The Infotainment center display is black and therefore unable to utilize backup camera. The screen is still sensitive to touch but does not display anything for any function. Primarily a safety risk for backing up a large vehicle.
Chevrolet Suburban backup camera problems
16 of the 8,048 owner complaints about the Chevrolet Suburban describe backup camera failure, most of them for the 2017 model year.
- owner complaints
- 16
- worst model year
- 2017
- typical mileage
- 40,000
Is there a fix? There are 5 recalls for this area of the car. See below
By model year
- 20231
- 20221
- 20211
- 20201
- 20181
- 20175
- 20154
- 20121
- 20081
Often reported together
Screen failure 3Shudder 2Misfire 2Engine failure 2Won't start 1Stalling 1Power steering loss 1Loss of power 1
What owners say
The contact owns a 2021 Chevrolet Suburban. The contact stated that while operating the vehicle, the infotainment center malfunctioned and displayed a black screen. The contact stated that the backup camera was inoperable. The contact stated that due to the failure, the vehicle was unable to receive over-the-air updates from the manufacturer that were safety-related. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 88,000.
I purchased this car at CarZone in Riverside This April 2024. I drove home with my kids in the dark and people kept honking. The lights and turn signals did not work. I took the car back in. The back up camera was broken, the safety system is broken, brakes are bad, they put two bald and all four tires with gummy plugs after I brought it back a fourth time. The tires were not fixed. I found out driving on the highway with my daughter. My tires popped. I had to pay for all four to be replaced and the dealership will not take any of my calls. I then had a check oil light. I took the car in. Pep boys discovered they had replaced the oil hose with a different one. It backed up into the engine. I paid for an oil change and was told to keep an eye on it and contact the dealership. They would not respond. I went back to pep boys be my car was completely out of oil one week later and my headlights kept dying and the car wont accelerate. They did another diagnostic and contacted the dealership and warranty saying it needs a new engine entirely. They sent an adjuster who said nothing was wrong and closed it. I have had to take the car back since. The liftgate is zip tied to the tail pipe. I am terrified to drive this car, especially the head light and brakes. I bought new tires bc the dealership would not help even though I have all the text messages they sent about the issues. It no longer accelerates the way it should and I have to put three quarts of oil minimum per week to keep it running at all. I am out so much money that I do not have and I cant drive an unsafe car with my babies in it. Upon further investigation I have found this dealership has done this to many people. I just need help getting them to take this car back or pay to fix it and to make sure they are following safety laws. I feel responsible to report this because I know I wish someone else had and it would be absolutely devastating if someone got injured in a vehicle sold by them.
Engine failure at 27k miles on a highway going highway speeds (45-50 MPH). This failure happened on a night when it was 5 degrees and dropping, vehicle full of my family + my parents. Complete engine failure, no way to run heat or move the vehicle at all. Engine failure #2 at 37k miles while driving down a 2 lane road, was able to pull into an apartment complex Complete vehicle infotainment failure, not able to use handsfree device, backup cameras, front and rear safety sensors. Engine failure #3 at 65k miles on a 4 lane highway going 65-70 MPH. Was able to get to a turn lane. Engines have shuddered / lost power steering / electrical many times while going 70+ MPH on 3+ lane highways
When putting vehicle in reverse, the screen for the rear camera will go to full intensity brightness. There is no adjustment for this, as the dashboard lights do not control the screen brightness. It is impossible to see out of the Sideview mirrors with the windows up due to the reflection off of the windows. This is amplified even worse when it is raining at night. GM had a recall for this problem on the previous generation Suburban, and it was corrected by a software update. I have had it at the dealer twice since buying it in June. They have confirmed the issue, but state that GM says this is normal. You shouldn't need to roll down windows at night in order to see out of your mirrors. When the vehicle is taken out of reverse, the camera will dim down to an appropriate brightness, but that is when the vehicle is in Drive, and the screen returns to normal layout. There are numerous complaints on this specific generation vehicle on multiple forums across the web.
Multiple time the full safety camera system has failed. The front rear and 360 degree view camera have intermittently failed multiple times. Restarting the vehicle has had no effect on restoring functionality of the very vital rear back up camera, front camera, parking and pedestrian sensors. This is a random occurrence, has happened at least 5 separate occasions since purchase, and occurs intermittently. Date is the last time this issue occurred.
The airbag error indicator on the dash activates frequently, especially after driving several hundred miles in one day. When the error message is activated, the backup camera image is pixilated. It does not do it when the vehicle is in park. Chevrolet service technicians have been unable to recover the error code or replicate the error message. This is a continuing problem.
