2022 Chrysler Pacifica Plug-In Hybrid: complete transmission failure

Filed Dec 18, 2024 · Transmission · GA

While driving on a road, vehicle came to a sudden stop and began bucking wildly. Dash indicator said to place vehicle in park, but gear selector knob was unresponsive the first few tries, but was eventually successful. Attempted to put in drive to move from roadway and vehicle began bucking again, bucking continued regardless of gear selected. Attempted to place vehicle in neutral for tow truck, and bucking continued in neutral. Two children and two adults were placed in danger when the vehicle came to a sudden stop on a road and could not be moved. Big O Chrysler Dodge Jeep Ram at 2645 Laurens Rd Greenville, SC 29607 received the vehicle for warranty repair. Big O was advised that the issue was likely a transmission failure common to this model and trim of vehicle. Big O's service technician replaced the fuel pump control module, which is a relatively low cost repair compared to servicing or replacing the faulty transmission. This repair was unrelated to the transmission failure and unlikely to resolve the issue. Big O returned the vehicle to the owner and the transmission issues continued in their parking lot. By returning the vehicle in an unrepaired state, Big O placed the safety of the driver in danger by clearing her to drive an unrepaired and unsafe vehicle on public roads.

Filed Nov 11, 2024 · Transmission · CA

After three separate incidents of stalling on the freeway, with multiple lights and chimes coming up on the dashboard, I got the car to the dealership. It needs a new transmission. The car has 25k miles on it.

Filed Aug 6, 2024 · Engine, Fuel system · IL

We were driving on the highway when we got a warning to pull over safely as the vehicle will shut down soon. The accelerator became unresponsive, and the vehicle began losing power. This has happened a number of times and we took it into the dealer who replaced the transmission. However, on various social media sites, it has been reported that this has been happening to many many people. This is an extremely dangerous situation for so many people unaware of the potential. As I understand it, they replace the transmission with a like transmission. The problem is not actually being solved. They are simply offering a short term fix with the potential for it to happen again. It is reported by others that their second transmission has done the same thing. Below is one example of a social media post where others have claimed the same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 11, 2024 · Electrical, Fuel system · VA

Van lost motive power and screen showed the attached warning message. Waiting on dealership to replace the transmission, but it's backordered with no estimated availability.

Filed Jul 11, 2024 · Transmission · WI

In April 2024 our vehicle turned off while driving with our children in the car. A warning light came on stating the car would lose power, it did within 30 seconds. Our transmission was replaced. In June 2024, the same thing happened on the interstate putting us in an extremely unsafe and scary situation. Our power inverter module now needs to be replaced and the repair has been ongoing for over a month.

Filed May 4, 2024 · Transmission · OR

We were driving our van uphill and about to go through a stoplight when the van suddenly lost all power and multiple warning lights came on. We turned the car off and on several times over maybe 5-10 minutes, 3 stoplight cycles until we were able to get power back and proceed through the light, causing a lot of traffic backup and unsafe situation because drivers were going into oncoming traffic lanes to get around us. The car would not move at all until we got power back. It then was ok until a couple days later it lost power again. that time, it was on a flat road and able to creep the 3 blocks home at about 5mph. Presumably the first time, it couldn't move at all because we were on an uphill? We had it towed to Chrysler and the transmission was replaced. we have had multiple other issues with this car but our request for a buyback was denied. I am concerned about the safety and reliability of this car.

Filed May 4, 2024 · Transmission · CA

While driving on the freeway an indicator light of a red turtle lit up with a message "Stop Safely, Vehicle will shut off soon". After pulling over to the side of the road, turning the car off and back on message was gone. The same message appeared twice again wile continuing to drive on the freeway on the same drive. The third time took an off-ramp to get off the freeway and after a short while gas pedal did not respond. Eventually made it home and took the car to the dealership. Identified transmission needs to be replaced and service was preformed on the vehicle. If I were not able to pull over at a relatively safe location on the freeway the car may have shut off in the middle of the freeway putting us and other motorists at great danger. Reading online, this exact same issue occurred to multiple other people with the same car model, Chrysler Pacifica Hybrid 2022 - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Apr 8, 2024 · Transmission · MI

We experienced a loss of vehicle power while on the highway. The vehicle suddenly went from 70 to 37mph while alerting us to pull over (no prior warning), and the the vehicle would soon come to a stop. We were forced to cross 4 lanes of traffic in order to pull over to the side of a major highway during rush hour. The vehicle had our whole family in it at the time, 2 adults and 2 children under 12. The vehicle put us and all others on the road in danger due to the sudden and unexpected loss of power. We were lucky not to cause a serious accident at the time of the incident. Furthermore, we are fortunate that the vehicle was not struck while on the shoulder of road. The problem has been reproduced and confirmed as a transmission failure by the local Chrysler Dealer. There was no previous warnings or issues with the vehicle prior to this incident.

