Sliding door locks jammed and not working...stuck. Can't open the door manually either. This is dangerous because can't get kids out from the back especially during emergency situation. Dodge should recall all sliding door actuator or whatever is causing this stuck lock on sliding doors to open.
2016 Dodge Grand Caravan locks complaints
Page 2 of 2: complaints 11 to 24 of 24, newest first, as owners wrote them.
Good afternoon, I am writing today with a serious safety issue on our 2016 dodge grand caravan. Our van has rear power slider doors and locks; recently the driver's side rear door has stopped sliding and will not unlock at all, either with the key or manually. Apparently this is a well-known issue; the dealer has stated that they will take a look at a vehicle for repair but we will have to pay the $100 diagnostic fee and approximately $1100-1300 to have the door repaired. This is a common factory defect that is also a severe safety hazard. I have three young children; if I was hit on the passenger side of the vehicle, how could I possibly get my children out of the car safely? If it was simply a power vs. Manual door issue, we wouldn't mind. However, the door will not open at all. Not only is the inconvenience severe with two children in car seats, but the safety issue is unconscionable. Will it take the death of a child for dodge to issue a recall on the common problem? Even the repair tech at the dealer said that it happens all the time. This is not right and not safe for families. Please contact me via email or at [xxx] for more information. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that while driving at various speeds, the vents would blow out hot air. The contact had to turn the indicator off in oder for the hot air to stop. The contact mentioned that the driver side sliding door opened while in motion with the door ajar indicator warning light illuminated. The vehicle was taken to the kolosso chrysler dodge jeep ram located at (2701 w college ave, appleton, wi 54914) where it was diagnosed and determined that the actuator and door latch failed and needed to be replaced. The vehicle was repaired several times however the failure recurred intermittently. The manufacturer was made aware of the failure. The failure mileage 18,205.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the driver's side sliding door failed to lock or unlock. There were no warning indicators illuminated. The vehicle was taken to rick hendrick jeep chrysler dodge ram fiat (8333 rivers ave, north charleston, sc 29406, (843) 639-5475) where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired due to the price. The manufacturer was contacted and referred the contact to the federal safety agency. The failure mileage was 69,633.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the driver's side electronic sliding door had locked and could no be re-opened. The vehicle was taken to straub chrysler dodge (1502 wheeling ave, glendale, wv) where it was diagnosed that the locking mechanism was faulty and needed to be replaced. The mechanism was replaced and the failure was remedied. However, when the vehicle was taken in for service, the same failure occurred on the passenger side sliding door. The passenger side door was not repaired. The manufacturer was not notified of the failures. The failure mileage was 60,000. *dt
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the rear driver's door was stuck in a locked position. Enterprise car sales (5718 s lindbergh blvd, st. Louis, mo 63123, (314) 842-6899) was contacted and stated that many clients experienced the failure and would cost $100 to be repaired. The contact did not purchase a warranty when she purchased the used vehicle. The cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 40,000.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the driver's door became inoperable without warning. The vehicle was taken to taler dallas dodge chrysler jeep ram (11550 lyndon b johnson fwy, dallas, tx, (214) 327-9361) where it was diagnosed that the driver's side door latch needed to be replaced. The latch was replaced, but the air bag warning indicator illuminated afterwards. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the driver's side sliding door failed to unlock. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was approximately 60,000.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the driver's side sliding door locked and could not be unlocked. The vehicle was not diagnosed or repaired. Gengras dodge (460 connecticut blvd, east hartford, ct) was notified of the failure, but no assistance was offered. The manufacturer was not notified. The VIN was not available. The failure mileage was 45,000.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the sliding driver's side door malfunctioned and would not open. Uftring chrysler dodge jeep ram (140 radio city dr, pekin, il 61554, (309) 340-4594) stated that they believed the locking mechanism was stuck and mentioned that the contact's warranty had expired. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 31,260.
Two days ago, the driver side rear sliding door failed to unlock or open, either with the key fob or various buttons/handles. The passenger side door lock made a buzzing noise when it locked. Today, the passenger side sliding door stopped working. I took it to my mechanic. He said both locking mechanism motors were burned out at a cost to replace of $1900. The first door stopped working without warning, the second one made a buzzing sound for a day or two when locking or unlocking. There was no impact or rough road driving involved. *dt
Tl* the contact owns a 2016 dodge caravan. The contact stated that the rear passenger sliding door would not open and was stuck on lock. The vehicle was taken to an independent mechanic where the contact was informed that the door was jammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 67,297.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the sliding door failed to unlock. There were no warning indicators illuminated during the failure. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 33,500. The VIN was not available.
Tl* the contact owns a 2016 dodge grand caravan. Upon attempting to open the vehicle's sliding doors, the sliding door on the driver's side failed to open. The passenger side sliding door failed to lock and made a loud buzzing noise when the contact attempted to lock the door. The vehicle was taken to napleton ellwood city chrysler dodge jeep ram (1000 lawrence ave, ellwood city, pa 16117) where it was diagnosed that the locks on both sliding doors failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failures and stated that they could not assist due to the extended use of the vehicle. The approximate failure mileage was 54,000.
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