I was in a parking lot and I turned the van on with the lights on auto and the interior lights flashed on then went dark...no speedometer, no gas guage, no navigation, radio, or phone connection. I turned the car on and off twice but it didn't fix it. Then I turned the headlights off and the dash came back. I turned the headlights on and off twice more and nothing changed. We just bought this car and I am concerned it's a lemon.
2017 Chrysler Pacifica electrical complaints
Page 11 of 14: complaints 281 to 310 of 397, newest first, as owners wrote them.
The uconnect system has gone out in my car ( screen goes black) over a dozen times in 2 years. We are unable to use features such as backup cam, temp contols, navigation, radio etc. It has been to the dealer 6 times and no permanent fix has been found. Last week I re-set the fuse in order to get it to work.
Tl* the contact owned a 2017 chrysler pacifica. While driving approximately 35 MPH, the vehicle suddenly shut off. The vehicle was taken to autonation chrysler (interstate 35, fort worth, tx) where it was diagnosed that the battery was faulty. The vehicle was not repaired and was returned to the dealer. The manufacturer was not notified. The VIN and failure mileage were not available.
I purchased a used 2017 chyrlser pacifica and could not get my uconnect to work. I found out that the previous owner maintains the uconnect access account until they cancel it. They can unlock, start and if wanted steal my car using their cell phone. Uconnect does not cancel the account when the car is sold so the previous owner maintains the account until they cancel it. This is very dangerous as the previous owner can effect the operation of the vehicle without the new owner's knowledge.
Our 2017 chrysler pacifica has been jerking into gear and won't accelerate and then after a few moments, it does. The jerking feels as if someone just hit you from behind and you stall before being able to accelerate. This always happened while in motion flat road, incline, or down hill. When we called the dealership and took it in and informed them of the issue, they said they didn't see a problem. Now, we have an unknown message that says "service shifter". This came after the van was sitting and we got in to start the vehicle. It wouldn't start. Had to wait for a tow. The power windows, doors, hatch won't work but the radio and communications systems work fine.
Initially, while driving, a brief warning message would flash on the driver's info cluster that the "power steering was unavailable" and then the warning would go away very quickly. However, the warning began coming on more frequently, always while driving, and it would stay on, resulting in a total loss of power steering. This was very frightening since in the large van it became difficult to control while driving at both highway and side-street speeds. When the engine would be turned off and then restarted, the malfunction would resolve, however, it began happening more and more frequently, sometimes multiple times during a short drive. It was very unsafe to drive as the power steering could have potentially gone out at any time, such as a highway corner, resulting in loss of control. The car is now in the shop while they are trying to find a repair for the problem but as of now they are saying it is electronic and not mechanical.
There was a recall due to this vehicle hard shifting. I have had this fixed three times and it is hard shifting again. The vehicle lurches forward and sometimes it feels like it will stall out completely. It occurs when accelerating, especially after stopping. It is worse when shifting from the lower gears when the vehicle just begins to accelerate, however it also occurs while slowing down to turn. The electrical system that monitors the temperature gauge is not working properly. It often shows to be in the negative degrees. This causes the check engine light to come on. This has also been fixed by my dealership but it has continued to occur.
Engine, lights, and all electrical shut off twice. The first time we were stopped waiting to make a left turn.we were able to restart it right away. The second time we were making a right turn off of a busy road onto a side street and got about half way through the turn when everything shut off and we were not able to restart it.this was scary and very dangerous fortunately the van rolled sufficiently to get off the main rd. We tried to push it further but with out electric we were not able to release the parking brake which turns on when the engine stops. We were finally able to start it with the help of a portable jump starter that we always carry in the vehicle. We took it to the dealer and they were not able to find anything wrong. I have no idea what the problem is but it involves a total electric disconnect that is possibly reconnected when an outside power source is introduced (jump starter) . I am afraid to drive it. I notice online several more of the same type complaints. The first was 12/26/18. The second was 1/6/19.
