The contact owns a 2016 Dodge Grand Caravan. The contact stated that the passenger's sliding door had failed to lock as intended, and the driver's side sliding door had failed to open as intended. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 120,000.
2016 Dodge Grand Caravan locks problems
24 complaints (2% of all complaints for this car). Typical mileage when it fails: 60,000.
- owner complaints
- 24
- of this car's complaints
- 2%
- typical mileage
- 60,000
- crashes
- 0
- recalls
- 1
Which part fails
- Doors: latch11
- Electronic lock/latch actuator1
- Doors: lock1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Dodge Grand Caravan locks problems in other years
Specific symptoms reported on the 2016 Dodge Grand Caravan locks
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Latches/locks/linkages: hood: latch
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
- Risk
- If the hood opens while driving, the driver's vision may be obstructed, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will install new hood striker bolts with the proper torque, free of charge. The recall began on October 22, 2015. Owners may contact Chrysler's customer service at 1‑800‑853‑1403. Chrysler's recall number is R53.
Recall number 15V595000 · Recall details
Related investigations
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or electronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.
PE21016
What 2016 Dodge Grand Caravan owners say
Most recent owner complaints, unedited.
The contact’s father owns a 2016 Dodge Grand Caravan. The contact stated that the rear sliding doors unexpectedly opened while the vehicle was parked and idling, or while driving at various speeds. The driver pulled over to the side of the road and manually closed the door. The contact researched online and became aware of an extended warranty for the failure; however, the VIN was not included. The vehicle was not taken to the dealer, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall or an extended warranty. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 54,000.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while the vehicle was parked, the contact noticed that there was an unusually loud buzzing sound coming from the front driver's side door. The contact stated that the failure occurred while the key was in the ignition switch. In addition, the rear door failed to latch and to close securely. The contact stated that the failure initially occurred intermittently but had become persistent. The dealer was made aware of the failure; however, the contact was informed that there were no open recalls associated with the VIN. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the driver’s side sliding door was locked and could not be opened from inside or outside the vehicle. Additionally, the door would not open while using the key fob. The cause of the failure was not determined. The manufacturer and local dealer was not contacted regarding the failure. The failure mileage was 128,359.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the driver’s side sliding door had become defective and could not be opened from either the inside or the outside. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 110,000.
Both sliding doors will not unlock. Passengers have to exit either through the front passenger door, through the rear hatch or climb out the sliding door windows. This is a safety issue in an emergency. The driver side sliding door had the problem several months ago. The passenger side sliding door developed the problem today.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the rear passenger’s side door failed to open. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side door actuator to be replaced. The vehicle was repaired. The contact stated a year later, the rear driver’s side door failed to open. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the rear driver’s side door actuator to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
The contact owns a 2016 Dodge Grand Caravan. The contact stated upon exiting the vehicle, the driver-side rear sliding door would not unlock and open. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the door actuator needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the driver's side sliding door failed to unlatch or open as designed. The contact had not taken the vehicle to a dealer nor an independent mechanic to be diagnosed nor repaired. Neither the manufacturer nor the dealer were made aware of the failure. The approximate failure mileage was 120,000.*dt*jb the consumer stated the vehicle was taken to the dealer and it was determined the actuator failed. The manufacturer was contacted and did not offer any assistance due to the vehicle being out of warranty. The dealer explained the passenger side would fail soon.
Tl* the contact owns a 2016 dodge grand caravan. The contact stated that the driver's side sliding door ceased in the closed/locked position. The contact was unable to unlock the door. The vehicle was taken to reedman toll chrysler dodge jeep ram of springfield (770 baltimore pike, springfield, pa 19064, (610) 544-5300) however, was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 70,000.
Questions about the 2016 Dodge Grand Caravan locks
Does the 2016 Dodge Grand Caravan have locks problems?
Owners have filed 24 complaints about the locks of the 2016 Dodge Grand Caravan, 2% of all its complaints.
At what mileage do 2016 Dodge Grand Caravan locks problems start?
The typical (median) mileage in owner complaints is 60,000 miles.
Was there a recall on the 2016 Dodge Grand Caravan locks?
Yes, 1 recall: 15V595000. Check your VIN to see if your car still needs the free repair.
What year does the Dodge Grand Caravan have the most locks problems?
The Dodge Grand Caravan model years with the most locks complaints are 2005 (338 complaints), 2017 (28 complaints) and 1996 (26 complaints).
Other 2016 Dodge Grand Caravan problems
Electrical 314Body 228Transmission 221Engine 86Fuel system 26Seats 25Airbags 22Acceleration 17Brakes 13Driver assistance 13Steering 11Seat belts 7Suspension 5Wheels 4Lights 3Visibility 3Tires 2
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