The contact owns a 2012 Chevrolet Volt. The contact stated that while the vehicle was parked and occupied, the contact attempted to start the vehicle; however, the instrument panel displayed a blank screen. An independent mechanic was contacted. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 132,000.
Chevrolet Volt screen failure problems
24 of the 1,876 owner complaints about the Chevrolet Volt describe screen or infotainment failure, most of them for the 2012 model year.
- owner complaints
- 24
- worst model year
- 2012
- typical mileage
- 70,000
By model year
- 20171
- 20164
- 20151
- 20141
- 20132
- 201211
- 20114
Often reported together
Fuel gauge 3Backup camera 3Won't shift 1Loss of power 1Check engine light 1
What owners say
The BECM (Battery Energy Control Module) failed. The vehicle illuminated the MIL and the driver display to show a "Reduced power". When restarted, the display showed "shift to park", which I did several times. After a couple of restarts it displayed the "Reduced power" message, but would not go into drive. THE MIL was illuminated the entire time. Through numerous key cycles I got the VIN operable and took it to the dealer for repair. The BECM part is at the dealer or on its way back to GM as a core return. While this occurred while I was leaving my garage, it could have occurred in traffic, which would put me or others at risk. The problem was investigated by my local dealer (Currie Chevrolet in Forest Park, IL) and it was determined to be both a bad Battery Energy Control Module (BECM) and a bad shifter assembly. The shifter had been replaced (or repaired?) for an earlier Shift to Park failure per TSB 23-NA-119. The dealer kept the BECM as a core. I have pictures of the core. The dealer or GM should have that core. The above described warning lamps and messages and systems first appeared at the time of the event that lead me to take it other dealer ASAP. Note the condition and model year is described in GM special coverage letter "N232432680 Battery Energy Control Module Malfunction". the federal safety agency investigation PE23022 lead to this coverage letter. Per GM, while my vehicle experienced the conditions and is in the model year coverage of the letter, its VIN is not covered. I think the federal safety agency should re-open the investigation and consider a recall. There could be other VINS susceptible this failure condition. There could be operators of those VINs who cannot afford the expense (~$3000 or more) or downtime of the repair, and will keep operating the vehicle, putting people at risk again. If a recall is not supportable, I'd request that the VIN list be expanded to cover all possible defective BECMs.
Driver display is blank (no speed, gear position, odometer, gas tank, etc), with the exception of some warning icons like tire pressure and passenger seat belt status. Does no return after turning off power.
vehicle suddenly stopped while driving , engine light came on and on board charging system maintenance showed on dash display , I was able to restart it and take to the dealer for diagnosis they said that the BECM needs replacement at the cost of $2500.00 and that it is common on this vehicle ,this issue is a safety problem GM has issued a TBS for this defect recognizing it as an existing defect, this would cause a tragedy if it occurs while driving a on the highway ,since the car would loose power and could cause a catastrophic accident . the cost of the repair for a known defective part is unfair to the consumer and should be the manufacturer responsibility to bear the cost for safety .
The contact owns a 2012 Chevrolet Volt. The contact stated that after entering and starting the vehicle, she became aware that the center console screen was showing a blank screen. The contact restarted the vehicle however, the failure persisted. After waiting for a few minutes, the contact drove the vehicle to her son’s home to charge the vehicle and the display screen started working. The contact was concerned that the failure would recur. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 87,000.
has had the blank screen display the vehicle is unsafe to drive. One can run out of electrical power and or gas and not know, stop on the highway and be in harms way. no turn signals, no speed indication at all, nothing. this is recall worthy! and needs to be addressed by chevy.
The volt center display has gone blank, probably a bad screen. The display serves multiple purpose: infotainment, navigation, charging control (being an electric vehicle), and most importantly the back up camera display. The rear hatchback visibility is very poorly designed, with great dependent & reliance on driver to use the back camera. Without the display, backing driver can not see a small child nor any object.
Drivers side dash display went black while driving, ( just driving down a congested freeway in houston ) all information lost speedometer, fuel gauge, turning indicators, propulsion mode,, rather a nightmare having this happen
Tl* the contact owns a 2016 chevrolet volt. The contact stated that the back-up camera was malfunctioning and the front console would not work if other services were being used. The contact had to turn off and restart the vehicle to get the console to work again. The vehicle was taken to reliable chevrolet (800 n central expy, richardson, tx 75080, (972) 201-9240) where they re-flashed the module and changed the camera; however, the failure recurred and the vehicle would shut off when parked. The vehicle was a hybrid and the battery was depleted. The contact was concerned about the carbon monoxide level in her garage. The vehicle was getting more and more difficult to shut off and the contact had to wait several minutes to make sure it finally shut off. The vehicle was taken back to the dealer where they stated that they would contact the manufacturer and call back. The failure mileage was 5,000. *tt *jb *tt the consumer stated unresponsive display goes blank when starting the vehicle. The consumer further states when a vehicle is turned off having errors not recognizing the vehicle is in park.
The information display has gone black. The information display shows speed, mileage, fuel level, turn blinker status, and other critical information. The screen brightness adjustment does not affect the display and is not the problem. The issue continues whether the vehicle is in motion or stationary, on city streets or highway, turning, or braking. I do not know the root cause of the issue but it appears to involve onboard computer components. The vehicle has not been in an accident nor damaged in any way.
Related recalls
Electrical system: ignition
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
- Risk
- If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
- Remedy
- GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is 14617.
Recall number 15V145000 · Recall details
Questions about the Chevrolet Volt screen failure
Which Chevrolet Volt years have screen or infotainment failure problems?
The model years with the most reports are 2012 (11 complaints), 2011 (4 complaints) and 2016 (4 complaints).
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