In the past month I had experienced on two occasions, (while in motion and on a city street, specifically on the cross streets of dysart and camelback and a light at dysart and w. Sonoma dr.) that when I engaged the breaks the vehicle failed to slow and I felt as if the breaks were not working and the vehicle was not going to come to a stop. In the same month, approximately a week and a half after the last incident, on december 18th, 2019, my chrysler, pacifica was involved in a motor vehicle accident. Two vehicles in front of me came to an immediate stop. I applied the break but my vehicle began sliding and the ABS system did not seem to engage. The accident occurred on litchfield and camelback. My insurance company is conducting an investigation on the accident currently. I feel that it is important that I disclose the problems I had noticed and was ultimately too late to discuss with chrysler. I do not want this issue to occur to anyone else.
2017 Chrysler Pacifica brakes complaints
Page 3 of 4: complaints 41 to 70 of 87, newest first, as owners wrote them.
Sometimes is giving parking brake sign and will not change when you turn the knob to change to another level .say from p to d and vice-versa. When you drive continuously that way, it drain out the battery. I can conclude that it has both electrical battery problem and the parking brake problem
2c4rc1gg4hr[xxx] braked at a stop light car started hissing and the brake pushed back and the car started to roll forward vacuum brake booster check valve issue consumer stated about 10 days ago I was driving my 2017 pacific on the road and trying to slow down n stop my vehicle but at the end it could not normal stop. When I engaged the brake pedal it gave the 'pressure' back to my feet and sounds like 'air brake leaking' it was very dangers cause there was a car in front of my vehicle. I pushed hard brake pedal to the floor and the car suddenly stopped. Then I went to the peps boys repaired my cars brake pedal booster. When I did online research I'm not the only one vehicle owner has this safety issue. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt*dt
The peddle makes an air release noise, and will force my foot up preventing me from breaking. I could be sitting at a light and the vehicle will start driving forward with my foot still on the peddle making an air pressure noise. This happens everywhere I drive and have to stop, if I have to stop immediately I have to use my whole body to push the peddle down making a popping noise sometimes having to release the peddle and try breaking again. I've almost hit several vehicles due to no control of stopping.
My husband was driving my 2017 chrysler pacifica on 9/9/2019 around an s turn when suddenly the van lost its power steering. He could not control the vehicle that was traveling approximately 30 MPH. He couldn't break and the van hit a curb which caused the vehicle to blow out both driver side tires and rip the drivers front strut apart. In june of 2019 after receiving the notice of recall v53, I took my van to the dealership to fix that recall and any other recalls it may have. I waited approximately and 1 hour and 30 minutes while my vehicle was being fixed. I was told that all were completed and was handed the keys. Right after the accident I received an email about the recall. I called the dealership and they told me they didn't fix recall number v53. I contacted chrysler about the accident and they sent an investigator out to inspect the van. In return I received a letter from fca saying that they couldn't find any issues. I formally believe a malfunction happened at the time of the accident. Over the course of several months since owning the vehicle it had showed signs of an existing problem which we made complaints at the dealership and nothing was ever found. When you come to a stop or slow down to come to a stop/yield and accelerate the van would buck and or jerk as if it were to loose power and shut off. Something is wrong with the van whether it's related to recall v53 or an un-identified problem.
The brakes routinely are slow or stiff to engage. While driving, the brake is applied and the vehicle starts slowing down; then it seems like the brakes quit working. It is very unsettling. I pressed down hard(er) on the brakes and they engaged. Multiple times this has caused me to almost crash. On one instance (while in motion), I was unable to stop at a red light -- rolling straight through. On another occasion, I was able to slow at a stop sign, but not come to a complete stop. The dealer had the vehicle for three weeks and initially stated that it was an issue with the brake booster, but later stated that they could not replicate the issue, so they returned the vehicle to us without any repair.
With just over 45,000 miles on the odometer, the van developed a leak in the vacuum booster. This initially happened while stopped at a stop light. The van would continue to roll forward until we put it in neutral. When we took it to the dealer for repairs, they verified that it was a leak in the brake booster and that it was not covered under warranty with the miles we had on the van. They also verified that there was no recall on this.
