My 2021 Dodge Durango has an unresolved Safety Recall 66B / the federal safety agency Recall 24V‑436 involving the radio software and rearview camera functionality. I brought the vehicle to an authorized Dodge dealership and specifically asked about the unresolved recall and the required radio software update. The dealership attempted to perform the required updates but told me the radio would not accept or complete the updates. I was then told that the radio would need to be replaced at a cost of approximately $1,300. The vehicle’s center display and other radio functions continue to operate. Apple CarPlay connects and displays properly, including Apple CarPlay Maps, and the screen displays music information and the elapsed time as though audio is playing. The rearview camera displays properly most of the time. Occasionally when the vehicle is placed in reverse I have to put it back in park to get the camera to appear. Safety-related sounds, including the seatbelt warning and emergency/hazard warning sounds, also continue to function. The back up sounds beep fine. The primary audio/music playback is what is not producing sound. The dealership has not provided me with written diagnostic results, specific error codes, or documentation explaining why the recall software update could not be completed or establishing that the radio hardware itself has failed. My concern is that an open safety recall has not been successfully remedied on my vehicle. Instead of completing the recall software remedy, I have been told that I need to pay for a replacement radio. I am requesting that the federal safety agency review whether the recall remedy is being properly handled when the radio will not accept the required software update. The issue has been confirmed by the Dodge dealership, but I have not been provided documentation identifying the specific failure that prevented the recall update from being completed. Stellantis corporate case management is also reviewing the matter.
Dodge Durango backup camera problems
75 of the 13,793 owner complaints about the Dodge Durango describe backup camera failure, most of them for the 2018 model year.
- owner complaints
- 75
- worst model year
- 2018
- typical repair cost reported
- $1,000
- typical mileage
- 41,235
By model year
Often reported together
Water leak 5Screen failure 4Stalling 3Won't start 2Warning lights 1Overheating 1Key fob 1Fire or smoke 1
What owners say
I had my radio recall done on my car. However, I had to have my radio replaced under warranty after the software recalls were applied on my old radio. The new radio never had the software recalls installed. I took my radio into the dealer to have my radio updated with the recalls. I had been having intermittent issues with the backup camera not working at times which was one of the recalls my radio did not have installed. The radio is up to date now but I am bearing financial responsibility. I've been in contact with Chrysler over the phone and eventually over email where they are saying they are denying my recall reimbursement because they are considering it a warranty issue and not a recall issue. Reimbursement amount I am seeking is $891.17 that I was charged by the dealer. I have the receipt if needed. The dealer told me there was nothing on their end of things they could do.
Purchased in XXX from Tri Star Motors in [XXX] with approximately 18,000 miles on it. In XXX, I noticed some flickering on the passenger side racetrack light and water entrapment after a somewhat heavy snowfall. After some research, I removed the drain bolt and drained the water out. I left the drain bolt off so that water would not get trapped in it again. I have kept an eye on it to make sure the condensation dried up and keep monitoring for any issues with brake lights. So far, it has not affected my brake lights, rear view camera or back up lights. For the most part, it is just dimmed in that passenger lower side of the racetrack light itself and still flickers some. I do worry about the integrity of the wiring now and if any issues will arise. Especially the integrity of my brake lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I purchased a 2018 Dodge Durango. Shortly after purchasing the vehicle, moisture was present inside the rear liftgate/racetrack lamp assembly and portions of the rear lighting did not operate. The selling dealership inspected and repaired the vehicle. Its repair invoice states that the left rear tail/running/parking lamp was inoperative because of an open wire between the body control module and the left rear lamp, but I have a picture I uploaded that only one of the passenger side light actually worked so I don' know about the broke wire, but I know the lights didn't work when I purchased the vehicle as our home camera showed after I brought it home. But they did try to fix them. The dealership routed a new wire, taped and waterproofed it, and returned the vehicle after stating that the system worked. I was also told or understood that the racetrack lamp assembly had been replaced, but the repair records I received do not identify a replacement lamp or part number. Approximately one week after the repair, moisture reappeared. The liftgate lamp assembly now contains substantial visible standing water that moves when the liftgate is raised or lowered. Sections along the bottom appear to be dimming or failing, Because raising the liftgate causes the standing water to move toward the upper lamps and electrical connections, I now avoid using it A suggestion drilling a drainage hole in the lamp assembly. I have not drilled, sealed, drained or otherwise modified the assembly. I am concerned that the standing water may contact or corrode the lamp sockets, connectors, wiring, license-plate lamps, backup lamps or rear camera and cause the rear lighting to fail without warning. This could make the vehicle difficult for other drivers to see, especially at night. Cannot drive it at night for safety reasons No crash, fire or injury has occurred. The vehicle and defective component are available for inspection. Photographs, video and dealership repair records are available
