Tl* the contact owns a 2002 chrysler town and country. The contact stated that while the vehicle was parked, smoke emitted from under the hood. The contact inspected the vehicle and found the wiring harness was on fire. The contact was able to extinguish the fire and the vehicle was towed to the contact's home. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and the current mileage was 171,528.
2002 Chrysler Town and Country electrical complaints
Page 2 of 3: complaints 11 to 40 of 60, newest first, as owners wrote them.
Airbag warning light remains on at all times after starting vehicle and the steering wheel mounted cruise controls does not operate.
Drivers window not working along with radio, the windshield wipers will not shut off even with key out of ignition, removed fuse and then the car would not start, once we had the car jumped the rear windshield wiper started and wouldn't stop and the dials in the dashboard starting spinning and car needs to get a jump each time it is shut off. No one can seem to find the problem with it. I called chrysler and they stated that there was nothing they could do because the recalls are VIN specific and that one has not been recalled, despite the fact I am reading this happening to others who also have 2002 chrysler town & country.
Tl* the contact owns a 2002 chrysler town and country. While the contact was at driving various speeds the engine stalled without prior warning. The engine restarted and the contact resumed normally. The failure recurred sporadically. The vehicle was taken to an independent mechanic and they were unable to locate the problem. The manufacturer was made aware of the defect. The approximate failure mileage was 68,000. Updated 8/29/11 *cn the consumer also stated the vehicle had electrical problems and the PCM failed. Updated 10/05/11
Contact states that fuel injection wiring harness failed at 127,800 miles due to melting and disintegration of insulation inside injector wiring harness. Vehicle lost power and driver was forced to seek assistance. Property damage to vehicle due to misfiring and engine overheating resulted in repair bills over $2,200 for new head gasket installation, replacement of fuel injection wiring harness and ECM. Repairs corrected electrical problems. Seeking recall on chrysler injector wiring harness at fault on many of these vehicles.
Tl* the contact owns a 2002 chrysler town and country. The contact stated that the vehicle was parked and running when smoke began emitting from under the instrument panel. The vehicle was turned off and the contact inspected the vehicle to discover smoke bellowing from under the hood but no flames. The fuse box was disconnected and the contact found burned wires within the fuse box. The vehicle was repaired yet the failure recurred in less than one year. The vehicle was not repaired. The contact called the manufacturer who advised her to take the vehicle to the dealer for further inspection. The current mileage was approximately 150,000 and the failure mileage was approximately 130,000.
My heater fan only comes on when I turn the knob to high, the same thing happens to my sisters town and country there must be a defect here because the garage stated that these vehicles are known for that. It is winter and I cannot afford to fix this on my own,and if there is a defect chrysler should replace the part. It gets cold when I have to turn the knob down, I heard there is a card of some sort behind the glove box. How easy is this problem to fix. Also my rear wiper spring is faulty is there a recall on this.
Tl* the contact owns a 2002 chrysler town and country. The contact stated that when he attempted to reset the vehicle trip computer, he noticed an error message which caused the speedometer to fail. The contact was unable to determine at what speed he was driving. The vehicle was not repaired or diagnosed for the failure. The failure and the current mileage were 48,684. Updated 03/16/11 *bf updated 12/14/11
Van started running rough and smoking heavy blue/white smoke out the exhaust pipe. The smoke was from raw unburned fuel that was pouring into the engine and unable to be burned off at any RPM below 3000. The van was fine when last parked at our residence. Next day wife was going to the store and van immediately had the problem. Cool engine, had been sitting overnight. She drove about half a mile thinking the van would run smoother before seeing and smelling the gas and smoke. She immediately returned the van to the house. I checked the diagnostic code which indicated p0201: #1 fuel injector open circuit. I am fairly handy with vehicle repairs and decided to take the top half of the intake off to check the #1 injector and inspect the other 5 as well while there. All injectors coil resistance checked fine at 12.5 ohms, no open circuit as indicated. Decided to check the fuel rail wiring harness for a short circuit and sure enough the #1 cylinder wiring indicated a short circuit. With the meter on the injected plug, wiggled the harness and the short went away. So I removed the entire injected wiring harness for inspection, this involved removing all the factory wire wrap and protective sleeve. Discovered that all the wires inside the harness had all the insulation missing at one section next to the main harness connector. The harness was protected and not touching any part of the engine yet failed. I contacted local chrysler parts dept. And inquired about a replacement harness, response was new harness over $200 and had to be ordered. Was also told that this particular harness which fits 2001 - 2003 chrysler vans, is ordered by chrysler garages at 53 units a week. This is where the problem lies. This is a factory flaw and needs to be recalled before a fire starts or toxic fumes from the exhaust injures a passenger. There is no heat shield at this connectors location which I believe caused the harness failure. I repaired the harness and engine runs.
