Passenger head rest safety mechanism deployed for unknown reason.
2015 Dodge Grand Caravan seats complaints
Page 2 of 3: complaints 11 to 40 of 57, newest first, as owners wrote them.
Was exiting school parking lot and the headrest like exploded!
Drivers side headrest popped out. Separately, van started shaking at 1500 rpms. Needed $550 worth of repairs to the #3 fuel injector
Front passenger active headrest system deployed with no explanation. The vehicle was being driven normally in a parking lot and the headrest just went off.
Tl* the contact owns a 2015 dodge grand caravan. The contact stated that while driving at various speeds, the front passenger's side headrest exploded inadvertently without warning and without the vehicle being involved in a crash. There was no injury sustained. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 48,788.
I was sitting in my parked car, engine off, waiting for someone. The driver's side headrest popped open suddenly. I cannot put it back in position because the plastic tabs inside are broken. I am thankful I was leaning forward reading a book and that I was not driving as this could have been painful and/or dangerous.
Front seat active head restraint deployed on its own. Vehicle was parked with nobody inside when it happened. I did receive a letter in mail that it is an issue and letter had been submitted with this.
While driving my front driver seat headrest deployed for no apparent reason.
Tl* the contact owns a 2015 dodge grand caravan. The contact stated that the vehicle was at a stand still on the outside of his driveway, when approaching the vehicle, he noticed that the front driver's side head rest was detached from the seat. Opelika chrysler dodge jeep ram located at 801 columbus pkwy, opelika, al 36801, (334) 749-8113, was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of failure. The failure mileage was 68,677.
Came out to my car and the driver side headrest was deployed. My car has been in no vehicle accidents. My minivan was stationary in my driveway.
Tl* the contact owns a 2015 dodge grand caravan. The contact stated that while driving at 30 MPH, the driver side front headrest deployed without impact. The contact was slammed in the back of the head due to the failure and suffered a minor headache. The contact called james chrysler dodge jeep ram of cedar lake(13007 wicker ave, cedar lake, in 46303) by phone and was informed that there were no recalls on the vehicle; he was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.
Tl* the contact owns a 2015 dodge grand caravan. The contact stated that after entering the vehicle, she became aware that the driver's headrest was deployed. The contact stated that her son informed her that a piece in the headrest was detached. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.
The headrest deployed and will not go back in. This is a feature to prevent whiplash in a crash, but the vehicle was parked when the headrest deployed. This is dangerous and now I am concerned about my safety driving if it happens to the other one unexpectedly.
While my husband was driving the passenger side headrest deployed for no reason! I happened to be sitting in the seat at the time and thankfully it didn't hurt me but it scared the crud out of me!! We were actually only going about 5mph as we were coming out of the parking lot of a chic-fil-a.
The front passenger headrest popped open. I wasn't driving or even in the car when it happened thankfully. I came out to the car and it had popped. It has been hot here and wondered if that caused it, but if that is the case it is very scary as it makes me wonder if that'll happen to other parts of the car. As is I'm worried about the driver side as that seat stopped working within a month of me purchasing it. And now it isn't working again.
While driving to work, the driver side head rest deployed. I was not involved in an accident, just idling at a stoplight. Thankfully, I did not sustain any injuries. I called the dealership I purchased from and the service department said that the repair cost would be out of my pocket. How is this ok when it clearly has to be a manufacturer malfunction. This seriously needs some attention and a recall issued.
The headrest on the passenger seat popped open while I was driving, scared me. Now I am afraid, my drivers side will do the same while I am driving causing a terrible hazard for me. I went to dealership and they said not their problem and wanted to charge me $900 to fix it. This should be recalled. I did not have them do it due to the cost to me.
Drivers side headrest deployed without being in an accident. Vehicle was parked and unattended when deployment occurred.
2015 dodge grand caravan was parked in our driveway, not started. I was seated in driver seat after just entering the vehicle, door still open, I activated the passenger side power sliding door so my family could enter the rear. My wife opened the front passenger door but had not entered the vehicle, she was assisting the kids entering the rear. The passenger seat headrest suddenly burst open and extended forward. Everyone jumped at the sudden noise. I looked over and saw the headrest distended and didn't know it could do that. I inspected the headrest and saw arms and latches that indicated it could be moved. I attempted to return it to normal but it would not move very easily. We decided to leave it as we were on our way somewhere. Later I again attempted to put it back together but it would not stay together. I looked online for possible repair information and found it to be described as a safety feature to help prevent whiplash injury and that it should not deploy without a crash. No other safety features deployed. The vehicle still operated normally. I contacted dodge directly through online chat and spent over 30 minutes describing everything in detail and was told a manager would be contacting me in 1-2 days. After a week, no call was received. I again contacted dodge and was given the run around with request for all the information again even though the agent pulled up the file and told me what had happened. They refused to send it to a manager again unless I spent another 30+ minutes describing everything in detail again. I told them I was pulling up the federal safety agency website to file a complaint and they immediately gave me a case number and forwarded the issue without having to provide any information again. I told them it seemed they were running me in circles.
Passenger side headrest deployed on its own.