Backup camera is blurry making it difficult to see especially at night
The contact owns a 2023 Dodge Durango. The contact stated that upon startup and while driving, the check engine and airbag warning lights illuminated. Additionally, the gear shifter became stuck when shifting into drive(D). The rearview camera flickered, displayed incorrect images, and the display screen intermittently froze or turned blue. The vehicle was taken to the local dealer on ten occasions, and an unknown diagnosis was provided. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 55,000.
The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive. The picture stays frozen in time for about 4 minutes and the rcta doesn’t work during that time. The backup camera is always delayed to convert back to standard infotainment mode.
I'm having issues with my 2021 Dodge Durango I have a recall on a rear view camera a recall on a rear spoiler a recall on the steering assembly a recall on the ESC light mail function ABS system loose airbags
Radio screens keep going bad causing the backup camera to not work until after a power cycle of the screen takes place. Sometimes a power cycle is not possible and the screen take a minute or two to turn on. I have had multiple radios in our car do this. I was told at the dealership that Stellantis admits they have a design flaw which causes the radio to overheat and melt the components in the radio unit. This is a series safety concern, not only because of the backup camera not displaying but a possible fire hazard if components are over heating.
Push start vehicle stalls 3 to 5 times. While driving the dash board flickers on and off. Navigation system screen blacks out radio turns on when I have it off. Reverse camera also glitches and works sometimes. The inside lights dim up and down. The passengers window goes down on its own.and has caused the rain to damage personal items of ours.
Related recalls
Electrical system
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under the federal safety agency Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
- Risk
- A vehicle stall increases the risk of a crash.
- Remedy
- Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is V62.
Recall number 19V813000 · Recall details
Electrical system: wiring: front underhood
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Risk
- A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U87.
Recall number 18V524000 · Recall details
Electrical system: wiring
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
- Risk
- If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Recall number 18V332000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
- Risk
- If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T75.
Recall number 17V741000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
- Risk
- If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T36.
Recall number 17V435000 · Recall details
Electrical system
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
- Risk
- A vehicle stall increases the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V‑530. Note: This recall has been superseded by recall 19V813.
Recall number 15V115000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
- Risk
- If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
- Remedy
- Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P60.
Recall number 14V634000 · Recall details
Electrical system
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
- Risk
- A vehicle stall increases the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Recall number 14V530000 · Recall details
Electrical system: wiring
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
- Risk
- If the vanity lamp wiring shorts, there is an increased risk of fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P36.
Recall number 14V391000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- On some sport utility vehicles, under certain operating conditions, an integrated circuit in the instrument cluster that controls interior lighting may overheat.
- Risk
- This could potentially cause an instrument panel fire.
- Remedy
- Dealers will inspect the cluster for damage and replace it free of charge. The recall began on april 2, 2007. Owners may contact daimlerchrysler at 1-800-853-140.
Recall number 07V092000 · Recall details
Questions about the Dodge Durango backup camera
Which Dodge Durango years have backup camera failure problems?
The model years with the most reports are 2018 (22 complaints), 2014 (9 complaints) and 2015 (9 complaints).
How much does it cost to fix backup camera failure on the Dodge Durango?
Owners who mentioned a price put the repair at about $1,000 (median of 13 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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