Component: electrical system my complaint is exactly the same as following complaint. It occurs every time I drive the vehicle. Details: 2002 chrysler town and country service tire system soon indication keeps coming on. Then it says "see owners manual". There is little or no information in the owners manual and it does say contact the dealer for service. I called the dealer and talked with the service manager and he said there was nothing they could do and I should check the air in the tires. I have done this numerous times and always find the tire air pressure to be normal. The vehicle is equipped with tire pressure sensors and I also get low pressure warnings in the spring and fall. I am forced to keep 35 pounds of air pressure or more to keep the low pressure warning from coming on. *tr occurrences: 1 injuries: 0
2002 chrysler town and country service tire system soon indication keeps coming on. Then it says "see owners manual". There is little or no information in the owners manual and it does say contact the dealer for service. I called the dealer and talked with the service manager and he said there was nothing they could do and I should check the air in the tires. I have done this numerous times and always find the tire air pressure to be normal. The vehicle is equipped with tire pressure sensors and I also get low pressure warnings in the spring and fall. I am forced to keep 35 pounds of air pressure or more to keep the low pressure warning from coming on.
2002 chrysler town & country lxi. Turn signal indicator lights inside vehicle are malfunctioning, we are unaware if they malfunction outside, other lights are shorted out inside in the "dash" area. These are all indicators of an electrical short somewhere in the vehicle. Also the power rear door on the driver's side does not open using the keypad when it is cool or raining. We were told by dealership at the time of purchase that it didn't operate at all and needed a new motor, that's why we were "getting a good price". The rear power doors will both also almost close all the way, and then open for not reason, I.e. Nothing in the way at all. The rear power doors will also not close if you are on a very slight slant. The liftgate gives a hard time latching when using keypad. The vehicle was purchased in october 2008 preowned from a dealership. These issues cause a major safety threat. Others with the same make, model and year are having similar problems. I feel that this vehicle has many problems and should be recalled at least for the faulty wiring and electrical system.
Vehicle ran poorly at times and occasionally stumbled or stalled. Sometimes we would be partly in a busy intersection. Perform diagnostics and inspection, remove exhaust for inspection of harness and repair damaged wiring and install protective heat wrap. Cost: $268.93 could have been very dangerous in traffic.
I have a 2002 chrysler town and country (90,000 miles). After normal driving and parking ,car would not start. I found out later that the starter had an internal short. It destroyed the battery and melted the starter housing,concerned that it could have caused a major fire!!!.(pictures available, had to return core to auto parts store).
Tl*the contact owns a 2002 chrysler town and country. The contact has experienced several issues with the electrical components in his vehicle. The vehicle would jump when the accelerator pedal was depressed or accelerating at any speed. The dealer replaced all the wires, wiring harness, spark plugs, and the battery; however, the failure continued. The automatic doors also became inoperable. The vehicle was taken to a different dealer and they stated that a new oxygen system was needed. The computer system and spark plugs wires were replaced, but the failure continued. The manufacturer was notified and a case was filed. They stated that the vehicle could be repaired under warranty. The vehicle has not been repaired. The failure mileage was 65,000 and current mileage was over 100,000.
Several times when trying to start the vehicle the key has refused to turn. After several minutes of banging on the steering wheel and pulling out the key and re-inserting it finally turns. Has happened on several occasions. Started around 65,000 miles now has 73,000 miles.
Tl*the contact owns a 2002 chrysler town and country. The contact stated that she has experienced several failures with the ignition key shaft. While attempting to start the vehicle, she could insert the key into the ignition, but it remained locked. This failure has occurred several times to the point that it could take up to 15 minutes to get the key to turn. The contact would bang on the key and pull the steering wheel back and forth to get the key to turn in the ignition. The failure has progressively worsened. The failure mileage was 60,000 and current mileage was 63,000.update 09/10/08 *cw updated 09/10/8.
