienced this issue. Then last week, the issue occurred. There was a temporary loss of power assist on a long right hand turn at 35 MPH when a female was driving which caused some concern. Then yesterday the steering stopped entirely in a parking lot. I arrived and got in the car and was able to steer but someone of lesser strength could not have. I drove around the parking lot and was headed straight to the dealership, abut 5 miles away. The steering came back on. Then halfway to the dealership, what had happened to my wife happened to me at about 40 MPH (steering goes out for a second) and the vehicle lurches hard to the right. She was behind me in my vehicle and saw it happen. We were able to get to the dealership. They documented the lack of power steering assist incidents via the computer. My point is that if this was corrected in may 2019, why is it happening again? If you are not expecting the issue, you will be caught off guard and a wreck is potentially unavoidable. What if I had a trailer in tow at 60+ mhp? Death could be the result, for the driver or others. If the issue has not been corrected, gm should pull these vehicles off the road and replace them, free of charge.
Oil pressure, temp, tac, speedometer, gauges fluctuating , while many failures flash on the driver info center screen, audio warnings also.engine revs and power steering fails. This has happened in all driving conditions, stopped, city ,country , highway roads. This has happened about four times, and we have it at a dealer now for the third time. The first dealer could not duplicate the problem. Second dealer said the problem was a steering lock control module and replaced it, the third dealer is still working on it. The loss of power steering ,making the car very hard to steer is what has prompted me to make this report. This happened for the first time ,august 13, 2019 and the last time ,january 29, 2020
Tl* the contact owns a 2015 chevrolet suburban. While the contact was making a left turn, the steering lost power and then returned momentarily. The failure recurred and the vehicle shut off. The contact stated that an unknown stability indicator illuminated and the vehicle made a whistling noise. The vehicle restarted and was taken to the chuck fairbanks chevrolet (972‑408‑1571, located at 629 n I 35 e, desoto, tx 75115) where it was stated that there was no recall. The contact was informed to bring the vehicle back if the whistling noise recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000. *dt consumer stated when making a turn steering wheel snaps back usually 2-3 times a day.
Steering wheel locked and failed to turn after putting into drive when leaving a parking spot. Needed to put back into reverse to release the wheel. Steering column has since been making loud popping noise during small corrections while driving straight, at various speeds. Steering has been becoming increasingly less responsive and requiring more force. Especially during breaking. Fluid level is normal.
It's been over two months that I started having problems with my vehicle. When I turn my sterring wheel to make a turn my vehicle turn off;or when I reverse. Also on the dash board I noticed a warnig that reads parking assistance off; open driver window and close. And that speeddometer is frequently changing to a radio station I still paying my vehicle and is not fair for me to be driving a vehicle under this conditions. Is not safe for me to be driving my kids aroun , I dont feel safe.I would like to know who will be responsible to fix that damages of vehicle. I would like to know sooner if you guys can help me. You can reach me at [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While driving above 70 MPH, the vehicle begins to have vibrations. Have taken our suburban in for multiple repairs but their reasoning was the vehicle and tires were not balanced however after replacing the tires and getting a road forced balance it did not resolve the issue. It does not feel safe to drive above 70mph.
