my left sliding door just opens at any giving time i have been sitting in my house on several occasions and my neighbors ring my doorbell to tell me my door is open i get out of my vehicle and the door just opens up out of nowhere thats the left sliding door. The right sliding door makes a buzzing sound when i lock it and unlock it. suppose i have my grandchild in the back when that door just decides to open on it's own
2016 Chrysler Town and Country body complaints
Page 2 of 4: complaints 11 to 40 of 75, newest first, as owners wrote them.
The rear drivers side door suddenly stopped opening. Happened at 56k miles.
The contact owns a 2015 Chrysler Town and Country. The contact stated that the driver's side sliding door was making an abnormal sound and failed to open and close as needed. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
Both driver’s and passenger’s side sliding doors have failed automatic locking mechanisms. Sliding doors on both sides have locked and have been unable to open either manually or by using push-buttons in the vehicle or on the key fob. A technician told me this is caused by a failed actuator. I managed to get the doors open, but now they buzz when opening the doors and the locks don’t seem to work. Two safety concerns: 1) We won’t be able to get the doors open in an emergency. 2) The door lock or latch will fail when the vehicle is in use and someone will fall out.
Driver side sliding door cannot be opened either remotely or manually, Something is non-functional inside the door. In order to exit the vehicle, people must climb over to the front seat or across the vehicle to the passenger side sliding door. If this were to happen on the passenger side, the only way out is through the front doors. This must be a design issue as the vehicle has NOT been in any accident--people in the rear seats are at risk if they need to exit quickly. Previously told by a mechanic shop, this was an actuator problem. Chrysler has now extended the warranty on the actuator, but now they say it is a latch issue not covered by the extended warranty, and want $1100 to repair it. Latch, actuator, or whatever reason, no vehicle door should ever get into this type of mode. I have now spent $320 on two different analyses over the past 2-1/2 years.I will not pay $1100 for something that Chrysler should be responsible for.
Back sliding door inoperable, dealership sold the vehicle this way, neglected to disclose the issue. When we noticed we refused the sale, dealership added to the sale contract that it would be fixed before delivery, vehicle was not fixed before delivery after several attempts, and a third party off site company attempted to fix the issue. Dealership had the vehicle for 36 days before coming to a temporary fix, door still has issues opening and closing. Sometimes won’t open at all or just close instantly after opening pinching/crushing anyone who isn’t fast enough to get out of the way in the door. Door has also come completely off the track at one point. The door will not stop if it starts to close, it will slide closed into you or a child, the censors do not work as designed apparently. I sincerely hope for a fix as I am terrified of my children being trapped in emergency situation, or in general entry exit of vehicle.
Passenger sliding door lock intermittently inoperable and makes a loud buzzing sound when locking. Drivers side sliding door will not open manually or with automatic controls.
Sliding door lock actuator is inoperable. The door will not unlock or open which could trap the occupants. The problem has not been reproduced/confirmed by the dealer or service center, however, research on this issue states that motorsafety.org has an article that it is researching this to issue a recall. There were no warning lights. After removing the door panel, the issue has been resolved, however, the door makes a buzzing noise when it's locked now. Since the initial problem, the door has been stuck one other time. The initial problem occurred 4 weeks ago.
Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.
The rear sliding driver’s side door could not be opened. There was no warning that this would happen. With this malfunction, exiting the vehicle from the back seat would be difficult and possibly life threatening in a crash.
This summer our driver’s side sliding door stopped working. It will not open manually or with the buttons in the car or on the remote. Around the same time, the lock on the passenger side sliding door started to buzz every time it unlocked. This weekend, the passenger side sliding door became stuck closed as well. Neither door is functional. I have a child in a 5 point harness that must be in one of the middle seats. It is very difficult to get her in and out. In the case of an emergency, we would be struggling to get the 4 kids out of the back. I see that you are doing an investigation, so I wanted to be sure and report the problem. We have not pursued a repair yet as it is not in our budget.