Ignition lock gets stuck, can not start the van. On two separate occassions got stranded with an infant in the car, was not able to get the van started because of an ignition lock not working properly.
The van was purchased in march and around july the middle section of the front where the AC unit, radio, controls, etc are located began to stop working properly. The AC will not cut off, instead the air pressure increases and doesn't stop. This has affected my back unit and the heat will not work, which makes it hard to bear with small children. Recently, the cd changer has been messing up and not ejecting cd's or changing. Nothing has been repaired, because it will cost a lot, according to the dealer, to locate the problem.
Tl*the contact owns a 2002 chrysler town and country. While driving 55 MPH, the vehicle overheated. The vehicle made a clacking noise and smoke began to rise from the engine. The check engine light did not illuminate until the vehicle began smoking. The contact pulled to the side of the road. The engine shut off and the contact allowed the vehicle to cool down. He added water to the radiator and drove to his residence. The vehicle was then towed to the dealer and they stated that the computers failed and needed to be replaced. The contact disagreed and stated that the vehicle overheated because the fan and cooling system were inadequate in size. The dealer did not repair the vehicle. The current mileage was 71,421 and failure mileage was 50,000.
Airbag light and alarm tone comes on intermittently while driving, sometime remains on for more than 10 seconds then goes out and comes back on again after a few seconds. Recently at dealer for another unrelated repair and asked them to troubleshoot this, technician said it was an intermittent open in the clock spring (cs) and that there wasn't a recall. I had reported previous clock spring problem on my 1997 dodge which was subsequently recalled and know what it looks like, but this time the cruise, and horn still worked. I purchased a new cs p/n 5082050ac and pulled the steering wheel myself to replace it. It appears to have fixed the problem. However, I noticed that the replacement cs was different than the original cs (which I kept). The defective original cs has the following numbers on it p/n 04685712ac and smaller *1 324101379r*. It also has a socket with copper clips where a connector split 4 wire harness connects to the cs with the two cables going to the airbag module. The replacement cs had no socket and had eliminated the connector and had two 2 wires harnesses hard wired to the cs. I disassembled the defective cs and checked it for breaks in the ribbon conductors there weren't any visible also the construction appeared to be much more durable possibly with braided copper laminate runs. Since it was intermittent I suspect that the problem is actually with the harness connector to the cs socket for the airbag connection, developing a loose or dirty contact connection. Perhap chrysler already knows this and that is why the replacement has eliminated that point of failure. Please pursue a recall action on this for the socket connector type cs as this can cause airbag failure and possible death or injury. I am an engineer by trade and if they want the old part for testing they can contact me directly.
Over a period of a few weeks I was experiencing intermittent electrical problems where the air conditioner (A/C) fan, radio, windshield wipers, and power windows would stop working for several minutes and then start working again. The problem got worse over these weeks. After 3 trips to the dealer they told me that battery acid had leaked on the wiring harness and I needed a new one. I had no problem with the battery, and chrysler dealers had performed most on the maintenance on the car and no one had told me that battery acid was leaking on the wiring harness. The new wiring harness cost me $2,600. It seems to me to be a defect in design to run the wiring harness under the battery. Also, why can't the wiring harness be modular where one section could be replaced at a much lower cost.
Vehicle had just entered atlanta georgia on i85 southbound. There was very heavy stop and go traffic. Upon light acceleration, the engine lost power. The engine never stalled. The idle remained smooth. In neutral the engine would accelerate normally. In drive (all gears) and reverse, the engine would accelerate to about 900 RPM and then lose power. We were able to drive along the shoulder at a slow walking pace (a slight incline) until we encountered a disabled vehicle. The van did not have the power to pull into the stop and go traffic. A tow truck was called and the van towed to a dealership for repairs. No check engine light and the engine restarted normally. The engine never ran rough and all the fluids looked good and were at correct levels. The dealership determined that the fuel pump was the problem since they measured the pressure at 40 psi and the specification was 53 psi. The fuel pump and filter was repaired at a cost of $686 plus towing. The powertrain warranty apparently does not cover these items. The replaced parts were not made available to us. After pickup from the dealership the van has intermittently experienced a pronounced hesitation accelerating from a stop. No check engine light. The van duplicated the same failure again on 12/30/06. We had just pulled out from a parking space at a restaurant. Every aspect of the incident was the same even to our proceeding to drive down the shoulder. Except in this case the shoulder was a slight decline. When the van made it to about 5 MPH the problem disappeared and the van drove fine for the remaining 95 miles of our trip. The next time that the van was started it went straight to another dealership for repair. The dealership could not find anything wrong with the van but charged a estimate fee and said to bring it back when it was experiencing the problem. There were no trouble codes set for them to diagnose the problem and the van behaved fine during the test drive.
