I had major pulsating / vibrating when braking on my 2010 dodge journey after only 16k. I discovered this is a common problem, there are many complaints and even a few class action lawsuits alleging the brake were under engineered / under sized for this car, at least on the 2009 & 2010 models. I was pleased to learn that chrysler extended the warranty (acknowledging the problem) on the brakes for these vehicles, but was not pleased to find out that 1) they want you to pay a $50 or $100 "deductible" to fix the problem (that they acknowledged by extending the warranty) 2) the warranty is only extended to 36k miles and 3) that the warranty only applies to the front brakes and my rear brakes were also warped, which I argue is the result of the front brakes being undersized in the first place...how else do you explain warped front and rear rotors on a vehicle only 1 yr old and only 16k miles? I paid the $50 deductible for the front brakes, plus $199 + tax (rear brakes) to get back on the road, and promptly called chrysler customer service to pitch a fit and let them know what I though about having to pay one cent out of my pocket for a problem that is well documented and they acknowledged (by extending the warranty). I eventually received a full reimbursement from chrysler for the full amount I paid, including their $50 "deductible". I was very happy with this resolution, but still disappointed that I had to even pay out of pocket and initiate the complaint in the first place to get reimbursed, when they are fully aware of the issue. Fast forward less than 1 year later and about 14k miles later exact same problem. Unacceptable. I now have to go through this again, and I am not happy. Chrysler should issue a recall and replace the brakes on these vehicles! This is a safety issue. Enough with the half @$$ attempt of "extending warranties" and "deductibles".
2010 Dodge Journey brakes complaints
Page 5 of 6: complaints 101 to 130 of 137, newest first, as owners wrote them.
Problem description: purchased new 2/26/11 - on 5/25/12 the vehicle had 11764 actual miles. Heard squealing noise when applying brakes - took to dealership and rear rotors warped and rear pads noisy. Dealership replaced rear rotors and pads. Picked up vehicle afternoon of 5/25/12. Drove vehicle home and have only driven vehicle yesterday 5/29/12 and today 5/30/12 to work and, again, the squealing has occurred on my way home (5/30/12). Called the service manager immediately and reported. Am taking into dealership first thing in morning again (5/31/12). [*also please note that on 01/13/12 I had a fluid leak under left front of vehicle and the vehicle was inspected by the dealership where purchased and the dealership had to replace a left axleshaft seal which they stated was a defect.]
Nthsa, good morning, I have been experiencing concerns regarding the braking system on my 2010 dodge journey. When driving at speeds over 55 MPH on the highway and having to apply the brakes the steering wheel begin to shake back and forth and this is somewhat alarming to both me and my wife. I have had many vehicles in the past and I have not ever experienced this before. Is there a recall on the braking system or should we be alarmed and more importantly what should be done? Contact dodge and file a complaint or ask them if their is a recall on the braking system? Please assist? Sincerely, mr. Frederick rott msgt retired usmc
We had to change the brake pads and/or rotors three times in 70,000 miles. The last brake job required replacing the rear caliper, along with the rotors and pads - which was very costly. The mechanic told us this was fairly common, with this car. My only complaint with this vehicle, is the brakes. They are simply terrible. Dodge really needs to fix this mistake.
Brakes have worn to the point of near failure at only 17,300 miles.
We have had to replace front brake pads and rotors approximately every 12,000 miles on this car. We bought the car used with only approximately 18,000 miles on it and at approximately 19,000 miles the front brake pads and rotors had to be replaced for worn out pads and warped rotors. Took it to a dodge dealer to see why the brakes wore out so early and they said it had non-mopar brake pads on it so it voided the warranty and there was nothing they could do for us. It has approximately 58,000 miles on it now and we have had to replace the front brake pads and rotors 3 times for worn out pads and warped rotors and the rear brake pads and rotors once at 40,000 miles for the same. I have never had a vehicle go thru brakes like this one. The brakes are undersized for the weight of the vehicle and dodge knows it but refuses to do anything about it, that is not right! When the brakes wear out this quickly with normal driving conditions there is a problem. This needs to be addressed before someone gets injured or killed due to this poorly designed brake system.
I experienced shaking/pulsations on the brake pedal when slowing down for a stop (the faster I was going before decline in speed, the larger the shaking/pulsation would be). I took the vehicle to a local mechanic who informed me that the calipers on the front wheels were sticking and that the pistons were getting hot and would eventually crack. He also informed me that this is not normal for a vehicle that is less than 2 years old with only 15k miles on it.