When traveling at slow speeds, I.e., parking lot or restaurant drive-thru line, and making sharp turns, car stabilitrak warning will flash then loss of power steering and complete loss of power will result. Additionally, the media electronics will shut off and restart periodically. This doesn't necessarily happen at the same time, although, this never happens when I am not having problems with the stabilitrak system. (see previous complaint: 11122704) took car for service at capitol chevy on 8/30/19. They said no codes were indicated, however, throttle body was dirty and could have an effect on my issue. Throttle body was serviced/cleaned. On sept. 2, 2019 I had issue with media system and stabilitrak. While traveling southbound on I-85, cruise control set approx. 75 MPH, I braked to disengage cruise speed when media system reset. I pulled into my driveway approx. 20 minutes later and while traveling at slow speed and turning in my driveway, the stabilitrak warning came on resulting in loss of power steering. I was nearly at a stop when it happened. Sometimes when the car loses power in these situations it will have to be jumped off to restart. Which happened prior to being serviced on 8/28/19. I read about similar stories on chevy message boards related to 2015 models,
1) intermittently when turning vehicle at slow speeds, there is sudden loss of steering and electric power steering violently bouncing the wheel back to neutral position when attempting to steer left or right. There is also sudden loss of electricity, engine turns off, requiring to shift to park and restart engine. This issue usually occurs after rain or after car wash (water entering shark fin antenna) 2) intermittent complete power loss throughout the vehicle (occurs especially after rain - when shark fin antenna gets filled with water) and feels like battery is suddenly completely dead. Sometimes it can not be jump started immediately, and after more than an hour, it may be jump started. 3) water leaking into the front left corner of roof (driver side) after rain - again due to shark fin anternna leak. There are many owners of chevy suburban/tahoe, silverado, gm truck reporting exactly same problems all over internet and on youtube. This problem still exists after the recent 09/07/2018 recall 18v586000 fix. This recall did not help solve this problem. In many youtube videos people report having fixed this issue by replacing battery positive and ground cables, as well as by removing the sound dampening material trapped under g218 ground on the driver side of dash (people have mentioned about increased resistance across g218 ground). Example video: https://www.youtube.com/watch?v=cwamophnxg8
Tl* the contact owns a 2015 chevrolet suburban. The contact took the vehicle to smicklas chevrolet (located at 8900 northwest expy, oklahoma city, ok 73162, (405) 943-5721) to be repaired per the federal safety agency campaign number: 18v586000 (steering). The dealer informed the contact that the steering gears needed to be replaced. In addition, the contact received a notice for an unknown recall regarding the brakes. The brakes were repaired, but the contact was informed that the engine vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 84,800.
Tl* the contact owns a 2015 chevrolet suburban. While driving 35 MPH, the steering wheel seized momentarily and then returned to normal. The vehicle was not included in the federal safety agency campaign number: 18v586000 (steering). The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 111,000.
Water leak inside cabin. Water build up in driver side floor board, either coming from on star/shark fin antenna, can trace water leak up under the dashboard to where all the electrical wirings are. Lost on star and GPS service due to this. Random dash light and interior light flickering. Two incidents so far where vehicle shuts off while driving. One on nearby street and other on the highway. Lost steering and braking ability. No electricity so could not turn on hazard lights to alert other drivers around me.
Power steering failed during turn around on a county road, causing my vehicle to go into a ditch, which damaged the front end of vehicle. The recall update did not fix the vehicle issue.
I received a recall notification from chevy (recall number 18289) and my vehicle had occasionally experienced some of the listed problems in the recall so I immediately took my car in to be serviced. After the the recall service my car seemed to be fixed, but that only lasted a few days. The problem is back and even worse than before. When turning the steering wheel at low speeds the my car experiences temporary loss of power, the entire electrical system shorts out briefly (radio, display screen, power locks all turn off/on) and the wheel becomes difficult to turn. Since having the recall problem "fixed", in addition to the above still happening, the wheel just loses power steering (very difficult to turn) or locks up without electrical loss and on two separate occasions all of the above has happened and my care stalls mid turn and I have to put my car in park to restart it. I have taken it to the dealer and they want to charge me to diagnose and fix any problems. I have also placed a call to chevrolet and am waiting on a response. I am concerned and hesitant to drive my vehicle with this safety issue still occurring.
When pulling into a visitor parking spot at my children's school the steering of my chevy suburban 2015 became stuck in mid turn. It locked in place for a split second or two causing my car to scrape the bumper of the car parked in the spot next to me. When the steering came back it was extremely loose. My vehicle was in motion and very low speed. I have 3 children involved with pta and carpooling kids around daily. I have been driving an SUV for 12 years and this has never happened before. The car VIN number was indeed part of a steering recall. The recall notice was sent out after my accident. After a claim was put in with my insurance. I am glad no one got hurt. In the meantime the damages to the car I hit has been fixed.
I was involved in a vehicle accident in january of 2017. A very traumatic experience needless-to-say. I was in the far left lane of a 3 lane highway. As I was attempting to switch to the center lane, I suddenly lost the ability to control my steering wheel, as though it was jammed. As a result I continued to glide across the highway, desperately trying to maneuver my steering wheel to go straight. I was frantically telling my passenger ' I can't control my wheel!!' within moments I was at the far right side of the highway at this point, and all of a sudden the wheel 'releases', it no longer felt jammed. When this happens my vehicle turns almost 180 degrees, facing the direction of on-coming traffic, and we were immediately hit by huge tractor trailer. The blessing in all this was there were no fatalities, and I am deeply grateful for that. In the aftermath of it all, my vehicle was totaled and I struggled with not being able to fully understand nor explain how and why this happened.
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