Second time: (8/25/18) in drive-through line at restaurant and steering wheel jerked, power steering warning flashed on dash before car lost all power. I put car in park, restarted car and it happened again. Incident happened at extremely slow speed while making a hard left turn. Restarted car second time no additional problems. First time: (8/8/18) several weeks ago a similar incident happened while my wife was making sharp turn at low speed into a parking space at grocery store. Took car to local chevy dealership and they replaced a electronic part, module.
2015 Chevrolet Suburban steering complaints
Page 3 of 3: complaints 41 to 61 of 61, newest first, as owners wrote them.
When turning into parking lot today at low speed, electrical system went crazy, screen flashed power steering failure, stabilitrac failure, doors locked and unlocked and engine died. Restarted and was fine driving forward and repeated failures again when turning to park in parking space. It is fortunate this was in a parking lot and not on interstate or other main road or while turning at a traffic light.
When traveling at interstate highway speeds vehicle had shaking, shimmying, vibration and buffeting as well as loud hum and wind noise causing nausea resulting in nausea and dizziness to the driver. This was worse on new macadam and on grooved highway but occurred intermittently on other surfaces, I just purchased this vehicle used and it is certified. I was unaware that this is a common issue and understand now that there is no recall to fix this and that gm has not found a permanent solution to the problem. The vehicle was also exhausting to drive on the highway because of the aforementioned issues.
Noise and clunking feel in steering wheel when turning at slower speeds. This has now occurred twice. First repair was at 19627 miles and again at 29906. This had also happened on our previous suburban. This appears to be a latent defect in the gm design. Loss of steering can occur.
Electric power steering rips steering wheel out of hands, loss of control. Followed by stabilitrak warning, and display instructions to roll driver and passenger windows up and down. Youtube videos of another owner experiencing same problem. [xxx] and [xxx] happens when vehicle is stationary, and also yesterday while in motion parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2015 chevrolet suburban. While driving at low speeds, the power steering would suddenly malfunction when attempting to turn in either direction. When the failure occurred, the steering wheel would became very difficult to turn, an audio chime activated, and the door locks would repeatedly go up and down. The failures were not diagnosed or repaired. The local dealer (ourisman chevrolet in alexandria, va) and the manufacturer were notified, but no assistance was offered. The manufacturer informed the contact that the VIN was not included in the federal safety agency campaign number: 14v719000 (steering). The failure mileage was 89,000.
While driving down the highway the steering locks up the brakes go to the floor and the stabilitrac light and brake light comes on! We had at martin chevrolet in cleveland texas in february of 2017 and it's back there now! They replaced the fuse box last time and they can't figure out what it is now!
Tl* the contact owns a 2015 chevrolet suburban. While driving and making a left turn, the steering wheel seized and the stabilizer bar warning indicator illuminated. As a result, the contact crashed into a light pole in the parking lot of the anderson pontiac gmc dealer (1001 bowens mills rd, ga 31533, phone number: (912) 384-0811). There were no injuries and a police report was not filed. The contact notified anderson pontiac gmc, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,006.
Noise
We have had a clicking sound in the steering column at low speeds while turning. The dealer has replaced a bushing once and the entire column the second time, the issue is back. However, even though we are under warranty we have installed a lift on the vehicle since the second repair. Even though it was addressed twice before the lift, gm now refuses to look at the vehicle unless we take it back to stock. Clearly the lift is not the issue as it happened twice before it was installed. Furthermore, there is a gm tsb addressing the exact issue, so gm is aware there is an issue with the steering column. Also, a quick search online yields plenty of similar complaints across all similar platforms from gmc, chevrolet and cadillac, which once again furthers my proof the lift is not the issue. Being in the steering column I truly feel this is a safety issue and an immediate recall needs to be issued to resolve this issue. I do not have documentation from the previous repairs at this time, I am working to obtain them.
Our suburban is losing steering control and the front suspension begins to bounce. The warning on the dash is "action required" steering assist is reduced drive with care. The vehicle has had this happen in statiknary and while driving.
Steering wheel randomly locks up when making a turn from stop or low speed and numerous error lights flash with stabilitrak turning on and off randomly.