Dt*: the contact stated while driving 30 MPH, the check engine light illuminated intermittently. This was accompanied by a rough engine idle. As the engine warmed up, the idle calmed. The vehicle was taken to a service dealer, who ran a diagnotic test, and determined that the number 6 injector had malfunctioned internally, due to the wiring harness rubbing against the transmission case. The short was traced to the engine harness. The wires were replaced, and a bracket was added to retain the harness. The repair fixed the problem. The manufacturer was also notified. Updated 01/10/07.
10am, driving at a low rate of speed, slowing to turn left, I suddenly lost power steering and had to manual make the turn (very difficult). The van was also hesitating, like it would stall. I regained full power and power steering after 10 seconds +/-. Noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, I completely stalled in the road and had to restart the vehicle. Brought to dealership wednesday. They were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). Both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) I have called chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/the federal safety agency#10000327 relating to the problem with the power side door and/or liftgate. Even with providing this information, the problem cannot be fixed until they get a "code". I have exhausted my progress with chrysler in their assistance with the proper diagnosis of the problem so I could pay to have the correct component replaced. My option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle "codes" the problem and no assurances as to the number of diagnostic checks it may take to produce the "code", so I filed a complaint with chrysler customer assistance "which is handled in house". When asked what department handles complaints, I was told " chrysler customer assistance". I clarified that is the same department title as to which I was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. The circles begins!
2002 chrysler town & country lx minivan instrument cluster/gauges stopped working. No turn signals, no gauges MPH, fuel, RPM, oil, etc. Also no engine lights, ABS, overheat, etc. Nothing within the instrument cluster works. Dangerous to get home driving without speedometer, & turn signals! I saw a similar recall for the pt cruiser. Could this be the same software glitch in the t&c microprocessor as well. Please issue a recall!!!
When cruising highway with A/C on, the right rear speaker heats up very hot to the touch. We tested it, which is related to A/C on because when turn A/C off it cools down in 5 minutes. Took it back to dealer even after they repaired the recall. They state it is only the left speaker that is heating up not the right like our experience. They refused to look into it unless we pay for their technician's time. I mentioned how dangerous a speaker fire could be inside next to our kids. As I left a serviceman said we could fix it if you pay us. No fire incident yet but, it sure heats up when we travel and the A/C is on.
I sadly own a 'chrysler' town and country awd 2002 minivan with many electrical and mechanical problems that I'm forced to live with, but the following safety issues are intolerable. First, the intermittent air bag light, now on steadily. Second, the intermittent non-functioning horn, now does not work at all, cruise control does not work and radio buttons on steering wheel does not work. Chrysler corp denies major safety problem exists yet its a complaint that's all over the web among its many other persistent problems. Chrysler says its sounds like the problem may be in the "clock spring" in the steering column. I say its sounds like the problem may be in the care or lack of care of chrysler on real safety issues on their products. Events that lead up to the failure are none, product is just simply defective and fails on its own. Consequences for this failure can be catastrophic, this is not rocket science, no horn and no air bag no brains! Chrysler needs to wake up and rectify this safety problem, many other owners have this problem and the government and or the media needs to "get involved before someone dies" if it hasn't "god forbid" already happened. I will be contacting the secretary of transportation and the media to see if a solution can be found rapidly.
The wiring harness in our 2002 chrysler town & country continues to fail due to the harness design/placement in the vehicle. The first failure caused the vehicle to stall and not restart at a city intersection. The second failure caused the vehicles wipers, heater blower, radio and windows to fail intermittently. Wires within the wiring harness were replaced/repaired as was the front control module; however, the same problem is happening again after about three weeks. The dealer service department recommends replacing the entire wiring harness at a cost of $3,200.00.
The key cylinder broke. We just bought the van with 28,000 miles on it. After a few weeks we had a hard time turning the key to get the van to start, sometimes it would take 5 to 10 minutes to be able to turn the key to start the van. We took it back to the chrysler dealership. They had to replace the inside of the ignition. They said it wasn't a warranty item, so I had to pay $191.82.
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