Vehicle started having issues starting, the vehicle would not start once the start button was pushed. Once it did start and put into reverse or drive the vehicle would not move. I would have to turn the vehicle off, and on again several times before it would start. The vehicle would shut off and then turn back on while on the interstate whenever speed was reduced. The headlights would spontaneously shut off at night while driving, and could not be turned back on. The inside dash lights would also turn off making for a very unsafe situation. The air control also did not work properly. It would be very hot at 68 degrees, and would not blow a steady flow of air. It will speed up then slow down. *bf...
Vehicle shut off on my 7 times already 2 on highway and 5 on streets. 2 on highway was driving around 65 MPH when dash went off all lights went off no power steering or hazard light function. Had to pull over to median at a complete stop. The others were variant from coming to a stop all the lights shut off the gauge needles went crazy. And the others were driving at lower speeds. The worse is trying to muscle onto a parking lot or median with no power steering or lights
Power steering failing completely. Started intermittently and was first advised that a 'low battery' caused a power spike in the power steering unit and they charged the battery. Then it happened more frequent and they diagnosed it to the power steering unit itself which took a week to replace. Then two days later the power steering went out while entering a 90 degree curve at 35 MPH. Afterwards I could sit idling, watching the voltage wander between 11 volts and 15 volts, and have power steering, but as soon as I turned on the headlights or foglights or put it in gear, the voltage would stabilize at 14.6-14.8 volts and the power steering would turn off. It's been a week and they just contacted chrysler. I'm at 15 days in the shop between failed secondary battery, and a major safety issue with the power steering and no end in site. When the power steering fails, there is practically no way to turn the vehicle unless you have significant strength in the arms. A normal sized woman would only have one recourse and that is to stop abruptly. This will lead to an accident. When the power steering went out on me at 35 MPH, I had no ability to abruptly stop as I had a car immediately behind me. That would have resulted in being rear ended. If I hadn't been able to steer it by sheer brute force, we would have crashed into the trees along the road. When the vehicle was towed to the dealership the power steering would fail while sitting still, much less driving like it did when it first started. I have video of the power steering going in and out while sitting in the drive way.
Tl* the contact owns a 2017 chrysler pacifica. While driving approximately 50 MPH, the vehicle suddenly shut off. After coasting to a stop, the vehicle restarted and operated normally. The vehicle was taken to sarasota sunshine chrysler(7745 s. Tamiami trail, sarasota, fl) who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 25,000.
Hard shifting - going from 2nd to 3rd gear the van feels like it wants stall out and then all of a sudden a hard jerk(feels like you were hit from behind) then a loud knock and it drops into gear and takes off. Most often happens when in stop and go traffic. Sometime happens when just taking off from a red light. I have brought the van into the dealership over 8 times in the past 12 months, we have been able to duplicate the problem with the mechanic and chrysler care first tells me it is the adaptive transmission control trying to adapt to my driving habit so its the way I drive, then they tell me that is the way the van was designed to operate since we able to duplicate the problem in the same van but a brand new model that was on the lot. Then they tell me there is nothing else they can do.
In a shopping center parking lot, rolling forward at 10 miles per hour. My foot was not on the brake or the accelerator. Suddenly, the car accelerated over 1 second up to about 20 miles per hour. The acceleration was so rapid and sudden that I thought that I had been rear-ended. The vehicle slowed when I applied the break. The car then did it several more times over a few days period. I have taken the vehicle to the dealer, and they say that the car's computer has generated multiple errors, but they are unable to interpret the errors. The vehicle has been at the dealer for a week, with no success in diagnosing the problem or the fix.
In sept. 2018 I took my pacifica in for cruise control recall and check engine light. Recall and check engine light repair completed. Next day check engine light came on again and has been on and off for the past few weeks. It seems to stay on about 4 days and then off for a day or two. Cruise control (in motion) goes out sporadically. Power window- drivers window- auto up does not work. Window(parked and moving) goes up half way, stops and goes back down. Transmission-not consistent issue but lurching @ 10-15mph also at 30mph
The main problem is, my car does not start, the battery is dead and if I jumpstart their car it dies as soon as I shut the ignition, I spoke with a few people with the same car and they all have the same problem I called chrysler roadside assistance that's on the warranty and they save that no chrysler dealers will accept my car before two weeks, the first time it broke down I was in the middle of driving on a busy street, I dropped off my wife and helped her unload onload and then the car did does not start some of my friends told me their car stopped in the middle of driving also my transmission jumps gears in the middle of driving it?s a new car with a warranty but no one to talk to ..*bf.