The driver side sliding door is stuck in the locked position and will not unlock using the key fob, the door locks on the front doors, the manual door lock on the door itself, or by pulling on the handle to open the door. This door will not open at all and is a very dangerous safety hazard if we were to be involved in an accident or have a vehicle fire and the door cannot be opened. There is no warning notice or error given thru the vehicle's message center on the dash.
Right sliding door buzzes when unlocking.
On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would not allow access or egress to passengers in the rear of the vehicle. I had an independent ASE Certified Master Mechanic asses the issue. The only way to get the door open was to remove the door panel from the inside and manually push the lock actuator back into the correct position. Upon further inspection and testing it was noted that flipping the child safety lock back and forth several times seemed to have reset the actuator and the lock and door has worked correctly since.
The sliding door on the driver’s side is stuck and cannot be opened either automatically or mechanically. This is extremely dangerous in event of an emergency.
The sliding rear doors became stuck and will not open. In the event of an emergency, the children will not be able to exit the vehicle quickly. The problem is confirmed by a dealer. The vehicle has not been inspected by the manufacturer, police or insurance representatives. There were no warning lamps or messages.
The transmission hydraulic pump failed and caused complete failure of the trans at 105000 miles. The rocker arms failed at 97000 miles. The front lower aarm bushings failed at about 60000 miles. The rear slider doors don't lock and when the dealer tried to repair them they made it worse now the windows in those doors are failing. Also a code for thermostat housing popped up after the rocker arm repair. What a terrible vehicle. It's only 5 years old and I'm a stickler about maintenance.
Rear passenger door will not lock causing a safety hazard for both children and adult passengers. This is an ongoing problem while driving, or while the vehicle is stationary.
Tl* the contact owns a 2016 chrysler town and country. The contact stated that the driver's side sliding door failed to open manually or electronically. The failure occurred on the passenger's side sliding door prior to the failure on the driver's side. The vehicle was taken to gillman chrysler jeep dodge ram (10585 w. Sam houston pkwy s, houston, tx 77099, (832) 553-0100) where the driver's side sliding door actuator was replaced however, the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 70,000.
Hello, I purchase my 2016 town and county as a brand new vehicle. I had hopes that this would be the last family vehicle that I would purchase to transport my busy family. However, the time that I have used this mini van has been a series of problems. The main one is the reoccurring problems with the plastic exterior parts to this vehicle constantly coming off. The b pillar applique, left - mopar (5020665ad) and right b pillar applique, right - mopar (5020664ad) are the two parts that I am replacing constantly. The last incident was both parts came off on a busy highway and almost hit another vehicle. These plastic parts are unsafe and a hazard. They are not designed to stay on the vehicle. I took my vehicle in to the dealership and the quote was over 300 dollars to replace. This is an example of how cheap and poorly designed this vehicle is. I am not a happy 2016 town and country owner. I want the manufacturer/ mopar to do something about this before someone gets hurt!
Driver side sliding door mechanism would not work using key fob or inside automatic button mounted on inside. Manual lock also would not work. In the event of an emergency or accident we wouldn't have been able to extract our 2-year old grandson quickly as we would have had to get our 5-year old grandson out of his car seat first then crawl over his seat to get his brother out. In an emergency we may not have the time to extract our grandchildren. From research I've done it appears this problem has existed since 2003 & chrysler has done absolutely nothing to correct this design flaw putting people's lives at risk. I paid over $1,200 to replace the mechanism. In my opinion this is clear negligence by chrysler/ dodge. The only saving grace was the repair shop (pep boys) fixed the wrong door, when I complained to their corporate office they agreed to repair the driver's side door. Although, I still had to pay for labor of $457.00. The first time this happened at our home, had to get the oldest grandson out first, remove his seat then get the 2-year old out. Not easy for a 65 year old with bad knees. If my wife had been alone when this happened she wouldn't have been able to get them out. I hope your agency looks into this before a tragedy befalls someone unable to exit the vehicle due to an obvious that has been ignored for rears.