We took a 7 hr trip in our 2017 pacifica on sat back home from vacation. The next day we drove to a local movie theater. We observed several warning lights appear for no reason. The next day the van would not start. Both batteries are dead. We used a battery charge to charge main battery but it would only charge to 11,6 and will not start the van. We tried jumper cables. Nothing will start the van. When roadside assistance came to tow the van to the shop the manual park release did not work and the rear tires were locked. Something is seriously draining the battery as soon as you take it off the battery charger. Something in the computer is sucking all the life from the battery. Very frustrating since I just took the van into the shop a couple of weeks ago to get the fourth recall issue fixed.
While sitting at a stop light pressing the brake pedal down, the car began rolling forward. The car continued to roll until I was able to press the brake down to the floor, and it finally stopped rolling. The brake pressure built back up and the brake light came on. The car was towed to the dealership, the break check valve was replaced, but the brakes continued to malfunction. The dealership has the vehicle still, and has not repaired the issue.
Tl* the contact owns a 2017 chrysler pacifica. The contact received notification of the federal safety agency campaign numbers: 18v049000(electrical system, engine and engine cooling), 18v395000(electrical system, equipment), and 18v332000 (electrical system, vehicle speed control). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received over a year ago. Ray brandt chrysler dodge jeep ram fiat (1660 westbank expy, harvey, la 70058, (504) 334-8908) was contacted and confirmed that the parts were not available. The dealer diagnosed that the battery failed and needed to be replaced. The vehicle was not repaired, but the failure recurred. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. While driving various speeds, the check engine and brake warning indicators illuminated. Also, the vehicle lost power once the contact released the brake pedal. The contact would have to turn the vehicle off and back on in order for the vehicle to resume normal operation. An independent mechanic performed a second diagnostic test, but found no failure. The failure mileage was approximately 53,000. Vin tool confirms parts not available.
1) braked at a stop light car started hissing and the brake pushed back and the car started to roll forward. Service stated brake booster needs repair. 2) turning slow as in backing out of parking spot and there is a creaking sound. Service states needs wheel hubs need replaced. Car is 67,000 miles
The forward collison and advance warning active braking sysem is a farce. I have taken the vehicle to the dealer to have it worked on but to no aviail. I had an accident and there was no warning and no braking. At one time they suggested it worked but you needed to have the cruise control system on, although the two systems use the same forward camera they are separate systems. Any driver that relies on this expensive system for any kind of aid is in for a deadly trutrh that the system is defective. I have repeatredly tried to test the system and I get nothing.
The brake pedal becomes hard and a loud hissing air sound comes from the brake pedal. Pedal also pumps on its own while at a standstill. Brake booster is leaking vacuum. This occurs under all driving conditions and times of day.
I reported this earlier. But after some testing chrysler said that this problem has never happened before, but all you have to do is google it and you find many. I think my brakes have failed four times since I have owned it. The day I bought it in 2017 and three times in march 2019.twice moving and twice when I started it.it didn't finish starting but went to run???
Tl* the contact owns a 2017 chrysler pacifica. On several occasions, while the vehicle was stopped at a traffic light, the brake pedal was depressed and felt very firm. The contact stated that it was difficult to depress the brake pedal while attempting to stop the vehicle. The contact also stated that extra effort was required to slow down or stop the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer and dealer were not contacted. The approximate failure mileage was 14,000.
The fcw doesn't seem to work all the time. The two years that I have owned it it has only activated maybe three times. But what I'm concerned about is the two times I really needed it it worked just the opposite it gave me no brakes and no warning and I had to turn onto the side of the road going around cars and when I replied the brakes they worked. Luckily I avoided a crash and there were no obstacles on the side of the road. I have had it in twice for recalls and told them about it, nothing. Since it just happened a second time I'm taking it to another dealer I have no confidence in a solution.tho. This van has about 46 minor non safety related problems.also. I had just turned off the freeway and the brakes took the cruise off but when I approached the stopped cars there was no brakes.and no warning to brake.and no car applied braking as required by the fcw system.as it is supposed to stop you.
Wife was driving the vehicle and it shut off while approaching an intersection. Vehicle shut down, gave warning that it must be in park before restarting.
