2020 Dodge Journey driver assistance problems

Filed Sep 18, 2026 · Driver assistance · FL

My 2020 Dodge Journey is subject to FCA Recall 59C / the federal safety agency Campaign 25V‑552 involving the rearview camera. The camera malfunction affected the rearview image used when backing. While the recall was open, I contacted an authorized Dodge dealer. I was advised that FCA's official recall remedy/parts had not yet been released. The dealer nevertheless offered a customer-paid camera replacement and provided pricing. Because the vehicle was used for rental, the open safety recall also prevented it from being listed on the rental platform. In approximately October 2025, while the official recall remedy remained unavailable, the rearview camera was replaced at my expense. I later submitted a pre-notification reimbursement claim to Dodge/FCA with an invoice, payment/accounting documentation, dealer pricing information, and recall documentation. FCA denied the claim specifically because the repair “was not performed in a certified repair facility.” I requested reconsideration and asked FCA to provide its applicable reimbursement plan and identify the specific provision and regulatory basis permitting denial for that reason. I referenced 49 CFR 573.13. FCA did not provide the requested plan or identify the provision. Instead, Customer Care responded that the reimbursement decision was “considered final.” I am submitting this complaint to document the recall experience and my concern regarding FCA's administration of its pre-notification reimbursement process. I have retained the dealer communications, repair documentation, reimbursement submission, denial, and appeal correspondence. I have also requested that an authorized Dodge dealer inspect the vehicle and formally complete Recall 59C under FCA's current procedure.

Filed Aug 13, 2026 · Driver assistance · 97,000 miles · AZ

The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 97,000.

Filed Jun 26, 2026 · Driver assistance · 36,000 miles · IN

The contact owns a 2020 Dodge Journey. The contact stated that while reversing at an undisclosed speed, the rearview camera image was intermittently flipped, distorted, and inoperative. No warning lights were illuminated. A dealer was contacted and stated that there was no fix for the failure. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 36,000.

Filed May 21, 2026 · Driver assistance · 110,000 miles · AZ

The contact owns a 2020 Dodge Journey. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that when reversing the back over, the prevention camera would display a distorted image. The dealer was contacted, and it was confirmed that there was no remedy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 110,000.

Filed May 20, 2026 · Driver assistance · 40,000 miles · NC

The contact owns a 2020 Dodge Journey. The contact stated that while in reverse(R), the rearview camera would display an upside image. The contact stated that she had purchased a replacement camera and was given an estimate for the labor. The contact then received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention); however, the part for the repair was unavailable. The contact called two local dealers but was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000.

Filed Apr 30, 2026 · Driver assistance · KY

Back-up camera was recalled August 25, 2025. Not repaired yet and no information from Manufacturer, Chrysler Corp. The screen shows black and streaks, sometimes reflects upside down images. I have the 2020 Dodge Journey and it is difficult to see when backing.

Filed Mar 10, 2026 · Driver assistance · 43,000 miles · IA

The contact owns a 2020 Dodge Journey. The contact stated that the rear-view camera had started failing. The contact stated that occasionally the image was inverted or the image rolled. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention). The contact had been calling the local dealer but was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 43,000.

Filed Mar 9, 2026 · Driver assistance · FL

The contact owns a 2020 Dodge Journey. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Filed Mar 5, 2026 · Driver assistance · 40,000 miles · AL

The contact owns a 2020 Dodge Journey. The contact stated that the rear-view camera image was upside down or blank while displayed. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 25V552000 (Back Over Prevention). The dealer was contacted and confirmed that parts were on backorder. The manufacturer was contacted and confirmed that the part for the recall repair was not yet available. The failure mileage was approximately 40,000.

Filed Oct 23, 2025 · Acceleration, Driver assistance · AL

When put in reverse? The camera either doesn’t come on or it’s looks upside down on the review mirror. It makes it extremely difficult to back up in public areas when there is so many blind spots in the back. Also the electrical system has issues- Bluetooth, cruise control, volume will go up loud on its own, check engine light stays on and it says fuel cap seal is basically messed up and it’s been replaced multiple times and won’t change it’s reading. The real cause is the small leak off fuel injection system tank. Also can’t get the hands free call system on the wheel to work properly.