The contact owns a 2009 Chrysler Town and Country. The contact stated that while the vehicle was parked and unoccupied, the contact became aware that the steering wheel air bag and the front passenger's side air bags had deployed unexpectedly. The contact stated that the windshield was fractured from the air bags deployment. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 240,000.
2009 Chrysler Town and Country airbags problems
191 complaints (27% of all complaints for this car). Typical mileage when it fails: 89,000. 5 crashes reported.
- owner complaints
- 191
- of this car's complaints
- 27%
- typical mileage
- 89,000
- crashes
- 5
- recalls
- 3
Which part fails
- Side/window2
- Frontal: sensor/control module1
- Frontal: driver clockspring/spiral cassette1
- Frontal1
At what mileage
Complaints by mileage at the time of the problem.
Chrysler Town and Country airbags problems in other years
Specific symptoms reported on the 2009 Chrysler Town and Country airbags
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Air bags: frontal: driver side: inflator module
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
- Risk
- Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
- Remedy
- Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. Chrysler's number for this recall is W09.
Recall number 20V396000 · Recall details
Air bags: frontal
- What is wrong
- FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
- Risk
- If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is S07.
Recall number 16V047000 · Recall details
Air bags
- What is wrong
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
- Risk
- If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V‑139.
Recall number 14V373000 · Recall details
Related investigations
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for the federal safety agency Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with the federal safety agency Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see the federal safety agency Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.the federal safety agency.dot.gov/owners/Searchreference under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
RQ14002
What 2009 Chrysler Town and Country owners say
Most recent owner complaints, unedited.
The contact owns a 2009 Chrysler Town and Country. The contact received notification of the federal safety agency Campaign Number: 20V396000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Air conditioning condensation leaking below dashboard and onto carpet, causing electrical shorts in air bag and anti-lock brake (ABS). Chrysler identified this issue and issued a recall (K25) in January 2011, but only for vehicles manufactured through December 3, 2008. In consultation with Chrysler and according to its own internal documentation, my vehicle (manufactured in February 2009) has the same defective parts and is prone to the same safety issues caused by condensation leaking into critical electronic safety components, but they refuse to remedy the safety issue "due to it not being subject to the recall" -- despite Chrysler personnel conceding that my February-2009 was manufactured with the same, identical, flawed parts as those 2008 and earlier 2009 models that are subject to recall K25.
The van was parked and ignition turned off. Airbags deployed without warning. No collision, no bumpy road conditions, and no warning prior to deployment. Van was inspected at repair shop through insurance where they determined it was a manufacturer issue. When we contacted the manufacturer they stated since there was no recall they could not help us. Police was called and report made. Also have witnesses that van was parked and turned off at the time. Thankfully no one was in vehicle or could have been worse. Front airbags are the only ones that deployed.
The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver’s and passenger’s side airbags had deployed independently, shattering the front windshield and rear passenger’s side windows. The contact stated no one was injured nor sought medical attention. The contact towed the vehicle to a local dealer where it remained. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
The contact owns a 2009 Chrysler Town and Country. The contact received notification of the federal safety agency Campaign Number: 20V396000 (Air Bags, Steering) and took the vehicle to the dealer to have the emblem removed. The contact was informed that once the replacement emblem was received, he could bring the vehicle back. The contact stated that he contacted the dealer several times and was informed that the replacement emblem was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he placed duct tape on the steering to cover the emblem screw holes. The contact stated that he was concerned about the airbag deploying while driving over a bump. The contact attempted to call the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.
Emblelm on airbag was removed by the dealer, this is there resolution to the repair, I now have a empty emblem hole in the center of the steering wheel airbag, they advised me they dont know if they are coming up with a repair for the airbag. I have patiently waited over 6 months and am loosing income with this vehicle because of the saftey recall.
The SRS (airbag warning light) came on while driving and then stayed on constantly on my wife's 2009 chrysler town & country van in july 2020. I took the van into the local chrysler dealership for diagnostics. They found that the occupant restraint module was faulty and needed to be replaced by part # 68148358aa (occupant restraint module). The dealer charged me $735 for the repair. After the repair was made I did some research and found that chrysler had a recall for faulty occupant restraint modules on chrysler town and country vehicles manufactured june 18, 2007, to august 31, 2008. The recall number is s07. I checked the manufacturing date on our chrysler town and country vehicle and found that it was manufactured in september 2008 (one month after the date range for recall s07). I called chrysler and asked if our van should be covered since it had the same problem as described in recall s07. The response was that the VIN number was not included in the recall and that the VIN number range in the recall was set by the federal safety agency. It appears that other owners of 2009 chrylser town & country vans manufactured after august 2008 are experiencing the same failures of the orc modules. I would like the federal safety agency to investigate to see if the same issue that caused recall s07 is present on the chrysler town and country vans manufactured after the august 2008 manufacturing date. When I asked the chrysler customer care department if they would reimburse me for the replacement of the orc assembly they said no and that the only way they would reimburse me is if the VIN number range was extended by the federal safety agency (case number 76954596). Would you please investigate and if you find the issue that lead to recall s07 exists in chrysler town and country vans manufactured after august 2008, extend the recall to include all the vans that have this condition? Thank you!
Tl* the consumer owns a 2009 chrysler town and country air bags warning indicator illuminated. The consumer had not experienced a failure *bf *as per independent mechanic clock spring the contact stated that the air bags warning indicator illuminated. The vehicle was taken to an independent mechanic. The vehicle was not taken to the dealer for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 138,500.
Tl* the contact owned a 2009 chrysler town and country. The contact stated that while driving at unknown speeds over a hill, she ran through a stop sign, slid through winter gravel, and crashed into a drainage ditch. The air bags failed to deploy. The contact sustained injuries to the face, back, and leg that required medical attention. The contact was taken via ambulance and was currently undergoing physical therapy. A police report was filed and the contact was provided a citation. The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 89,000. *dt
Questions about the 2009 Chrysler Town and Country airbags
Does the 2009 Chrysler Town and Country have airbags problems?
Owners have filed 191 complaints about the airbags of the 2009 Chrysler Town and Country, 27% of all its complaints.
At what mileage do 2009 Chrysler Town and Country airbags problems start?
The typical (median) mileage in owner complaints is 89,000 miles.
Was there a recall on the 2009 Chrysler Town and Country airbags?
Yes, 3 recalls: 20V396000, 16V047000, 14V373000. Check your VIN to see if your car still needs the free repair.
What year does the Chrysler Town and Country have bad airbags?
The Chrysler Town and Country model years with the most airbags complaints are 2008 (375 complaints), 2010 (269 complaints) and 2009 (191 complaints).
Other 2009 Chrysler Town and Country problems
Electrical 453Engine 106Brakes 69Steering 36Transmission 33Wheels 33Driver assistance 23Tires 23Acceleration 19Body 12Visibility 11Fuel system 9Lights 9Seats 7Locks 4Suspension 4
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