The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive. The picture stays frozen in time for about 4 minutes and the rcta doesn’t work during that time. The backup camera is always delayed to convert back to standard infotainment mode.
Dodge Durango screen failure problems
18 of the 13,793 owner complaints about the Dodge Durango describe screen or infotainment failure, most of them for the 2018 model year.
- owner complaints
- 18
- worst model year
- 2018
- typical mileage
- 22,326
Is there a fix? There are 13 recalls for this area of the car. See below
By model year
- 20251
- 20231
- 20211
- 20186
- 20172
- 20143
- 20134
Often reported together
What owners say
Push start vehicle stalls 3 to 5 times. While driving the dash board flickers on and off. Navigation system screen blacks out radio turns on when I have it off. Reverse camera also glitches and works sometimes. The inside lights dim up and down. The passengers window goes down on its own.and has caused the rain to damage personal items of ours.
While driving; the vehicles dashboard, navigation system, entire vehicles light glitches as well as speed diminishes but doesn't completely shuts off only for seconds at a time causing the vehicle to continue accelerating while also pulling back like a chocking sensation as dashboard speed goes from 0mph to a lower speed vehicle was previously traviling at.
Screen/display has blacked out. Take it to the dealer appeared on the screen. Transmission shifter indicator stopped working. The dealer is charging me $1,900 to repair both.
My radio is malfunctioning turns on and off whenever it presses buttons on it’s own like to change the radio, change the climate and it’s blank or screen black the entire time it switches from Bluetooth to radio or vice versa
Vehicle has been having issues starting, acts like the fob is not in ignition. Vehicle has locked key in ignition and won't release it. Most dangerous concern is vehicle will completely shut down while driving, regardless of speed, and will not restart until completely stopped and put in park. Most recent occurrence was on interstate 80, 73 MPH on 12/23/2022. Everything except for hazards and radio shuts off and goes black. No warning lights, no codes tracked, just completely fails. Cannot use turn signal, brakes, power steering, nothing. Starting issues started about 12 months ago. Completely shutting down while driving started about 7 months ago. Issue is intermittent and does not show a pattern.
The touchscreen continuously freezes and displays a prompt about adjusting the clock settings. The screen pops up repeatedly and beeps making the rest of the touchscreen functions unusable.
Since the latest update the radio will intermittently without notification reboot which will also occur when using navigation. It also has caused the vehicle to display a blue screen when in reverse. With the blue screen displayed the driver is unable to see objects, pedestrians, or vehicles that maybe in their path of reverse travel. Rebooting while driving causes an unnecessary distraction to the driver especially if the driver was relying on navigation while traveling in an unknown area. This happened in a previous radio and was subsequently replaced.
The stereo system/head end emits a very loud noice randomly while the vehicle is in motion. The sound is so loud that the immediate instinct is to grab for the volume controls distracting the driver from the road. None of the volume buttons on the steering wheel or dash have any effect. The sound only goes away when the uconnect system crashes and reboot automatically. The problem has happened several times. It is unclear whether the sequence is initiated with the forward collision sensor. At least one event seemed to be when a car pulled out in front of me very close in a traffic circle where I had to apply significant breaking. Another event seemed to be at the location where my previous durango gave a false positive fcw at a curve in the road near a utility pole. The bottom line is that there is significant heads down time for the driver due to the problem.
Uconnect 8.4c nav radio screen continually resets and or stays blank. Multiple trips to dealer and two screen replacements with no avail. Safety concern, very distracting and no back up camera use when it goes out, has stayed off for multiple days. No climate control, radio or camera.. Occurs primarily in motion, very randomly.
Related recalls
Electrical system
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under the federal safety agency Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
- Risk
- A vehicle stall increases the risk of a crash.
- Remedy
- Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is V62.
Recall number 19V813000 · Recall details
Electrical system: wiring: front underhood
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Risk
- A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U87.
Recall number 18V524000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
- Risk
- If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T75.
Recall number 17V741000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
- Risk
- If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T36.
Recall number 17V435000 · Recall details
Electrical system
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
- Risk
- A vehicle stall increases the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V‑530. Note: This recall has been superseded by recall 19V813.
Recall number 15V115000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
- Risk
- If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
- Remedy
- Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P60.
Recall number 14V634000 · Recall details
Electrical system
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
- Risk
- A vehicle stall increases the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Recall number 14V530000 · Recall details
Electrical system: wiring
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
- Risk
- If the vanity lamp wiring shorts, there is an increased risk of fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P36.
Recall number 14V391000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- On some sport utility vehicles, under certain operating conditions, an integrated circuit in the instrument cluster that controls interior lighting may overheat.
- Risk
- This could potentially cause an instrument panel fire.
- Remedy
- Dealers will inspect the cluster for damage and replace it free of charge. The recall began on april 2, 2007. Owners may contact daimlerchrysler at 1-800-853-140.
Recall number 07V092000 · Recall details
Electrical system
- What is wrong
- On certain sport utility vehicles equipped with front bench seats only, if fluid is spilled from the floor mounted cup holder, an unused console power outlet connector located under the seat may become contaminated.
- Risk
- This may allow development of a high resistive short circuit in the connector, which could eventually lead to a fire.
- Remedy
- Dealers will inspect the console wiring connector for corrosion, clean as required, and install a cap to prevent additional fluid from contaminating the connector free of charge. The recall began on october 30, 2006. Owners may contact daimler chrysler at 1‑800‑853‑1403.
Recall number 06V339000 · Recall details
Questions about the Dodge Durango screen failure
Which Dodge Durango years have screen or infotainment failure problems?
The model years with the most reports are 2018 (6 complaints), 2013 (4 complaints) and 2014 (3 complaints).
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