Wife and children in the van in august 2017 driving at around 55mph on highway. Message center told her to place vehicle in park before starting. Vehicle lost all power while in motion and she coasted to side of road. Would not start, towed to dealer dealer drove for 10 days before faulted on them. Chrysler repaired a "faulty egr." august 2018, message told her that auto on/off needed service. Vehicle lost all power at 30mph on residential street. Took to dealer, they replace a battery for auto off/on. September 2018, while pulling into garage van put up message telling her to place vehicle in park before starting. All power lost and vehicle died. Van has been at dealer for 29 days. Currently has data recorder installed, and we are in contact with chrysler enhanced customer service to figure out the problem *dt updated 11/29/18
Tl* the contact owns a 2017 chrysler pacifica. While driving 30 MPH, the vehicle stalled and the "shift to park check engine" warning indicator illuminated. The contact also mentioned that the vehicle lost complete power and the clock needed to be reset. The contact also mentioned that the failure recurred while at a stop light. The vehicle was able to restart. The vehicle was taken to hall chrysler dodge jeep ram chesapeake (3353 western branch blvd, chesapeake, va 23321, (855) 544-8545) where the contact was informed that the system needed to be updated. The vehicle was repaired, but the failure recurred. The vehicle was taken to a local auto shop where the contact was informed that the wiring harness was burnt, but it was not determined if that caused the failure. The vehicle was repaired again. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000. *tt updated 11/29/18* jb
Car was in motion, in traffic, using cruise control on a two lane highway. An attempt was made to accelerate and pass the slower car ahead. When accelerating to override the cruise control, the car decelerated and felt as though the brakes were being engaged. Fortunately oncoming traffic did not approach before the car was able to limp back the lane. Mullane motors serviced the vehicle to fix the problem. Two days later the car again decelerated when applying gas to proceed, a warning flash appeared that said electronic throttle needs to be serviced. All this happened a few moths after we had our car to the dealership for the recall regarding the cruise control and two days after servicing to fix the deceleration happening as gas pedal is depressed.
Vehicle was stationary and a stop sign in auto start/stop mode. When brake was released the radio flashed, the passenger window rolled down and the auto start stop flashed and went into error. Panel says auto start stop not active needs servicing the auto start stop light is illuminated yellow with an exclamation point.
I was stopped at a stop sign, and when I tried accelerating the vehicle wouldn't move, it has just shut off, when I tried turning it back on, after putting it in park it wouldn't turn on. Luckily someone helped me push it out the way, and after waiting 10 minutes, the vehicle just started back up normally.
Drivers side sliding door was repaired once due to not locking and opening when parked or when driving, dealer replaced auxiliary battery and reprogrammed. Again I have an issue, my main battery died for no reason. Chrysler roadside jumped my vehicle and know the door has the same issues with the drivers side sliding door. Now the door wont work properly and the rear locking mechanism is not pulling the door in to lock it, I had to apply pressure to help it engage the mechanical lock
Tl* the contact owns a 2017 chrysler pacifica. The contact received notification of the federal safety agency campaign number: 18v332000 (electrical system, vehicle speed control). The vehicle was repaired by griffin chrysler dodge jeep ram (961 e u.s. Hwy 74, hamlet, nc 28345, 910‑582‑1200). However, when the cruise control was set at 58 MPH, the vehicle accelerated to 70 MPH without warning. The contact depressed the brake pedal to disengage the cruise control. The vehicle was taken back to the same dealer and the technician was able to duplicate the failure. The manufacturer was made aware of the failure and stated that the cruise control operated properly on an incline. The failure was not remedied. The failure mileage was approximately 20,000.
The vehicle shut off as if the "key" had been turned off in the middle of traffic while moving, on the highway accompanied by the message "shift to park" my wife shifted to park then restarted it, the vehicle continued to repeat this multiple times until she was able to make it to an exit ramp and park in a safe area. This is the second time this has happened in the span of about 8 months. It has been to 2 dealers, both times we where told that no codes where stored internally therefor they didnt know what to repair. Our van has been modified for a wheelchair for our disabled teenager because of this we have no choice but to keep driving it in this condition. Not to mention how undependable it feels.