On several occasion the touch screen display has failed to turn on. This screen is used for the display of the backup camera, the audio, HVAC, and other controls. This has typically happened when the vehicle was first started, though it has happened while the vehicle was in motion. At wich point the display remains blank and my not work untill after shutting down the vehicle and restarting it again. This is an intermittent problem.
Backup camera has been foggy since new. They told me that's the way it is...foggy and fuzzy. Now it has gotten noticeably worse in the last month. 2 different people at the dealership service dept. Have told me they will not fix it till it breaks. It is especially bad in the dark..I cannot even see a black cat unless it has some white on it ! I have a picture here but the camera screen actually looks better in the photo than it does in person. Looks like you are looking thru fog. You can see in the photo the $220. Garmin dash camera looks was better that the rear.
Bottom line injectors! Have had this car for less than a year and replaced AC condenser, back up camera, whole fuel system dropped out bc of codes, full tune up, wires, plugs xs 2, still had misfires, rough idle codes finally after 2000$ fix and out of warranty fixed the problem! Might look nice but will never buy again!
Related recalls
Electrical system: ignition
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Silverado and GMC Sierra trucks manufactured January 24, 2014, to February 26, 2014, 2015 Chevrolet Suburban vehicles manufactured February 12, 2014 and Chevrolet Tahoe vehicles manufactured February 6, 2014, to February 13, 2014. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
- Risk
- If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
- Remedy
- GM will notify owners, and dealers will replace the ignition lock housing, free of charge. The recall began on November 20, 2015. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is 15573.
Recall number 15V640000 · Recall details
Electrical system: ignition
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
- Risk
- If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
- Remedy
- GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1‑800‑458‑8006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), or 1‑800‑462‑8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Recall number 14V827000 · Recall details
Electrical system
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
- Risk
- If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1‑800‑521‑7300 (Buick), 1-800-458-006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), and 1‑800‑462‑8782 (GMC). GMs number for this recall is 14515.
Recall number 14V614000 · Recall details
Electrical system
- What is wrong
- Gm is recalling certain model year 2006-2009 buick, lucerne; cadillac dts; hummer h2; model year 2008-2009 buick enclave; cadillac cts; model year 2007-2009 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, silverado, suburban, tahoe; gmc acadia, sierra, yukon, yukon xl; saturn outlook; and model year 2009 chevrolet traverse vehicles equipped with a heated washer fluid system (hwfs). A recall was implemented in 2008 to add a fuse to the control circuit harness to address the potential consequences of a printed circuit board (pcb) electrical short. However, there have been new reports of thermal incidents on hwfs modules after this improvement was installed. These incidents resulted from a new failure mode attributed to the device's thermal protection feature. The significance varies from minor distortion to considerable melting of the plastic around the hwfs fluid chamber.
- Risk
- It is possible for the heated washer module to ignite and a fire may occur.
- Remedy
- Dealers will permanently disable and remove the heated washer fluid module. An updated page for the owner manual will be provided and inserted in the owner manual to document that the feature has been permanently disabled and removed from the vehicle. The safety recall began on june 11, 2010. Owners may contact buick at 1‑866‑608‑8080, cadillac at 1‑866‑982‑2339, chevrolet at 1‑800‑630‑2438, saturn at 1‑800‑972‑8876, gmc at 1‑866‑996‑9463 and hummer at 1‑800‑732‑5493 or at the owner center at www.gmownercenter.com.
Recall number 10V240000 · Recall details
Electrical system
- What is wrong
- Gm is recalling 857,735 my 2006-2008 buick lucerne; cadillac dts; hummer h2; my 2007-2008 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, silverado, suburban, tahoe; gmc acadia, sierra, yukon, yukon xl, saturn outlook; and my 2008 buick enclave vehicles equipped with a heated wiper washer fluid system. A short circuit on the printed circuit board for the washer fluid heater may overheat the control-circuit ground wire.
- Risk
- This may cause other electrical features to malfunction, create an odor, or cause smoke increasing the risk of a fire.
- Remedy
- Dealers will install a wire harness with an in-line fuse free of charge. The recall began on september 12, 2008. Owners may contact buick at 1‑866‑608‑8080; cadillac at 1‑800‑982‑2339 or http://www.cadillac.com; chevrolet at 1‑800‑630‑2438; saturn at 1‑800‑972‑8876 or http://www.saturn.com, gmc at 1‑866‑996‑9436; or hummer at 1‑800‑732‑5493; or through their website at http://www.gmownercenter.com .
Recall number 08V441000 · Recall details
Questions about the Chevrolet Suburban backup camera
Which Chevrolet Suburban years have backup camera failure problems?
The model years with the most reports are 2017 (5 complaints), 2015 (4 complaints) and 2008 (1 complaints).
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