Head rest popped out while driving.
2013 Dodge Durango seats complaints
Page 3 of 4: complaints 41 to 70 of 76, newest first, as owners wrote them.
Head rest popped out and into back of head while driving on both driver side and passenger side. Occurred at different times, not simultaneously.
While driving down the road the passenger side rest deployed hitting my wife in the back of the head. On further inspection the plastic holding the latch had broken.
The vehicle was stationary, parked in a garage overnight when the head restraint partially deployed. Upon touching the headrest to investigate the head restraint fully deployed.
While driving, my headrest suddenly deployed and gave my head a jolt and left me with neck pain and discomfort in my shoulder.
Vehicle was stationary in my driveway, I was sitting in the driver seat. Vehicle was running, but in "park", driver's door open. My husband reached in from outside to hug me goodbye, and the driver's side headrest popped open. Powerful enough to move my head forward, but not powerful enough to cause pain or injury. We tried to put it back together (not realizing that there was an airbag in there), and were unsuccessful. I drove approximately 4 miles to work afterwards, adjusting the seat a bit so as not to impede my posture.
I was driving approximately 25 MPH, & slightly tapped on the brake to slow down, and my headrest deployed & popped out and hit me in the back of the head while I was driving down the road. It startled me, but also popped out hard enough to cause a headache. *dt
Within one week time frame, both front headrests suddenly and loudly snapped apart with a loud bang and propelled forward with great force. My husband was in the drivers seat when it happened on that side but luckily did not have his head resting on it. We were merging onto the interstate when it happened and the horrible noise made us slam on the brakes and almost come to a stop. It was a huge shock and very scary. Sounded like a gunshot going off. The second passenger headrest exploded open today with my sons head resting in it. It jerked his head forward and hit him on the temporal side of his head. Complaints of a headache so far. We were parked when this happened. *dt *dt *dt *tr consumer stated her husband called both local dodge dealership that they had bought the car from and then also called chrysler after dodge. There was nothing that could be done. Contact did not have an active warranty through them and there were no specific recalls out on the headrests at this time. The two front headrests were replaced with non-dodge brand generic ones. Contact kept the original malfunctioning ones just in case they would need to be looked at some point.*jb *dt
My drivers side headrest came apart and hit my husband in the back of the head. All he did was sit in the seat, there was no impact of any sort and the vehicle was not in motion.
I went to my neighbors house put my vehicle in park and left it running, I got out went inside for not even 5 minutes, when I opened the driver door I noticed the headrest safety thing has deployed.
As we were getting in the truck the driver side airbag on the head rest exploded. Thank god I wasn't in the seat just yet when it went off.
After arriving home and placing the car in park I was struck in the back of the head. The active headrest restraint failed causing it to release. The plastic holding tabs appear to be broken off.
2013 dodge durango sxt. Consumer writes in regard to driver side head-rest opening while driving. *as
While driving at normal speeds and with no collision, front passenger active head restraint on 2013 dodge durango citadel spontaneously deployed. Luckily, passenger seat was not in use at the time. Head restraint cannot be reset, because plastic holding bracket is now broken.
Tl* the contact owns a 2013 dodge durango. While the vehicle was in the drive position and waiting for the garage door to open, the front passenger side head rest air bag deployed without warning or an impact. Afterwards, the air bag indicator remained illuminated. The passenger sustained a head and neck injury that required medical attention. The cause of the failure was not determined. The local dealer (posner park chrysler dodge, 42650 highway 27, davenport, fl) was notified of the failure. The manufacturer was not notified. The failure mileage was 117,000.
Backing out of garage and th drivers side head rest ejected. No rear impact or anything. It hit me in the back of the head and scared me to death. Took the car by the dodge dealership and they said it was not under warranty and they zip tied it together.
The vehicle was traveling in a straight line on southbound interstate 5, and traveling at freeway speeds. The front passenger seat head rest unexpectedly deployed- striking the person seated in that seat in the head. Thankfully, it was not the driver's side headrest as this unexpected impact to the head may have caused a reaction resulting in loss of control of the vehicle. When checking online, there appear to multiple occurrences of this type of unnecessary deployment of this type of safety device on dodge vehicles of this era.
Headrest deployed without impact to vehicle. Headrest damaged as a result. Not able to reset due to damage caused. In need of replacement. Vehicle was stationary and not running at the time of deployment.