We have had our car for 15 months now, brake pads and rotors need to be replaced every 3-5 months! Caliper on front end was so damaged from brake system the mechanic almost wouldn't let us drive home. This is our only car we have 2 kids and one income, we can't afford to risk our children's lives, and we can't afford to keep making payments on a death trap on top of all the repairs.
Brakes and rotors warped took to dodge they told me not their problem. So we fixed ourselves cost around $250.00. I now have 40000 miles and just put on the 4th set of rotors and brakes. Dodge needs to fix this car it is unsafe I cannot afford to trade it.
Tl* the contact owns a 2010 dodge journey. While driving approximately 35 MPH, the front end of the vehicle began to vibrate and pull to the right. The contact applied the brake pedal with force to stop the shaking. The vehicle was taken to the dealer for diagnostics where the technician stated that the rotors and pads would have to be replaced. After the repair, the failure recurred approximately 28,000 miles later. The vehicle was not further repaired. The approximate failure mileage was 9,000.
Tl* the contact owns a 2010 dodge journey. The contact stated that a squeaking noise would emit from the rear brakes. The vehicle was taken to an authorized dealer and the contact was informed that the rear brake pads and rotors were completely worn. The pads and rotors were replaced. The manufacturer was made aware of the failure. The failure mileage was 18,618.
Brakes were vibrating and didn't sound right dealer replaced due to recall but had to still pay 100 dollars. Also on 9/11/11 replace turn signal on drivers side when went out it took out brake lights too they repaired that and now only 6months later passenger side turn signal doing same thing they replaced light bulb drove it home was fine an hour later started happening again takes out brake lights. Also when took in for turn signal had to have back brakes repaired felt same vibration and noise. Also had to pay 100 dollars out of pocket and car only has 21,000 miles.
At 9000 miles, I had to stop very fast because someone pulled out in front of me. When I stopped, the whole front end shuttered. I took it in to machaik dodge, they replaced the rotors and pads stating they were warped. They said nothing about it being a safety recall. Which it still isn't. I finally received a recall letter 2 months after it being fixed the first timer. Now at 35,000 miles, I need brake pads. I took it back to machaik today 1/27/2012, they told me they would replace the brake pads for a $100.00 deductible. My problem is all the complaints people are having with the brake pads and having to replace them every 15-25,000 miles.
Faulty brake system; pending 3rd repair to correct the problem; car shakes when braking and is unsafe to drive; dealer fix is to replace rotors & pads with the same defective parts leading to continued unsafe conditions.
Tl* the contact owns a 2010 dodge journey. The contact stated that the vehicle would shake violently when the brakes were applied. The manufacturer and the dealer were both notified of the failure, but both denied any assistance with repairs to the vehicle. The vehicle was not repaired. The failure mileage was 200 and the current mileage was 18,000.
The brakes shake bad when slowing from 40 MPH or higher note front rotors and pads were replaced at 21956 miles after two times in the shop at a cost of 50.00 but I am having the same problem with the rear brakes when the car is stopped fast rear brakes shake chrysler will not warranty. The transmission hits very hard about 50% of the time when shifting into drive from any other stick position this is causing transmission damage chrysler is aware of the problem the dealer shop mark dodge showed me an email they got back from chrysler after the shop foreman noted this defect was happening and contacted chrysler about what to do. The response from chrysler was " [xxx] this has been noted in several prior cases . At this time it is considered characteristic- [xxx] " so a transmission banging into gear is characteristic. This is the first time I have had a vehicle do this in 40yrs of driving. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Pre mature warp. Of front rotors. Veh becomes almost uncontrollable when breaking the shaking of the veh in combination with the mountainous terrain made the veh. Unsafe!
1) I had the front brakes replaces after owning the care 7 days. The dealer replaced the front rodars and brake pads. Six weeks later I complained of the metal to metal sound from the rear brakes, but the dealer told me, "you can keep driving the car, it's ok for now". Now the brakes are totally gone and the front brakes are causing the car to shake when you slow down...again!! 2) the car doesn't always start. You have to crank the key 4-5 times before it will start. This seems to be in intermittent problem. 3) the transmission jerks into gear. 4) the plastic in the wheel well coming off.
Front and back brakes and all rotors had defect. Needed to be replaced.