Engine, lights, and all electrical shut off twice. The first time we were stopped waiting to make a left turn.we were able to restart it right away. The second time we were making a right turn off of a busy road onto a side street and got about half way through the turn when everything shut off and we were not able to restart it.this was scary and very dangerous fortunately the van rolled sufficiently to get off the main rd. We tried to push it further but with out electric we were not able to release the parking brake which turns on when the engine stops. We were finally able to start it with the help of a portable jump starter that we always carry in the vehicle. We took it to the dealer and they were not able to find anything wrong. I have no idea what the problem is but it involves a total electric disconnect that is possibly reconnected when an outside power source is introduced (jump starter) . I am afraid to drive it. I notice online several more of the same type complaints. The first was 12/26/18. The second was 1/6/19.
Code PCM p258b electric vacuum pump = press on brakes and van does not stop must keep trying to press on brakes to stop this is not safe. Code ABS c1252-92 vacuum pump control circuit code sccm b2225-00 (scm) steering column module internal
Tl* the contact owns a 2017 chrysler pacifica. While traveling 10 MPH in the driveway, the brakes failed and the vehicle crashed into the garage. There were no injuries and a police report was not filed. The contact took the vehicle to koons automotive of culpeper (401 james madison hwy, culpeper, va 22701, (540)-812-2444) where it was diagnosed that the brake booster failed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to call the federal safety agency to file a complaint. The failure mileage was 54,000.
Car was in motion, in traffic, using cruise control on a two lane highway. An attempt was made to accelerate and pass the slower car ahead. When accelerating to override the cruise control, the car decelerated and felt as though the brakes were being engaged. Fortunately oncoming traffic did not approach before the car was able to limp back the lane. Mullane motors serviced the vehicle to fix the problem. Two days later the car again decelerated when applying gas to proceed, a warning flash appeared that said electronic throttle needs to be serviced. All this happened a few moths after we had our car to the dealership for the recall regarding the cruise control and two days after servicing to fix the deceleration happening as gas pedal is depressed.
Tl* the contact owns a 2017 chrysler pacifica. While slowly driving out of a parking lot, the brakes failed. As a result, the contact crashed into the passenger side of a bus that was stopped at a traffic light. There was no warning indicator illuminated. The air bags did not deploy. A police report was filed and there were no injuries. The contact's vehicle was damaged and towed to a tow yard. The dealer was not called. The manufacturer was notified and ordered an investigation of the failure. The failure mileage was approximately 11,200.
I was driving down the interstate at 70mph and all of a sudden the van told me to put it in park and restart the vehicle. As I'm sitting in the middle of the interstate in rush hour traffic and cars flying past me I discover I'm locked out of my own engine. The brakes were locked, I couldn't restart the vehicle, I tried opening my door, after the van came to a stop, to get the van to reset but nothing worked. Finally the van allowed me to start the vehicle back up after several minutes of being stranded in the middle of the interstate. I had lost power steering and wasn't able to pull over alongside the shoulder nor could I brake or accelerate! I had to wait for the car to come to a stop and then had to troubleshoot why my engine locked me out in the middle of a 4 lane highway.
When ever driving down hill the brakes makes a loud noise (skipping thud sound) it feels and sounds like as the whole front suspension or brakes about to fall off the van. The other problem when turning the car at even at low speed when the road is wet the van suspension would make noise and tire wont grip. Happens many time pulling out from my drive way when its lightly wet.
On tuesday 7/31/18, as I was slowing down to turn onto a neighborhood street, the electronic stability control active warning light came on, a warning that lane assist was unavailable flashed on the dashboard, and the blind spot sensors on both side mirrors turned on with a warning message that the blind spot assistance was unavailable. After about an 1/8th of a mile, I slowed to a stop sign and the brakes started to feel tight as if they were locking. The screen on the dashboard went blank and the gauge speedometer was not registering. I was able to make a slow left turn and then an immediate right turn into a driveway, but as I came to a stop the brakes were completely locked up and nothing was working as if the engine had turned off. I had to restart the vehicle twice for the dashboard to come back to normal. Had u64 - reprogram powertrain control module and u50 manual park release recalls performed 7/25/18.