Tl* the contact owns a 2015 dodge grand caravan. The contact stated that the driver's side frontal head rest deployed after her grandson held on to the headrest for support while exiting the vehicle. The failure occurred while the vehicle was parked. The contact took the vehicle to griffin chrysler dodge jeep ram (961 e, us-74 bus, hamlet, nc 28345) where she was informed that a plastic part attached to the headrest fractured causing the failure. The contact was informed that the headrest needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 103,000.
Tl* the contact owns a 2015 dodge grand caravan. The contact stated that while driving at approximately 25 MPH, the front passenger's side head rest deployed and struck the contact in the back of the head. No injuries were reported. The cause of the failure was not determined. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 49,000.
On thursday june 4, 2020 I was operating a 2015 dodge caravan owned by the danville public schools transportation division. While stopped at a traffic light I raised the height of the head rest one click to place the head rest higher up the back of my head. When the light changed to green I proceeded to the next intersection and had to stop for a second red light. As I pulled away from the second light (after a green indicator) the head rest suddenly popped open making impact with the rear of my head. The vehicle was in motion when the head rest deployed. I mentioned the head rest to our shop technician who began to make inquiry into the possible cause. The shop technician spoke to the local dodge dealership about the issue and was advised there were no recalls or safety bulletins on the issue and that new replacements were available for around $600 and that our best option would be to retrieve one from a junk yard. A closer look on line indicated issues with dodge ahr head rest. The locking pin should be released by a solenoid powered latch that is triggered by the sensor system in the event of a crash. The plastic retainers that hold the locking pin failed and broke away causing the front section of the head rest to deploy without triggering the solenoid. Please see the attached photos of the damaged retainer points and the locking pin. This 2015 dodge van has 58,976 original miles.
The headrest deployed while driving down a residential street.
The head restraint for inside the headrest for both the driver and passenger seat have brackets that will randomly fail.
Aug 3, 2019 just got off interstate-44. I was stopped, & was getting gas at murphy USA, in a commercial lot, on a city street. Vehicle was parked, stationary and not running. I was outside the vehicle. My 3 son's were inside the van. My 15 year old son had his head on the passenger headrest when it randomly deployed for no reason at all. No wreck, no reason. The headrest popped so loudly I thought it was a gunshot near us. It frightened us all. My 15 yr old son had neck pain from the unexpected expulsion forward when his headrest randomly deployed for no reason...his pain continued as he began to get more stiff so he was scheduled , seen and adjusted at the chiropractor. He had a few appointments to get the pain to stop. I called graven chrysler of lebanon mo where I purchased the van to get it repaired. I was told I would be responsible for the replacement due to no recall yet!. The van has approx. 56,000 miles and I have extended warranty with bumper to bumper. I was then told both headrests would be replaced ubder the warranty yet that was over 6 months ago. I was still told today they cannot get new parts in. Maybe next month? I am scared to drive my vehicle! Had this happened while I was driving -it is likely I'd have wrecked and killed many people! !!this is a major, dangerous, defect in manufacturing! It is an extremely hazardous condition to drive with defective headrests! My son was injured, I 've feared driving it for 6 months and after 6 months still nothing has changed or been fixed,! It is embarrassing for us to have to tell people about he defect and ask them to sit in the back. This has to qualify for a recall! This should shame crysler dodge! It certainly is not acceptable business practice and leaving a spreading a poor reputation for our local dealer, as well as for all chrysler dodge brands. Someone will wreck if they haven't yet!
The driver's side headrest deployed unexpectedly. My vehicle was parked in my garage. The car was stationary, not running and had not been in any kind of collision. When I inspected the inside of the headrest, the plastic brackets that hold the metal pin were compromised. The metal pin is still in place, but the plastic prongs that were supposed to hold onto the pin to keep the headrest in place both failed. One cracked and is partially attached. The other prong came off completely. I believe the plastic broke from being under prolonged tension. Why would something that is designed to be a safety feature be made out of something as flimsy as plastic? I'm so thankful that I wasn't driving when this incident occurred because it could have caused serious injuries. There are many other reports of dodge customers having this same issue. The active head restraint (ahr) system should be recalled due to safety concerns. The headrest should not deploy by itself. Unfortunately, from what I have read, dodge is claiming no responsibility and the issue is not covered under warranty. The repair is around $900, but most people can't afford that and don't want to pay it anyway because the problem could happen again. Dodge should be repairing these headrests at no cost to the customers.
The passenger side headrest deployed without collision. I did not hear it deploy so I'm assuming it happened when the van was parked and I was not in it. Unsure if van was running or off. The reason it deployed is plastic parts that should be attached to metal pin inside broke. Dangerous design! I have read about this issue with many other people's 2015 dodge grand caravan. The $900.repair cost for these defective headrests is ridiculous! Especially knowing it may happen again.
The driver side head rest deployed while I was driving. The pin that was holding the headrest in place gave way due to the plastic holding the pin failed. It looks like heat stress on the plastic.
Tl* the contact owns a 2015 dodge grand caravan. While driving approximately 5 MPH, the front passenger side head rest erroneously activated. Upon inspection, it was determined that the internal bracket fractured, causing the head rest to deploy. The passenger seat was not occupied during the failure. The cause of the failure was not determined. Consumer contacted the dealer where vehicle was purchased was notified of the failure, but no assistance was offered. The manufacturer was not notified. The failure mileage was 70,000. Consumer is currently using zip ties to hold head set in place and air bag safety feature is disabled
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