2017 Chevrolet Suburban: backup camera failure

Filed Sep 4, 2024 · Electrical, Engine · CA

I purchased this car at CarZone in Riverside This April 2024. I drove home with my kids in the dark and people kept honking. The lights and turn signals did not work. I took the car back in. The back up camera was broken, the safety system is broken, brakes are bad, they put two bald and all four tires with gummy plugs after I brought it back a fourth time. The tires were not fixed. I found out driving on the highway with my daughter. My tires popped. I had to pay for all four to be replaced and the dealership will not take any of my calls. I then had a check oil light. I took the car in. Pep boys discovered they had replaced the oil hose with a different one. It backed up into the engine. I paid for an oil change and was told to keep an eye on it and contact the dealership. They would not respond. I went back to pep boys be my car was completely out of oil one week later and my headlights kept dying and the car wont accelerate. They did another diagnostic and contacted the dealership and warranty saying it needs a new engine entirely. They sent an adjuster who said nothing was wrong and closed it. I have had to take the car back since. The liftgate is zip tied to the tail pipe. I am terrified to drive this car, especially the head light and brakes. I bought new tires bc the dealership would not help even though I have all the text messages they sent about the issues. It no longer accelerates the way it should and I have to put three quarts of oil minimum per week to keep it running at all. I am out so much money that I do not have and I cant drive an unsafe car with my babies in it. Upon further investigation I have found this dealership has done this to many people. I just need help getting them to take this car back or pay to fix it and to make sure they are following safety laws. I feel responsible to report this because I know I wish someone else had and it would be absolutely devastating if someone got injured in a vehicle sold by them.

Filed Mar 31, 2020 · 40,000 miles · FL

Backup camera has been foggy since new. They told me that's the way it is...foggy and fuzzy. Now it has gotten noticeably worse in the last month. 2 different people at the dealership service dept. Have told me they will not fix it till it breaks. It is especially bad in the dark..I cannot even see a black cat unless it has some white on it ! I have a picture here but the camera screen actually looks better in the photo than it does in person. Looks like you are looking thru fog. You can see in the photo the $220. Garmin dash camera looks was better that the rear.

Filed Aug 11, 2019 · 65,000 miles · NC

Bottom line injectors! Have had this car for less than a year and replaced AC condenser, back up camera, whole fuel system dropped out bc of codes, full tune up, wires, plugs xs 2, still had misfires, rough idle codes finally after 2000$ fix and out of warranty fixed the problem! Might look nice but will never buy again!

Filed Oct 27, 2017 · Lights · 4,400 miles · FL

When I bought the suburban it was daylight...everything checked out fine. Then the next morning I went to back out of my driveway in the dark and almost hit a car. The backup camera screen is so bright you cannot see anything except very bright light in your eyes. That first few mornings I thought well I'll read thru the manual about how to adjust the brightness. I have now looked thru the book several times and we have established ...there is no adjustment offered.. This is a definite hazard and now I see from a search on the internet..we are not the only ones with this problem. My 2014 suburban did not have this issue...so they must have changed something, the adjustment..brand of camera, something. This needs to be fixed before someone gets hurt..if a person in dark clothes walked behind me I could not see them because of the brightness. Someone is going to get hurt if they don't fix this.

Filed Apr 24, 2017 · Lights · GA

When the vehicle is put into reverse, the rear back-up camera comes on. The display of the camera is extremely too bright, and makes it difficult to back up properly with a glaring light in your face. There is currently not an option to decrease the brightness of the camera. I have contacted the chevrolet dealership in person and the chevrolet corporation by chat and by phone. Each time, no options were provided to assist with the issue. When I contacted the chevrolet corporation, I was told to contact the federal safety agency if I felt that there was an issue. I feel that the bright display of the rear back-up camera could potentially be a safety issue, since it impedes the driver's ability to see clearly with the side view mirrors. This issue has occurred several times.