Brakes would go out when pressed more than 50%. Was told it was the brake booster and it would have to be ordered from the east coast because chrysler had been ordering them a lot. If chrysler knows this is a common problem and the brakes can go out on a minivan full of kids, why hasn't this recall been issued? Had to pay $500 just to get it fixed immediately. My wife panicked when the brakes went out and almost rear-ended a car at a stop light going 35 MPH. *tt
While going 40 MPH and coming to a stop sign I took my foot off the gas pedal and coasted to 20 MPH. I then applied the brakes. The car shook a shrieked. The engine was still powering the car even though my foot was not on the gas pedal, but on the brake. I shifted into neutral and was able to stop the car. The engine returned to idle. The vehicle has not repeated this problem. The vehicle just had the u64 recall performed. This was a on a 40 MPH suburban road.
I called ramsey chrysler service in ramsey, ny to have them perform the repair for nhsta recall # 18v‑395, since the pacifica was there for recall repairs nhsta recall # 18v‑332 and 18v‑049 . Jason from service said there was no recall but chrysler and the federal safety agency said there is this recall and it is on both websites. Jason wouldn't go into either web site to check. He said he has access to information "that I don't have". Tariq from chrysler customer service was contacted and confirmed there is a recall 18v‑395 (chrysler's recall # is fca-u50). Tariq called ramsey and jason acknowledges the recall but refuses to fix it. Tariq from chrysler customer service said my only option now is to go to another chrysler dealer. I need the nhsta to be aware that the ramsey chrysler dealership in ramsey, nj refuses to comply with the nhsta's recall directive. I ask the the nhsta act on my behalf to compel the ramsey chrysler dealership in ramsey, nj to perform the recall repair.
My girlfriend was driving my pacifica. She experienced the car jump and she described it as being hit from behind. Then all of the sudden the vehicle forced itself to turn hard left and cause her to hit a box truck. She then bounced off that car and hit another vehicle. She said the brakes weren't working to good either. This car only had 11,186 miles on it. I have reported a similar issue of my vehicle jumping like it was pushed from behind or a jolt of power like the trans was slipping, only months into owning the vehicle. It was taken in and looked at more than once by my dealership, but they could not reproduce the problem, there were no codes, and therefore they couldn't find or fix the problem. Now the problem caused a car accident and luckily my kids were not in the vehicle. The car air bags also failed to deploy even though it experienced impact on both sides at 30-35 MPH. The front end was destroyed pretty good, so I am in shock the air bags were not deployed. Now the dash indicates the air bags need service? After the accident the car would not shut down and 3 officers felt the car was malfunctioning. Upon looking into my service records I noticed something odd. My "chrysler app" shows nhsta recall # 18v‑049 as being completed according to the VIN. But my last visit to my dealer in feb of 2018 indicated there was no fix available at this time. How can it show completed then? I realized that the issues she experienced, and my self, are similar to the symptoms in this recall. There may be another similar...serious issue, that has to be looked into. Some type of malfunction caused this car to jump and drive right into another vehicle. This can be very dangerous if you put this same situation on an expressway going 55 MPH+, especially if the air bags fail to deploy
Three separate but related incidents: (1) when driving down a neighborhood street at under 30 MPH the van suddenly lost the ability to go forward. Pushing the gas pedal to the floor resulted in nothing. Since the van was going uphill, it began to decelerate at a slow pace. After a few seconds, the van regained the ability to move forward normally. (2) the van was stopped waiting to turn left. Upon pressing the gas forward and moving out into traffic, the van lost it's ability to move forward about halfway through the turn. In addition, a "thud" could be felt that felt like the van had been hit from behind. However, nothing hit the van. The loss of acceleration exposed to oncoming traffic. In 3 to 5 seconds, the van regained normal ability. (3) when driving down a busy street in traffic at around 20mph, the van lost the ability to move forward and a "thud" was felt as if the van had been hit. Again, it hadn't been hit. After 3-5 seconds, the van regained the ability to drive forward. Our suspicion of the cause has been the transmission. This is due to the "thud" feeling and the loss of moving forward. However, on two separate trips to the dealer, the cause has been diagnosed as "ABS module in plant mode". The ABS module has been replaced but it does not fix the problem. It does not feel like the van is trying to brake on its own as the deceleration in speed is extremely gradual. Rather, it feels like a loss of ability to propel/accelerate forward. The van is extremely unsafe to drive as you never know when you will lose the ability to move forward (and thus out of harm's way). These three incidents have occured in less than 150 miles of driving over the past 3 weeks ending 5/30/2018.
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