When the wheel gets turned to the right to go around a curve, the steering wheel gets "Stuck". The car continues to turn when exiting the turn, and will only return back to center by having to pull hard on the steering wheel.
2017 Chrysler Pacifica steering complaints
Page 5 of 11: complaints 101 to 130 of 289, newest first, as owners wrote them.
When turning to the right, around 35-45mph on a sharp turn, the steering will stick. Yesterday the sticking was so bad it almost caused me to lose control in the middle of the curb. It does not stick when taking sharp turns to the left. The mechanic has not been able to locate the issue.
When turning vehicle back to the left after a slight right turn the steering wheel is difficult turn.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while turning to the left or the right, the steering wheel remained in the position the steering wheel was turned, instead of automatically returning to center. The contact used force to straighten the steering wheel. The contact stated that the failure was most persistent while turning; however, the contact noticed that the failure had started to occur while the steering wheel was slightly turned to the left or the right. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
I read that the NTSHA was looking into the 2017 Chrysler Pacifica's rack and pinion sticking at the 11 & 1 o'clock positions. Our did that a couple of years ago, but we had it repaired. Dealer replaced the rack and pinion, that fixed the issue.
Most noticeable when about to merge on to highway (so a very slight turn of steering wheel), it catches just slightly, causing me to jerk the wheel in over correction.
When turning right, changing lanes, or taking a circuar exit the steering wheel will feel stuck. You have to move the steering wheel in the opposite direction before continuing your turn. Once I let go of the steering wheel and it was locked in place duing a turn. Not as frequently, but I also experienced this while turning slight left to pass a vehicle in a passing zone on a 2 lane road. The delaership has been unable to resolve this issue after having new tires, 3 front end alignments, new breaks, and new struts.
When turning right, changing lanes, or taking a circuar exit the steering wheel will feel stuck. You have to move the steering wheel in the opposite direction before continuing your turn. Once I let go of the steering wheel and it was locked in place duing a turn. Not as frequently, but I also experienced this while turning slight left to pass a vehicle in a passing zone on a 2 lane road. The delaership has been unable to resolve this issue. This started happening in 2024, but it wasn't until spring 2025 that is became a consistent problem that wasn't resolved by new tires, front end alignment, new brakes, or new struts.
The vehicle will randomly shut itself off while it is operating causing the dashboard to flicker on and off before shutting down fully. The steering wheel gets stuck at the 1:00 position.
When driving and turning wheel to the right it gets " stuck" and uses more effort to straighten wheel back. Sometimes it's "stuck" to the right longer than the turn in the road and about run off the side of road. Speed does not matter happens at any speed. Happens more often than before. Happening for year and half . Have took it to 3 different mechanics and they couldn't determine for sure the reason. Said electronic power steering should not fail.
While driving you feel the steering wheel sticking when at a certain degree. It has mostly occurred when on a curve and when going over 40 mph. We take several long trips and it has happened multiple times.
During a road trip at mostly highway speeds, we experienced an intermittent "sticking" sensation in the steering wheel while trying to recenter the wheel on turns, almost as if the power steering temporarily disabled, that required additional torque to turn the wheel back to center, after which the steering felt normal again until the next time it happened.
On December 28, 2024 my family and I were in a crash with our Pacifica van. In a gradual left turn at approximately 40 mph, the van slowly drifted to the right. I slowly corrected to the left with no affect. After slightly more left correct, the van cut hard left and crashed head into a concrete wall on the opposite side of the roadway. The steering correction inputs should not have resulted in such a hard left turn. The drift to the right should not have occurred and I was not able to correct for some reason. The vehicle was inspected by insurance and totaled. No other inspections were completed to my knowledge. There were no issues or warnings of a potential problem. We did suspect the lane keep assist system could have caused an over correction but have no way to confirm that.