Front passenger active restraint headrest deployed while driving without collision or other known event on city street at posted speed. My teenage son sitting in seat while restrained was struck in back of the head when headrest deployed forward, but he was not injured by this event. The headrest cannot be repaired or reset, and fiat chrysler america (dodge) has discontinued this part and no longer keeps it in stock for replacement nor do they offer an alternative part to make the seat/headrest safe and serviceable.
I was driving my 2013 dodge durango citadel. While driving approximately 45 MPH the passenger side headrest became dislodged and sprung open out of no where. Thankfully, no one was in the seat as they could have been severely injured. After contacting the dealership it appears the plastic retaining pin receiver had broke. Small pieces of plastic were inside the headrest and it is unable to be reset. The dealership does not cover this under any warranty and it would be almost $800 to repair. I believe this headrest is also connected to my airbag deployment system. It is unknown if any further issues could happen from this.
Vehicle was parked. Male driver exited vehicle and leaned back into driver's seat to retrieve belongings from behind passengers seat. Upon doing so he placed his hand on the headrest of the driver's seat. It was at this time that the active head restraint system activated on the driver seat. Upon examination by mechanic it was determined that plastic hinges had broken in the headrest. Vehicle purchased new 8/2013, 150k miles. Replacement headrest: $650 plus labor.
As me and my mother was sitting in burger king drive thru the passenger front seat headrest suddenly disengaged and hit my mother in back of the head.
Tl* the contact owns a 2013 dodge durango. While driving approximately 50 MPH, the anti-whiplash cushion detached from the headrest on the front passenger seat. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 69,000.
The passenger side seat active head rest deployed on it's own while driving down the highway. I took a look inside to reset it and noticed the plastic housing that holds the locking rod in place had broke and the locking mechanism hadn't opened, thus allowing the headrest to be unable to be reset since the locking rod just gets pulled back out do to the tension on the springs.
As I was driving I heard a pop and didn't know what is was. After looking I saw that it was my driver seat headrest. It had popped open and I thought I could just close it but I couldn't. About a week later the passenger side did the same thing with no one being in the seat. I thought that maybe this was a fluke happening, but I have read that there are quite a few customers out there that have the same problem. I would like to know my options.
While driving on the highway I felt my head jerk forward and heard a pop from my headrest. At the time I was driving straight going about 68 MPH. When I felt the impact behind my head my instinct was to hit my brake thinking someone had hit me from behind, but once I looked around there was no one close behind or to the sides of me. I pulled off the highway and looked at the headrest and noticed it had popped open. This only occurred on the driver seat headrest. Again, I was not involved in any collision at or around the time of the incident. I have been in collisions years prior to this, but none from behind.
I dropped the keys between the car seat and the console. I moved the seat to the farthest position that I would go back. I turned to sit on the outside of the door frame in order to put my left hand in to reach the keys. There was nothing moving before I moved my hand. As soon as I touched the keys the seat came down on to my left ring finger. I t just moved in a downward position. I called 911 because I was unable to free my hand. The winslow police department responded and assisted with freeing my hand. The car was parked in the driveway and not moving at the time. I went to the patient first care center and they did x-rays on my hand.
Vehicle was backed into a parking spot at a restaurant with no possibility of a rear end collision when the active head restraint on the drivers side deployed. Fortunately we were parked, otherwise it could have very easily caused an accident. I have noticed a number of complaints about the issue from others as well. The plastic that holds the retention rod broke causing the release, so the whole unit has to be replaced at my cost. You can see the broken plastic in the provided picture. This could be a serious safety issue if it deployed while someone was driving down the highway. I have been in contact with the local dealership where it was purchased 3 days prior to the incident.
While driving in a parking lot at aprox 15 MPH drivers side head rest exploded slamming into the back of my head causing some pain . This startled me and if in a different scenerio could have caused an accident. When dealer contacted they stated clips could of broken, and not covered by the warranty.
My wife and I were driving down the road when the passenger side active headrest deployed. When it deployed it hit her in the back of the head and gave her whiplash. I researched it online and it appears that this is a common problem with dodge vehicles. I attempted to reset the spring loaded active headrest to discover that the reason it had deployed is because the plastic retaining pin receiver was broken. I have attempted to contact dodge (case#32447405) with no resolve. I feel like the headrest should certainly be recalled. If an older person had been hit in the head or if it were on the drivers side of the vehicle it may have caused serious injury, a crash, or death. I can email photos upon your request. Your pursuit of this matter would be greatly appreciated.
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