The contact owns a 2018 Chrysler Pacifica Plug-In Hybrid. The contact stated that while driving at 65 MPH, the vehicle experienced a total loss of motive power. The Check Engine warning light illuminated, and a warning message reading "Stop Safely Vehicle will shut off Soon" was displayed. The vehicle was towed to a dealer where diagnosis confirmed a transmission failure requiring replacement. The vehicle was scheduled for repair. The failure mileage was 181,901.
2018 Chrysler Pacifica Plug-In Hybrid: complete transmission failure
5 of the 225 complaints about the 2018 Chrysler Pacifica Plug-In Hybrid describe complete transmission failure.
- owner complaints
- 5
- of this car's complaints
- 2%
- recalls
- 0
Complete transmission failure by model year
- 20242
- 20233
- 202214
- 20202
- 20193
- 20185
- 20172
What owners say
I purchased the van with 153k on it and could here clunk on transmission engagement but purchased anyway thinking I could find parts a repair. Turned out no parts availble so I drove until it failed at 156k. When it failed the vehicle lost motive power and would roll away in park. I paid 9k for a new unit 9/30/21 and after 6 bmonths began to hear the same noise. I notified and dropped off vehical on 3 seperate occasions the last 12/30/22 and was told (normal operation) The transmission failed in exact same way on 2/2/23 with only 25k miles transmission and 182k on vehicle and currently problem is not resovled as the chrysler dealer I towed it to refused to repair under warrenty and Ihad to two to croton pouint auto park chrysler dealer where it currently is and problem is as of yet not resolved. Leading up to the failure the vehicle would roll in excess of 4 inches on inclines before park engaged (unless steep enough auto brake engaged) I have a feeling that this problem is widespread (chrysler has the transmission on restriction) and would like to know if other people are having this issue as it is quite dangerous seeing as the car could roll loose from park.
We were on the return portion of a road trip, this was day 4 of driving. There had been no indications of any issues at all on days 1-3. While going 80 mph on i-80 in nebraska, in the left lane, the vehicle suddenly lost drive power (electric systems stayed on). My husband, who was driving, pressed the gas pedal to try and regain power. At that point the check engine light came on, followed by a red turtle image accompanied by the words "vehicle speed may be limited". My husband was able to coast us to the shoulder of the highway before the vehicle stopped moving completely. We had no warning at all that anything was wrong. I had just had the vehicle in for an oil change a few days prior to the trip and they did a basic inspection- all was fine. I am so thankful the road was not crowded and that no 18 wheelers were too close. This could have ended very differently and we were very scared. After waiting by the side of the highway for nearly an hour, we were towed to a nearby dealer. They diagnosed transmission failure.
Metallic buzzing / vibration during moderate acceleration. Occurs occasionally around 30 to 35 MPH but also at higher speeds. Vehicle has been at dealership multiple times where the belly heat shield was replaced, rocks were removed from the heat shield, undercarriage was inspected and parts secured, and most recently the entire transmission was replaced. All of the work has been performed under warranty as the vehicle only just passed 20,000 miles. Even after the transmission was replaced the buzzing sound continues as before resulting in another trip to the dealer. There have been no issues with the operation of the vehicle yet but I am concerned that the buzzing / vibration is indicative of a future issue that would render the vehicle inoperable.
I purchased the 2018 chrysler pacifica hybrid in december 2018. In february 2018 at about 3500 miles, the vehicle's engine light turned on and the engine sounded loud. I took the vehicle to the dealership and was informed that a pin was missing from the exhaust camshaft phaser. The pin was not installed with the manufacture of the vehicle according to the technician. The exhaust camshaft was replaced along with a camshaft phaser, oil control solenoid, and cylinder head cover gasket. Subsequently, the transmission failed and was replaced at about 6500 miles in june 2018. The vehicle is now in the repair shop awaiting diagnosis of another issue. I am not an expert in engines. I am concerned that my vehicle may not be the only vehicle manufactured without the camshaft pin. Again, I am not an expert, but I am concerned that the missing pin may result in inopportune engine failure that could result in endangerment of occupants of any faultily manufactured vehicles.
Service bulletins that may apply
- D-23-07
- FCA Caribbean Warranty Bulletin ID-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Warranty Bulletin D-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 Customers...
- ID-23-07
- Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 :...
- Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
- Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles
Related recalls
No recalls on record for this model year.
Questions about the 2018 Chrysler Pacifica Plug-In Hybrid transmission failure
Is complete transmission failure a common problem on the 2018 Chrysler Pacifica Plug-In Hybrid?
5 of 225 owner complaints about the 2018 Chrysler Pacifica Plug-In Hybrid (2%) mention complete transmission failure. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2018 Chrysler Pacifica Plug-In Hybrid?
There are 0 recalls and 8 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2018 Chrysler Pacifica Plug-In Hybrid
Check engine light 44Stalling 18Fire or smoke 14Loss of power 14Adaptive cruise 7Won't start 7Warning lights 5
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