Passenger rear sliding door locked and could not be opened. Dealer replaced latching mech-cost 650.00 in2018. Then in 2020 the driver side sliding rear door did the same thing, dealer replaced latching mech-cost 950.00. This should be a safety issue as the doors can only be opened by the dealer.
Passenger-side sliding door lock does not work correctly and sometimes gets stuck. It makes a loud buzzing noise when trying to lock and unlock. This is a known issue with this vehicle but no recall has been issued.
Driver side sliding door makes a loud buzzing sound while locking or unlocking the vehicle. I was told by the dealership that this is a common problem for this vehicle and an expensive repair (around $650). Eventually the lock will not function at all and you won't be able to lock or unlock the door. This is a life safety issue that should be addressed by chrysler.
The lock actuator for the passenger side rear door stopped functioning properly. The door lock stuck in the locked position and the door could not be opened. A body shop got the actuator unstuck, but within a few days it was stuck again, this time in the unlocked position. I started researching the problem online and found a way to get the lock unstuck and I used that trick when it stuck in the locked position, but over time the actuator has also started buzzing. Now when the power door locks are activated, instead of locking or unlocking the actuator on this door just buzzes loudly and the lock mechanism doesn't move. It's been buzzing for months now, so I decided to do some more research and see if it was an issue I felt comfortable fixing myself. Once I started looking, I found several forums were a lot of people were having this same issue, and it was recommended that everyone report this issue to possibly create a recall if the failure rate of the actuator is high enough. I also found that the part that needs replaced is inexpensive, it's less than $50. However, due to the degree of difficulty in accessing the part, the entire door panel has to be taken apart to access it, the average repair quote for this repair is in the $700-$800 range. This seems like a really poor design choice for a part that seems to have such a high failure rate. If you need any additional information or a short video of the buzz, since a picture will not really show the issue please let me know. Thank you!*dt
One day the rear drivers side door wouldn't open in our 2016 town and country.. It couldn't be locked, unlocked, or opened manually. Two weeks later the rear passengers door started making the same noise. I took it to the dealership, and the mechanic stated that this was a common problem with this particular make and model. I was told the actuators would need to be replaced in both doors ($1000) a door. I asked the mechanic if the car doors could be made functional without fixing the automatic actuators, and they told me basically they have to break the door in order to open it or fix it. This is a huge safety concern. If we were in a car accident there would be no way of opening either passenger door. I asked the mechanic what we were supposed to do in the event of an emergency, and he advised me the only way to open the door would be to replace the actuators. I contacted chrysler who's only answer was that my car was out of warranty, and there was nothing they were going to do. After looking online to see if there were any other complaints, and the internet was loaded with comments from customers in the same boat. Please look into this issue before someone is trapped inside a car without any possible means of escape!
Every time it automatically locks or key fob is used to unlock it- my rear passenger sliding door makes a loud buzzing. Also- that door doesn't lock, even when the lock button is pushed multiple times from the key fob.
Our passenger side slider door, does not fully close and creates a clicking noise when closing. This only happens when the temperature outside is warm and the car has been sitting. If we keep the car in the garage it does not happen. The door is also now starting to come ajar while driving causing the interior lights and door ajar light on the dashboard to engage. We are worried the door could physically come open while driving endangering the children in the back. We purchased this car in 2018 and have experienced this issue from the beginning of our ownership. The dealership was unable to replicate and we have just kept the car in the garage to keep it cool, however it is becoming more of an issue and the door will randomly come ajar now while driving.
The driver's side sliding door is stuck in the locked/closed position. I tried to open it with my key, the buttons above the rear-view mirror, and manually with no luck. Took to dealer, and was told it is a common problem that they fix regularly, but there is not recall. I just fixed the passenger side door less that a year ago, and now I am dealing with the driver's side. In the case of an emergengy/accident, how are my kids supposed to get out a a van with a door that will not open manually? It is only a 2016.
The car is 4 years old and the driver side sliding door is stuck in the locked position and will not unlock and cannot be opened. In the event of an accident or fire no one will be able to get out of the car on the drivers side of the vehicle
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