The contact owns a 2012 Chevrolet Volt. The contact stated that while the vehicle was parked and occupied, the contact attempted to start the vehicle; however, the instrument panel displayed a blank screen. An independent mechanic was contacted. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 132,000.
2012 Chevrolet Volt: screen or infotainment failure
11 of the 245 complaints about the 2012 Chevrolet Volt describe screen or infotainment failure.
- owner complaints
- 11
- of this car's complaints
- 4%
- typical mileage
- 87,000
- recalls
- 1
Screen or infotainment failure by model year
- 20171
- 20164
- 20151
- 20141
- 20132
- 201211
- 20114
What owners say
The contact owns a 2012 Chevrolet Volt. The contact stated that after entering and starting the vehicle, she became aware that the center console screen was showing a blank screen. The contact restarted the vehicle however, the failure persisted. After waiting for a few minutes, the contact drove the vehicle to her son’s home to charge the vehicle and the display screen started working. The contact was concerned that the failure would recur. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 87,000.
The information display has gone black. The information display shows speed, mileage, fuel level, turn blinker status, and other critical information. The screen brightness adjustment does not affect the display and is not the problem. The issue continues whether the vehicle is in motion or stationary, on city streets or highway, turning, or braking. I do not know the root cause of the issue but it appears to involve onboard computer components. The vehicle has not been in an accident nor damaged in any way.
The main display on the dashboard is blank. I cannot see my speed or remaining charge or gas.
Went out to start my car to go to work and the touchscreen or main data screen is black. I can't tell if I have any electrical power or if the heat or AC or stereo is on. If this were to happen on a trip out of town it could put me in severe danger.
The federal safety agency id number:10872363 the instrument panel display screen went blank and will not come back on. The backlight is functioning and it will intermittently reboot and display but only temporarily. It started gradually and would occasionally go blank while driving on highways and city streets; both in motion and stationary, and eventually failed entirely. After researching the issue, it seems this is a common issue which no dealer seems to know how to fix. This means no speedometer, no fuel/battery range information, and no indicator lights of any kind. The odometer is also now not visible. Originally this issue only occured when the outside temperature was over ~75f (a common noted factor with other volts having this problem). The issue has since progressed to being fully disfunctional.
Drivers display dashboard is black when started. Has not returned after many restarts, charges, locks and battery disconnects.
Drivers display dashboard is black when started. Hasn't returned after many restarts, charges, locks and battery disconnects.
The information display has gone black. The information display shows speed, mileage, fuel level, turn blinker status, and other critical information. The screen brightness adjustment does not affect the display and is not the problem. The issue continues whether the vehicle is in motion or stationary, on city streets or highway, turning, or braking. I do not know the root cause of the issue but it appears to involve onboard computer components. The vehicle has not been in an accident nor damaged in any way.
Service airbag warning appeared. All other functions checked ok, no codes. One day later the multifunction screen display is blank and all buttons but the climate control are non functioning. Only capacitive touch buttons that work are front dehumidifier, and fan control buttons (including auto). Air conditioning is stuck on an no other buttons function. May be related to prior submission: the federal safety agency id number: 10872363
At random times and days, when starting the car, the center lcd display is blank. This display is crucial for the safety of the vehicle because it displays your speed, the battery life and gas tank amount, turn signal indicators as well as other important details needed when driving. It's not safe to drive this car when the vehicle's screen is blank. This has happened 4 times. 3 of the 4 just recently. After a day or 2, the screen will start working and then after a day or 2, it would stop. It's an on going issue and I'm finding out through forums that there's a bunch of complaints about this issue and not just with the 2012 volt but with other year volts as well. I'm concerned for my safety as it's dangerous to drive blindly without knowing your speed or how much gas or battery life you have left.
Service bulletins that may apply
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
- This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and...
- Electrical system
- Electrical system
- Electrical system
- This warranty administration bulletin provides policy information on the requirements for 12V battery...
- Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
Related recalls
Electrical system: ignition
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
- Risk
- If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
- Remedy
- GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is 14617.
Recall number 15V145000 · Recall details
Questions about the 2012 Chevrolet Volt screen failure
Is screen or infotainment failure a common problem on the 2012 Chevrolet Volt?
11 of 245 owner complaints about the 2012 Chevrolet Volt (4%) mention screen or infotainment failure. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2012 Chevrolet Volt?
There is 1 recall and 451 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Chevrolet Volt
Airbag light 30Check engine light 14Stalling 11Fuel gauge 10Loss of power 10
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