Received a safety recall notice from chrysler in early january 2014 for left tie rod replacement on 2008 dodge 2500 pickup truck. I have attempted to schedule repairs to replace left tie rod ball stud on numerous locations with local chrysler/dodge dealer and have been told they have not been getting parts from manufacturer. First review and attempt to schedule was on january 14th. Placed on wait list. Have followed up in both late february and late march to schedule, and still told no parts available to repair under recall notice. Dealer informed me they will contact when they can schedule. Today is may 27th, 2014- no call back to schedule yet.
2008 Dodge RAM 2500 steering complaints
Page 4 of 7: complaints 71 to 100 of 175, newest first, as owners wrote them.
I have a recall that still to this day has not been taken care of, and was sent out in nov. 2013. The dealership says that the parts have been back log, and now I have had to pay for a frontend alignment. This truck has had right tie rod and other front end work done ever since I have owned it. I'm so upset over all, and in hopes that ntmv safety can do something about this. As ntmv safety act says that this could cause a loss of directional control and / or crash without warning. And to pay thousands of dollars for a truck that I paid hard earn dollars for, and could endanger someone else or myself. I don't feel it is safe to drive, because of all these recalls I have been sent. Yet, I have invested $$$$$$ in this truck and I need it to be safe. What can I do? Can you help? Please!
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that he attempted to have his vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. Dr
Tl* the contact owns a 2008 dodge ram 2500. The contact received a recall notification of the federal safety agency campaign id number: 13v529000 (steering) however, the contact was not able to have the vehicle serviced under the recall due to the part not being available. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was notified of the delay. The contact had not experienced a failure. Updated 08/11/14
Tl*the contact owns a 2008 dodge ram 2500. The contact attempted to have the vehicle repaired under the federal safety agency recall campaign number:13v528000 (steering). The contact was advised that the parts were not available and as a result the recall repair could not be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. There were no failures at this time.
Tl* the contact owns a 2008 dodge ram 2500. The contact attempted to have the vehicle repaired under the federal safety agency campaign number:13v529000 (steering) but was made aware that the parts were not available and the repairs were unable to be performed for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Kmj
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that he received notification of the federal safety agency campaign number: 13v259000 (steering) but was unable to have the vehicle repaired because the part was not available. The contact stated that the manufacturer had surpassed a reasonable time frame to initiate the recall repairs. The manufacturer was made aware of the contact's concerns. The contact did not experience the failure.
Tl* the contact owns a 2008 dodge ram 2500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted and could not provide an reasonable date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
Tl* the contact owns a 2008 dodge ram 2500. The contact received notification of the federal safety agency campaign id number: 13v528000(steering) and stated that the repairs were not taken care of in a reasonable amount of time. The dealer indicated that the parts were not available. The contact had not experienced a failure. The manufacturer was not contacted.
Tl* the contact owns a 2008 dodge ram 2500. The contact received a notice for the federal safety agency campaign id number 13v528000 (steering) but was informed by the dealer that the part was not available. The contact had not experienced a failure. The manufacturer was not contacted.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that she attempted to have her vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available and that the dealers were receiving one part per month. The contact felt that since the failure was reported in november of 2013, there should be a remedy available before april of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
I own a 2008 dodge ram 2500 with the faulty tie rod ends (recall l16 according to chrysler) which I found out on my own not from chrysler. I've attempted to get the problem resolved several times from several different dodge dealers however none of them have the parts to fix my truck. I was told they have no idea when anything will be available and hope for the best that it doesn't break. The problem is getting worse the longer this drags out and is to the point of I am scared to drive the truck.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that he was concerned for his safety since the parts to repair recall the federal safety agency campaign number: 13v529000 (steering) were still not available. The contact mentioned that the tie rod had fractured previously and was now causing the tires wear prematurely. The dealer was contacted. The manufacturer was made aware of the problem. The vehicle was not repaired. The failure mileage was 98,000 and the current mileage was 115,000.
