Chrysler Pacifica Plug-In Hybrid transmission failure problems

Filed Oct 16, 2026 · Transmission · 181,901 miles · TX

The contact owns a 2018 Chrysler Pacifica Plug-In Hybrid. The contact stated that while driving at 65 MPH, the vehicle experienced a total loss of motive power. The Check Engine warning light illuminated, and a warning message reading "Stop Safely Vehicle will shut off Soon" was displayed. The vehicle was towed to a dealer where diagnosis confirmed a transmission failure requiring replacement. The vehicle was scheduled for repair. The failure mileage was 181,901.

Filed Jan 18, 2025 · Engine · CA

We were driving on the freeway, 65 MPH, 0% battery life. Warning came on the dashboard stating something like “ Pull over safely, engine will stop”. Engine had already stopped and we luckily avoided impending doom and pulled off to the side of the highway. Turned car off, waited a couple min, and started the car again. Car turned on with check engine light. Able to slowly get to the next exit. Next morning, took to dealer. After two days, they said it needed a NEW transmission?! Still waiting after 2 weeks. 2023 Chrysler Pacifica. 17,000 miles.

Filed Dec 18, 2024 · Transmission · GA

While driving on a road, vehicle came to a sudden stop and began bucking wildly. Dash indicator said to place vehicle in park, but gear selector knob was unresponsive the first few tries, but was eventually successful. Attempted to put in drive to move from roadway and vehicle began bucking again, bucking continued regardless of gear selected. Attempted to place vehicle in neutral for tow truck, and bucking continued in neutral. Two children and two adults were placed in danger when the vehicle came to a sudden stop on a road and could not be moved. Big O Chrysler Dodge Jeep Ram at 2645 Laurens Rd Greenville, SC 29607 received the vehicle for warranty repair. Big O was advised that the issue was likely a transmission failure common to this model and trim of vehicle. Big O's service technician replaced the fuel pump control module, which is a relatively low cost repair compared to servicing or replacing the faulty transmission. This repair was unrelated to the transmission failure and unlikely to resolve the issue. Big O returned the vehicle to the owner and the transmission issues continued in their parking lot. By returning the vehicle in an unrepaired state, Big O placed the safety of the driver in danger by clearing her to drive an unrepaired and unsafe vehicle on public roads.

Filed Nov 11, 2024 · Transmission · CA

After three separate incidents of stalling on the freeway, with multiple lights and chimes coming up on the dashboard, I got the car to the dealership. It needs a new transmission. The car has 25k miles on it.

Filed Sep 2, 2024 · Transmission · CA

On [XXX] around 12:00 PM, while traveling northbound in the HOV lane at 70 MPH on [XXX] near [XXX] , with two small children in the passenger row and two adults in the front, the following error suddenly appeared on the dashboard: "Stop Safely -- Vehicle Will Shut Off Soon." Power to the engine stopped as a result and the car coasted. A "red turtle" warning and a "Check Engine" error also displayed. No other errors, unfamiliar sounds, or mechanical noises preceded these errors, nor had there been any other recent problems with the car. We pulled over to the shoulder immediately and turned the car off for approximately 5 minutes to see whether the errors would persist. With the "Stop Safely" error no longer on the dashboard, we turned the car on again and drove it to the dealership. On that drive, the previous errors appeared a second time. The dealership, Carl Burger Dodge Chrysler Jeep RAM World (La Mesa CA), has confirmed that the transmission needs to be replaced and that it is unsafe to drive the vehicle until the transmission is replaced. On August 30, 2024, the dealership said that they are waiting for Stellantis to release the transmission and "that won't happen any time soon." As of today, September 2, 2024, Carl Burger has failed to provide a timeline for the replacement and have informed us that we must deal with Stellantis in order to get the case escalated and the car repaired. They have also refused to offer us a replacement/loaner vehicle while ours is in the shop. Mileage: 51,000 Stellantis Case Number [XXX] Dealership: https://www.carlburger.com/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 27, 2024 · Electrical, Engine · IA

While driving the vehicle home after purchasing it, the check engine light came on with an error message saying to pull over safely, the van would shut off in 2 minutes. The dealership had the van for 16 days and replaced the transmission. The first time driving it after receiving it back, the check engine light came on. The dealership claimed the code was not cleared from the previous repair due to being the same code. The same day we received it back again, the same error message appeared; however, it immediately shut off in the middle of the street and jerked forward into a curb. The dealership has had the car for 4 days this time, as of now has not looked at the car yet and will not provide a loaner car.

Filed Aug 20, 2024 · Transmission · WI

I purchased a 2024 Pacifica hybrid new off the lot (~1200 miles on it at time of purchase). Two weeks into ownership I was exiting the highway and I heard a clunk and lost all engine power on the vehicle and a warning screen came up telling me to pull over. I was able to pull over in a "safe" location where cars were able to see me and pull around me. I could not move anywhere else as the car has no power when I hit the accelerator pedal. I sat in the car for a few minutes and after a google search it told me to try turning it back on to regain power to limp it home and that worked (Check engine light still on). I took it to the nearest dealer and they told me that the code went into a stored state and they couldn't do anything and for me to just keep driving it and keep an eye on it. Two days later I had it happen again and i just barely made it to the shoulder but almost got rear ended. I took it into the dealer and told them they have to fix it as I don't feel safe in this car nor do I feel safe having my wife drive my children in it. They said this was a common issue with the transmission that was supposedly fixed in the 2024 but from what they are seeing it looked to be the same issues as prior years which requires a new transmission. They told me Chrysler wouldn't warranty it until they could replicate the issue with their computer attached. They have put 1000 miles on the car but haven't been able to replicate it. I have called Chrysler multiple times and they have a case file open but aren't taking action until the dealer can recreate this issue. This is a huge safety risk and could cause a major accident if it happened in a construction zone or somewhere where we couldn't pull off safely! This needs to be addressed and force Chrysler to fix these issues because I know I'm not the only one with this issue (according to many online forums).

Filed Aug 6, 2024 · Engine, Fuel system · IL

We were driving on the highway when we got a warning to pull over safely as the vehicle will shut down soon. The accelerator became unresponsive, and the vehicle began losing power. This has happened a number of times and we took it into the dealer who replaced the transmission. However, on various social media sites, it has been reported that this has been happening to many many people. This is an extremely dangerous situation for so many people unaware of the potential. As I understand it, they replace the transmission with a like transmission. The problem is not actually being solved. They are simply offering a short term fix with the potential for it to happen again. It is reported by others that their second transmission has done the same thing. Below is one example of a social media post where others have claimed the same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 11, 2024 · Electrical, Fuel system · VA

Van lost motive power and screen showed the attached warning message. Waiting on dealership to replace the transmission, but it's backordered with no estimated availability.

Filed Jul 11, 2024 · Transmission · WI

In April 2024 our vehicle turned off while driving with our children in the car. A warning light came on stating the car would lose power, it did within 30 seconds. Our transmission was replaced. In June 2024, the same thing happened on the interstate putting us in an extremely unsafe and scary situation. Our power inverter module now needs to be replaced and the repair has been ongoing for over a month.