Van loses ability to go forward while driving. Dash lights all come on and engine begins to cough and stutter leaving me stranded in traffic. Dash codes include "service electronic stability control, engine light, "parking brake temporarily unavailable," and other dash icons. It will move forward at idle speed only-no accelerator. I have had it towed to chrysler dealerships 3 times and was able to drive it in a fourth. This issue has nearly caused 2 accidents-one of them with the potential to cause serious harm. While moving in traffic the van stops going forward and decelerates quickly causing traffic behind it to have to swerve to avoid hitting it. It has also occurred in the middle of a turn from a stop onto a state highway. This instance required other drivers to swerve into another lane and onto the shoulder/curb to avoid hitting me or vehicles in other lanes. It has occurred immediately when starting the van in a parking lot. It has occurred at low speed in a subdivision. Chrysler refuses buyback and continues to tell me to drive the vehicle. All recalls have been done, the PCM has been reprogrammed/replaced 4 times, the "harness" has been fixed/replaced 3 times. Both of the sliding doors have had to have the motors replaced on separate trips to the dealership. This vehicle is an electrical nightmare and chrysler is not dealing with it. This began at about 14,500 miles and within the 1st 7months of buying the vehicle brand new. I have been trying to get this resolved for 6 months with no help from fiat chrysler or the dealer- shuman chrysler. They continue to make it run and let me drive it for a short period until it stops again. My family is going to be seriously hurt in this vehicle and there doesn't seem to be any recourse.
On tuesday 7/31/18, as I was slowing down to turn onto a neighborhood street, the electronic stability control active warning light came on, a warning that lane assist was unavailable flashed on the dashboard, and the blind spot sensors on both side mirrors turned on with a warning message that the blind spot assistance was unavailable. After about an 1/8th of a mile, I slowed to a stop sign and the brakes started to feel tight as if they were locking. The screen on the dashboard went blank and the gauge speedometer was not registering. I was able to make a slow left turn and then an immediate right turn into a driveway, but as I came to a stop the brakes were completely locked up and nothing was working as if the engine had turned off. I had to restart the vehicle twice for the dashboard to come back to normal. Had u64 - reprogram powertrain control module and u50 manual park release recalls performed 7/25/18.
Tl* the contact owns a 2017 chrysler pacifica. The contact received recall notifications for the federal safety agency campaign numbers: 17v542000 (seat belts), 18v049000 (electrical system, engine and engine cooling), 18v395000 (electrical system, equipment), and 18v332000 (electrical system, vehicle speed control). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (bayside chrysler jeep dodge, 21219 northern boulevard, bayside, new york, 11361) confirmed that parts were not available to perform the recall repairs. The contact had not experienced a failure. Parts distribution disconnect. *tt updated 10/19/18
I was driving the car on a 5 lane highway going approx 50 MPH when the car shut off. The gas pedal stopped working and the car began to decelerate. On the console it told me to then put the car in p to start the car. I was able to pull over and restart the car however it happened again within 10 minutes of driving. It has proceeded to happen 10-20 times and cars is now in the shop. This is a very dangerous thing to have happen when you are driving.
Tl* the contact owns a 2017 chrysler pacifica. The contact received notification of the federal safety agency campaign number: 18v395000 (electrical system, equipment). The dealer (lawley dodge chrysler jeep ram, 2750 us-180, silver city, nm 88061, (888) 706-9179) was contacted numerous times, but the contact received no response from the dealer and had been unable to schedule an appointment for the recall repair within a reasonable time frame. The manufacturer was contacted to determine if the part was available and to be referred to an authorized dealer to schedule the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
My entire car vibrates like shaking and auto shutoff sign that we use while red light comes ups / engine light comes ups. I have to park my car on the side turn off for 2 minutes and turn on back to get back to normal. I believe if I don't do that I might hit with the other car as car vibrates and not controllable. It happened almost 10 times & dealer just ignores as I am making this up.
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