Filed Nov 20, 2023 · Engine, Fuel system · NY

This letter is for a near fatality while driving my new 2022 Chrysler Pacifica Hybrid on October 30th, 2023. While driving back home on a dark and stormy night with poor visibility on i87 North my 2022 Chrysler Pacifica Hybrid shutdown nearly causing a fatal accident. My 3 kids (ages 4, 5, and 8) were in the car with me. The car blinked power and i lost motor function (no acceleration), the car went from around 70-75 miles per hour to almost 40 forcing me to try and get over to the shoulder. During this stressful process a mac truck nearly ran us off the road traumatizing me and my kids. While on the shoulder I tried everything to get the car back on, after turning off and on the car several times I was able to drive very slowly (max speeds of 1-20 miles per hour) with me pressing the gas pedal at full throttle. I was able to get off the New Palz exit which was 4 miles from the incident and call triple A for a tow truck back to Dutches Dodge. Since the incident, I've been working with FCA and looking for guidance on what can be done for my Family. The process has been very difficult with Dutches Dodge refusing to talk to us. Chrysler failed me with an unsafe car, I feel punished for being a responsible and safe driver. I brought in the car for recall 03A/the federal safety agency 23v-010 in July which did a software update for an internal transmission wiring connector. Based on the FCA case [XXX], I was told the STAR investigation found fault 21-008-23 which is for the internal transmission wiring connector. The software update does not seem to fix the issue, how many others are at risk? The car was proposed new on 12/13/2023 and had less than 12000 miles on it, all we know is the car needs an entire new transmission and new recall which we were not aware of for a serpentine belt. How can Chrysler assure us that the issue is fixed? Since the incident I have been dealing with post traumatic stress. Apart from having to take time off work and losing motivation I've felt that FCA does INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

Filed Jul 27, 2023 · Transmission · TX

With about 4000 miles on the van, I was driving down the freeway at 75 mph when the vehicle turned off, the check engine light illuminated, and all forward motive power was lost. Once stopped and off the road, the car was completely shut off. After a few minutes of waiting, the van was able to restart and be driven. This same loss of power occurred multiple times more in an effort to get the van to the dealership. The Power Invertor Module was replaced but the vehicle still experienced the loss of power. The next step was to completely replace the transmission. After 4000 more miles, the same issue occurred and the dealership once again replaced the transmission. After 7000 more miles, the loss of power occurred again and this time a wiring harness on the transmission was replaced. The very day we received the car back, it had the same loss of power, so it was decided by the dealership to completely replace the transmission again. The vehicle is on its fourth transmission and the van only has 17,000 miles on it. Every time this occurs, the check engine light comes on and gives an error code of "faulty Drive Motor A position sensor". The safety of me and my family is threatened every time there is a complete loss of power at highway speeds. The problem is reproducible and fully acknowledged and confirmed by the service staff. Over the span of 10 months this van has been in for service 5 times for a minimum of 7 days to over a month sometimes. Chrysler has not offered to buy back or replace the vehicle and has not offered a loaner until they can figure out a true repair.

Filed Jul 21, 2023 · Engine · CA

Was driving on freeway with my family, including my one year old baby and four year old daughter in the back, when a warning message came on dashboard stating "Stop Safely Vehicle Will Shut Off Soon" and van suddenly died in the middle of the freeway. Had to immediately cross multiple lanes and was terrified I was going to get hit by a big rig or other vehicle passing by. The safety of my family was absolutely put at risk. Contacted Chrysler dealership immediately but told they did not have any available appointments and could not examine the van until Thursday, 07/21/2023. Took the van to local dealership on Thursday, 07/21/23. Next day received a call and was told that the transmission needs to be replaced. The van was new when we bought it in February 2022 and had less than 15K miles when this incident happened. Was told by dealership that it could be months before the van can be repaired and that no loaner cars were available but that I would be placed on a wait list for a loaner car. Instructed by dealer to contact Chrysler Cares, which I did. Was assigned a case number by Chrysler Cares and told that someone would get back to me within 48-72 business hours, but that in the meantime there was nothing that could be done about the fact that the one vehicle we rely on to transport our kids is in the shop.

Filed May 20, 2023 · Electrical, Engine · CO

While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was quickly reduced to about 30 mph. The car continued to slow down and I was able to coast to the shoulder. I could have easily been injured or killed trying to get to the shoulder without any power from the engine. The transmission recall had been fixed the day prior. Car was towed to the dealership and needed a new transmission. Have been waiting for a new transmission for over 2 months.