This is the 4th time my suburban has been in the shop. It has a cracking pop while turning the steering wheel. While the chevrolet dealer is pleased to fix it, it keeps happening again within 2 or 3 days of short distance driving. On some of the online forums, some dealers replaced the steering rack column. Some dealers do the alignment and the problem tends to reoccur.
For the 3rd time my wife while driving her car had these issues! Service power steering where it makes it hard to turn. Brake and ABS lights come on making the brake pedal go to the floor barely stoping the suburban, service stabilitrac and service trailer brake! This is the second time it's at the dealer the first time it went away so quickly we thought it was a fluke but it definitely scared my wife to death! By the time we get it to the dealer it clears it's self and they can't find anything wrong! We videoed the incidents and need help to see why those issues aren't recalled on our suburban like they have recalled on other 2015 suburbans?
Tl* the contact owns a 2015 chevrolet suburban. While driving various speeds, there was a loud knocking noise in the steering column. In addition, the struts leaked fluid. The dealer could not duplicate the failure. The manufacturer was made aware of the failure. The VIN was invalid. The failure mileage was 54,000.
Takata recall- on may 27 2016 we were involved in an accident in our 2015 chevrolet suburban. 2 of the 4 passengers passed away. We were ran off the of road and hit twice by a truck pulling a trailer. All airbags except the front passenger and drivers front airbag deployed. This occurred while the vehicle was in motion. We crossed northbound lanes and came to a complete stop about 10 feet off of the roadway. A motorhome towing a jeep locked their brakes going approx 65 MPH when they saw us cross the road and lost control causing them to come off of the roadway. They hit us, causing us to spin around and then hit us again. The accident ended with us being slammed into a cement culvert. During this time the front airbags still did not deploy and also the steering wheel broke off. The front passenger passed away as well as his sister sitting behind him. Can someone look into this and see why the front airbags did not deploy and also why the steering broke? Thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2015 chevrolet suburban. While driving at various speeds, the steering wheel and the entire vehicle began to vibrate and the contact noticed an abnormal noise in the vehicle. The vehicle was taken to a dealer who diagnosed that the tires needed to be replaced and balanced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to another dealer where it was diagnosed that the tires needed to be replaced and balanced and the torque converter needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 5.
Tl* the contact owns a 2015 chevrolet suburban. The contact stated that while making a left turn at 20 MPH, the brake pedal was depressed and failed to respond as the vehicle accelerated without warning. In addition, the contact stated that the power steering failed. As a result, the contact crashed into another vehicle. A police report was filed. The contact sustained head, neck, back and wrist injuries that required medical attention. The vehicle was towed but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 46,000.
When driving over a pothole or small bump, the suspension seems to let go and the car jumps very abnormally. We only had 30k miles and I believe this is a suspension problem. The shocks make a lot of noise when we go towards a pothole. We went to the dealership to complain about the shocks and they said there was no problem with the shocks. Soon after, I had to change the front left shock because the service department said it was leaking. They did not notice this in the beginning and suddenly made me pay $650 to change the front left shock. Recently, I had to go change my right shocks and pay for that too, another $700 dollar service. It is unacceptable to have both of my front shocks changed within 1 and 1/2 year. I am not the only one who has been having these problems, several of my friends have also had this problem with this model. We have all sent forward a complaint for the noise and suspension problems. I believe it can be unsafe in the future if it is not taken care of. The steering wheel makes a lot of clinking noise when turning. We went to the dealership and had to replace the steering wheel column within a mere 20k miles. The dealership did not see any problem with the shocks or steering wheel. We currently still hear a clinking noise, as if something is broken on the inside. My warranty is over now and this needs to be fixed. This should not be a problem for a car this new at all. It is unacceptable and I should not have to go to a dealership and waste time and money on it. The seat on the right hand side has cracked two times already. The frame was cracked and we had to have it replaced within the warranty two times now. This is ridiculous and the servicemen have also noticed and said they have seen this problem as well. My warranty is now over and I cannot go back for a third time to fix it if it happens.
Tl*the contact owns a 2015 chevrolet suburban. The contact stated that while making a turn in either left or right, there was an abnormal grinding noise coming from the steering wheel. The failure recurred numerous times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in the federal safety agency campaign number: 14v719000 (steering). The failure mileage was approximately 700.
Faulty steering column was been replaced in october 2014 (at approx. 6000 miles) and again in march 2015 (at approx 12,500 miles).
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