Drivers side head restraint deployed while driving normally causing neck injury.*dt car was not repaired.
2015 Dodge Grand Caravan seats complaints
Page 3 of 3: complaints 41 to 57 of 57, newest first, as owners wrote them.
The vehicle was parked in a parking lot. My wife opened the front passenger door and was about to get in as my son was getting in through the sliding passenger-side door. Without any kind of impact the headrest on the front passenger seat forcefully deployed. Thankfully my wife wasn't in the seat yet, so no one was hurt. When I examined the headrest, I found that the plastic part that is supposed to prevent the headrest from deploying had failed and had broken into a number of small pieces. My van isn't kept in a garage, so it spends all of its time outside in iowa weather, which this past year has ranged from colder than -30f to higher than 90f. It seems like the plastic couldn't handle it.
The driver headrest deployed without a crash, just happened out of nowhere. It was stationary.
Our van was stationary, no moving and the driver headrest deployed.
Tl* the contact owns a 2015 dodge grand caravan. Passenger side headrest unit erroneously deployed. Passenger sustained head injury cause of the failure was unknown the contact stated that while at a stop light the passenger side active headrest unit erroneously deployed causing a head injury to the passengers. No medical treatment was required. The cause of the failure was not yet determined. The local dealer was not notified. The manufacturer was notified of failure. The failure mileage was 128,000.
While in park the passenger seat headrest deployed.
Drivers side active headrest deployed while vehicle was sitting in the garage. In pictures it can be seen that the plastic fatigued and failed at the retention pin.
The headrest deployed while parked and unoccupied. The plastic retention loops snapped and broke.
On this 2015, florida based, dodge grand caravan with 58,640 miles, the passenger side active head restraint deployed with the car parked in the driveway and no one in it. It could not be reset as the thin plastic bracket that held a metal restraining bar in place disintegrated under the pressure of the deployment spring and released. In fact it appeared that multiple plastic parts had broken. Checking the internet, this appears to have happened in hundreds of other vehicles in multiple models and model years and dodge/chrysler has made no attempt to fix the problem or warn the owners. There are also at least two separate law firms pursuing class action lawsuits regarding this. There also appear to be hundreds of complaints on this site. If this happened on the driver's side while the car was in motion, an accident could have resulted. The dodge dealer said they have no obligation to fix this and that replacing each head restraint would cost close to $900. They also could not say the driver's side head restraint wouldn't also deploy unexpectedly. One wonders if there haven't already been significant or even fatal accidents related to this. Getting hit by the headrest would cause injury alone this appears poorly designed. The idea of putting a thin plastic bracket under constant strong spring pressure for years is just asking for trouble, especially for vehicles in florida where temperatures in parked vehicles can remain well over 120 all day. How can thin plastic be expected to take this for the life of the vehicle? These parts should be metal. I pushed the deployed headrest back together and secured it with two cable zip ties. As dodge can't tell me if the other headrest won't also deploy, I have also secured it with cable zip ties to guard against its unexpected deployment. Where is the federal safety agency in all this? At least change the design.
Tl* the contact owns a 2015 dodge grand caravan. While driving approximately 40 MPH, the driver's seat headrest completely detached without warning. The contact heard a pop sound as the headrest detached, which caused the driver's head to propel forward and almost strike the steering wheel. The dealer and manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 70,000.
My daughter entered the van through the front seat and crawled through the center back to her seat behind the front passenger seat. As soon as she was getting into her car seat the front passenger headrest deployed. We were parked and in an unstarted vehicle in my driveway- no collision involved. Thank god it deployed just seconds after my daughter was clear of it. There was no contact being made with it. My husband tried to reassemble it but there's a plastic bracket that is broken. Now after looking into it, I see there is a lawsuit pending over this and around 100 complaints. I am nervous about the driver's side one deploying while driving. This is an issue!!!
Driver's side headrest defective plastic housing. Did not deploy, the plastic mold broke. Google search reveals this is a common problem in the caravans/town & country models as far back as 2011. There are several youtube videos on how to "fix" it. Not a result of a crash, we were loading up for a trip, no one was even in the seat, nor was the vehicle on.
Takata recall. Passenger headrest exploded, sounded like a gunshot and nearly caused an accident. I am disabled and drive with hand controls. I am very much afraid of the same thing happening with my driver's headrest. Replacement charge was $1006.64. I have the invoice but can't scan! I was just driving in my subdivision when it happened. Invoice date is 7-2-18.
Entering the vehicle I sat down in the seat and the drivers headrest deployed hitting me in the back of the head. The car was not running, the passenger headrest did not deploy. Upon closer examination, part of the plastic headrest broke releasing the pin that is retained by a solenoid. The headrest cannot be reset because the plastic that retains the pin is broken. The dealer says the headrest is not covered under warranty. Is it not part of the safety restraint system? Should it not be covered? A search of google shows that this is not the first one to break and u-tube even shows how to jury-rig a repair. Probably not very safe!
My vehicle is equipped with headrest air bags. A year ago my passenger side headrest air bag engaged while the vehicle was parked in a parking lot and we were inside a restaurant. There was no damage to the vehicle to indicate it to go off. I contacted dodge and the dealership and both told me that they would not do anything about this. Fast forward to last week, I was sitting at a red light when all of a sudden my driver side headrest slammed me in the back of the head when it spontaneously went off. I have now been trying to get dodge to do something about both headrests once again, and I am not being contacted back. I am trying to get the dealership to help and their communication is horrible so I have no idea if I am even getting a resolution to this. I feel that this isn't a random situation and feel very unsafe driving my vehicle with myself and children it it.
Tl* the contact owns a 2015 dodge grand caravan. While the vehicle was stationary, the clips inside the headrests fractured and caused the headrest air bags to deploy on the front driver and passenger seats. There were no injuries. Moberly motor company (1520 n morley st, moberly, missouri 65270) was made aware of the failure and diagnosed that the headrests needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with case number: 346-091-77. The failure mileage was approximately 59,000.
The active-restraint head rests deployed while driving through a parking lot making a loud bang that sounded like a gun shot. The deployment of the active-restraint head rests was a distraction to the driver and if anyone had been in the passenger seat it could have caused an injury. The van is still under warranty and the dealership could not tell us if reseting the headrest would be covered under our warranty or not.
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