Mine has a looseness feeling yet on inspection everything like tie rod ends are good. Definitely at the 11 o clock position I can get a shudder or shimmy even at low speeds. Despite it feeling loose it’s tracking excellent on the highway like everything is tight. I also get a rattle like the tie rods are loose at speeds below 30. There is no looseness anywhere on inspection. If the wheel is shaken on a drive on lift you can feel the noise in the rack mostly on the left side. Happens every day.
The power steering sticks when making a gradual turn which makes it feel like it's not going to straighten back up so overcorrecting is easy if you're not careful. It happens intermittently and the dealer said they were unable to reproduce it but it happens on a regular basis.
The steering on my 2017 Chrysler Pacific sticks at the 11 and 1 position. It cause us over steer while driving down the road or on the interstate. It is very scary.
When turning the steering wheel it will feel like it gets stuck for a split seconds. It happens alot.
The steering gets stuck at the 11 o'clock position. The steering wheel does not respond immediately and is putting me in a dangerous situation and causing many close encounters with the vehicle oversteering in the neighboring lanes on the highway putting me and my family at risk for a major car crash. There was a past recall on the steering where the dealer checked the ground wire but no repair was made.
When I’m steering to the right of the highway, my van is hard to steer back onto the roadway.
While turning, my steering wheel will get stuck, sometimes causing me to over correct while trying to fix it. It has been happening for quite some time and seems to be an ongoing issue. It typically occurs when I'm going around a curve, not when I'm doing a complete turn. I am afraid this could cause an accident at some point.
The electric steering has a stiff jerk at random positions when taking a turn. It seems to happen at the 11 o clock and the 1 o clock positions on the wheel. It causes a stiffness when driving on a turn that causes myself to have to jerk the wheel to get it out of the stuck position, which causes the vehicle to jerk and causes panic. It seems to happen every time I drive the van, several times during a trip, basically every time I take a basic turn. The safety of my family is put at risk because it causes me to have to jerk the wheel to get the steering under control. This is a current on going investigation. There are no warning messages or lights on for this. Please investigate this and get this issue fixed. It’s scary and dangerous to my family and others on the road.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the transmission slammed into gear while shifting. No warning lights were illuminated. The contact stated that the steering wheel pulled to the left while the contact was attempting to go to the right. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a turn, the steering wheel was sticking while making the turn, and after making the turn, it required an extra effort to turn the steering wheel. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to the federal safety agency Action: PE25009 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.
Today I learned that there is an open investigation pertaining to the steering on my model of vehicle. What I orginally throught to be "normal" for the vehicle I now believe could be an issue. Since I have owned this van there have been numerous random times where I have been driving and it feels like my steeling wheel gots stuck in position and required extra effort to move it. It has always been in a gradual turn or curving of the road vs in a hard right or left turn. Additionally, there has been times where I am turning at a very low rate of speed, say to turn into a parking space, where I can feel what almost seems like a "bumping" sensation from the steering wheel through my hands. I have never been able to get the issues to occur when asking someone else if they feel or experience it.This is my first van that I have ever owned, so I assumed these to be little quirks of driving the vehicle. I guess I did not realize that me, my family or other's safety could be at risk during these episodes. There were no warning lights or indications that either event was ever about to occur. I have owned this vehicle since 2019 and the vehicle is available for inspection at anytime.
Steering has jerking sensation at higher speeds going around turns. Causing me to almost overcorrect. Safety of my children involved.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and turning in either direction, the steering wheel became difficult to return to center. The vehicle was taken to the local dealer, who was unable to identify the cause of the failure. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000. The VIN was not available.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and making a left turn, the steering wheel became stuck. The contact had the pull the steering wheel to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000. The VIN was unavailable.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving on several occasions at various speeds, and turning the steering wheel to the right, the steering wheel became stiff, and the contact had to forcefully maneuver the steering wheel to correct the failure. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the power steering system needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a slight turn in either direction, the steering wheel had become sticky and failed to return to center. During the failure, the driver forcefully turned the steering wheel back to center. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a slight right turn, the steering wheel became sticky and failed to return to center as designed. The driver had to forcefully turn the steering wheel back to center. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 152,000.
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