My radio is malfunctioning turns on and off whenever it presses buttons on it’s own like to change the radio, change the climate and it’s blank or screen black the entire time it switches from Bluetooth to radio or vice versa
2018 Dodge Durango: screen or infotainment failure
6 of the 234 complaints about the 2018 Dodge Durango describe screen or infotainment failure.
- owner complaints
- 6
- of this car's complaints
- 3%
- recalls
- 2
Is there a fix? There are 2 recalls and 78 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
- 20251
- 20231
- 20211
- 20186
- 20172
- 20143
- 20134
What owners say
The touchscreen continuously freezes and displays a prompt about adjusting the clock settings. The screen pops up repeatedly and beeps making the rest of the touchscreen functions unusable.
Since the latest update the radio will intermittently without notification reboot which will also occur when using navigation. It also has caused the vehicle to display a blue screen when in reverse. With the blue screen displayed the driver is unable to see objects, pedestrians, or vehicles that maybe in their path of reverse travel. Rebooting while driving causes an unnecessary distraction to the driver especially if the driver was relying on navigation while traveling in an unknown area. This happened in a previous radio and was subsequently replaced.
Uconnect 8.4c nav radio screen continually resets and or stays blank. Multiple trips to dealer and two screen replacements with no avail. Safety concern, very distracting and no back up camera use when it goes out, has stayed off for multiple days. No climate control, radio or camera.. Occurs primarily in motion, very randomly.
This has happened multiple times to me and has recently become a daily struggle. I seem to believe the electrical panel behind the dash may have a shortage of some sort. I can be stationed at a light or moving and my screen displaying the odometer will completely turn white. Some times it slowly fades away and other times just completely goes white. This happens while I'm in motion and I literally have no way to monitor my speed, other than rely on my RPM's. Today, 6/22/2020, I was traveling through my neighborhood and the dash was displaying fine. I come to a stop to turn and my display begins to fade. I am not going faster than 34 MPH. Eventually, the display turns completely white and my screen for the radio reboots. I purchased this vehicle used with 10k miles on it. Now I wonder why it was traded in so early.
I got the car with 100 miles on it and these problems continue.... Kroger's and many other gas station pumps kick off while fueling. I have tried pulling the nozzle out some, squeezing the trigger less, etc & they still kick the pump off. It literally takes 10 mins to pump $20 worth of gas. Also, I have a slight delay when pressing the gas pedal from a stop sign, etc. Its like a second delay then its like it decides to go ahead & go. Radio/control screen has already been replaced due to it going to a full black screen & full blue screen, shutting off, etc. However, even the new radio still loses the programmed station settings.
Service bulletins that may apply
- D-26-19 (XE2)
- ID-26-39 (XE2)
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
- Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
- Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
- Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays...
- Power Liftgate Inoperative Or Intermittently Will Not Open Or Close.
Related recalls
Electrical system: wiring: front underhood
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Risk
- A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U87.
Recall number 18V524000 · Recall details
Electrical system: software
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
- Risk
- If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Recall number 18V332000 · Recall details
Questions about the 2018 Dodge Durango screen failure
Is screen or infotainment failure a common problem on the 2018 Dodge Durango?
6 of 234 owner complaints about the 2018 Dodge Durango (3%) mention screen or infotainment failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2018 Dodge Durango?
There are 2 recalls and 78 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2018 Dodge Durango
Check engine light 24Backup camera 22Water leak 7ABS 6Misfire 6Stalling 6Engine failure 5Headlights 5Loss of power 5Warning lights 5
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