Tl* the contact owns a 2010 dodge journey. The contact stated that when the brakes were applied, the front end of the vehicle would shake excessively. The vehicle was taken to the dealer where it was inspected. The dealer informed the contact that the front rotors and brake pads were worn and needed to be replaced. The manufacturer was made aware of the failure however, did not offer any assistance. The vehicle was repaired. The current mileage was 14,000 and the approximate failure mileage was 11,000. The VIN was unavailable.
I just bought a 2010 dodge journey for my family one month ago and the brakes are already giving me problems. The brakes were fine when I first bought the vehicle one month ago. I am having severe vibrations in the steering wheel as a result of the rotors being warped. The car only has about 22600 miles on it and the rotors should not be warped at this point in the car's life. When braking down steep hills, the car vibrates so bad that it sounds like an 18-wheeler using its jake brake down a hill. I read online after the problem started and dodge has 2 lawsuits against them for inadequate brakes in the dodge journey. I am extremely angry that I just bought this car based on it's many safety options and now I am having these problems that could put my family in danger or cost me a great deal of money.
Tl* the contact owns a 2010 dodge journey. The contact stated that the wheels would shake abnormally when decelerating. The contact stated the failure would also occur when the contact decelerated and attempted a turn. The contact took the vehicle to the dealer and was told that the shaking was caused by the front brakes and rotors. The contact believed the failure to be a manufacturing defect because of the mileage of the vehicle. The failure mileage was 14,000.
2010 dodge journey. Consumer states problem with brakes and rotors *tgw a few days after purchasing the vehicle, it noticeably shook when the brake was applied going down a hill. The shaking was especially noticeable in the steering wheel and brake pedal. The consumer took the vehicle to the dealer about the problem and the dealer stated nothing was wrong and they declined to make any repairs. After two months of complaining, the dealer finally confirmed there was a problem with the front and rear rotors. They determined the rotors were out of specification. They cut the front rotors and resurfaced the rear rotors under warranty. The problem subsided for a while, but did not resolve it. A few months later, the consumer received a call from chrysler stating there was a problem with the brakes and rotors and they would replace them if the consumer paid a warranty deductible of $100. The rear brakes and rotors had to be replaced in june 2011. The consumer received a letter from chrysler which stated the warranty was being extended for the front brake components only. The consumer stated the brake and rotor problems have not been resolved despite numerous attempts on his part.
When applying brakes, rotors grind and the steering wheel starts to shake. Have only owned the car for about a year and a half and these problems should not be happening yet.
Tl* the contact owns a 2010 dodge journey. The contact stated while driving at highways speeds and applying the brakes, he noticed that the vehicle and the brakes would shake. The vehicle was taken to the dealer who advised him that the front and rear rotors were warped and needed to be replaced. The front, rear brakes and rotors were repaired. The failure mileage was approximately 8,000. Rear brakes and rotors were replaced to 24000 miles. Dealer thinks that the ABS system is kicking in and that is what's causing it. They believe there is no problem. Updated 09/29/2011 *ln
Tl* the contact owns a 2010 dodge journey. The contact stated that while driving approximately 65 MPH and then applying the brakes, he noticed that the steering wheel and the front end would vibrate violently. The vehicle was inspected by a dealer and they advised him that they were unable to diagnose the failure. The vehicle had not been repaired. The failure mileage was approximately 5600.
2010 dodge journey sxt brake failure. Rotors replaced by carmax and serviced by landmark dodge. Extreme shaking in front wheel and premature rear brake failure.
2010 dodge journey. 19600 km (12179 miles)when work done by dealer. Brake shudder and steering wheel shake. Dealer replaced warped front rotors under warranty. No further shudder or shaking to date.
Bought a brand new 2010 dodge journey and it needed new brake pads and rotors at just 19,000 miles, worried brakes may fail at some point or are not sufficient enough for the vehicle. Dealership billed me $50 to get them repaired, stated chrysler/dodge company put a "participation fee" and if my car was over 24,000 miles it would be $100. Dodge seems well aware of this issue with the brakes on these vehicles but are not doing anything about it, brakes are a top safety concern for any vehicle, and I feel I am driving a ticking time bomb especially with my children in the vehicle.
I am experiencing premature brake wear with my 2010 dodge journey that was purchased brand new. This will be the second time I have had to have the breaks replaced due to faulty break replacement, however, they are wanting me to pay a deductible which I should not have to pay for faulty brake work.
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