Tl* the contact owns 2008 dodge ram 2500. The contact received notification of the federal safety agency campaign id number 13v529000 (steering) and stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before april of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. Updated 5/19/14*cn updated 8/8/17
2008 dodge ram 2500. Consumer writes in regards to left outer tie rod assembly recall reimbursement.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated the federal safety agency campaign number: 13v529000 (steering) had surpassed reasonable amount of time for repair. The dealer stated the part was not available. The contact was placed a on a waiting list. The manufacturer was not alerted of the delay in the recall repair. The vehicle was not repaired. There are no failures at this time.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that while driving 20 MPH, he heard a loud noise as the vehicle came to a complete stop. The contact mentioned that after inspecting the vehicle she noticed that the driver's side tie rod was fractured. The contact stated that she previously received notification for the federal safety agency campaign number: 13v529000 (steering) and had been waiting for the parts to become available. The vehicle was taken to an independent mechanic where the technician verified the failure and replaced the tie rod, upper and lower bolt joints. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 48,000 and the current mileage was 60,000.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before march of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before march of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that he received a recall notice for the federal safety agency campaign number 13v529000 (steering) and was informed by the dealer that the parts for the remedy were not available. The manufacturer was not contacted about the failure. Updated 05/12/14*lj the consumer stated the failures ranged from moderate to violent shaking if the steering components after encountering rough highway conditions, while traveling at highway speeds. Updated 05/14/14
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that while driving 70 MPH over a road bump, the entire vehicle began to shake violently. The contact then coasted to the shoulder and was able to decelerate to a complete stop. The contact proceeded to drive and the vehicle functioned normally. The vehicle was not taken to the dealer for inspection. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 40,000.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated recall the federal safety agency campaign number: 13v529000 (steering) had surpassed a reasonable about of time for repair. The dealer was contacted and simply stated that the part was not available. The manufacture was contacted and could not provide a time frame for when the repair was expected to begin. The vehicle was not repaired. The contact had not experienced a failure.
Recall issued but dealer can not get parts. Safety recall n49/the federal safety agency 13v‑529 we have limited number of days to have this replaced as we are planning a 5,000 mile trip with this pickup pulling a 35 ft travel trailer.
Tl-the contact owns a 2008 dodge ram 2500. The contact stated while departing from the driveway driving approximately 2 MPH, there was a loud sound from the bottom of the vehicle. He had a previous recall repaired by the manufacturer campaign id number(n49/agency13v-529). The manufacturer was notified of the failure. The previous failure was repaired by an authorized dealer. The ball joint to the steering broke as he was traveling and the vehicle had to be towed to an authorized dealer. The vehicle was repaired for a different problem not related to the recall. The failure mileage was 47,000. Dyd
There is a recall on the left tie rod on my truck. The letter states that the tie rod can break and cause an a loss of control or crash without warning. I called my dealership, classic motors in richfield ut 435- 896-4441 and they put me on a waiting list that is one and one half years long! I have a truck that may crash at any moment without warning and my dealer can not get parts for 18 months. They can only get one part a week and they over 75 trucks in front of me. This seems completely unacceptable to me. They are creating a huge liability problem for themselves. Please help me remedy this issue quicker.
Tl* the contact owns a 2008 dodge ram 2500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had exceeded a reasonable time for repair. The dealer advised they received one part per week and the contact was on a three month waiting list. The manufacturer advised the part was restricted. The contact had not experienced a failure. Updated 03/21/14*lj updated 3/28/2014
Tl* the contact owns a 2008 dodge ram 2500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering); however, the dealer stated that the part was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. There are no failures at this time. ..updated 04-23-14
I appreciate your hard work in establishing safety recall n49/the federal safety agency 13v‑529 affecting 2008-2012 ram trucks where "the left tie rod ball stud may fracture causing loss of directional control and/or crash without warning." but, I contacted my dodge dealer in bellingham, wa on jan 6, 2014 as instructed by chrysler and have had 2 service appointments cancelled because they do not have the parts yet. My dealer is telling me that I may have to wait another 4 months or more. I am still number 15 on the list of over 70 requests and they tell me they are only allowed 1 part per week from the factory and sometimes don't even get that. I called 2 other dodge dealers in nw washington and got a similar story. One dealer told me the factory needed the parts to still make new trucks which is limiting the supply for the recall, but not to worry because he had only seen one serious steering failure from this problem so far...! Driving my truck with the thought of suddenly loosing steering control without warning for another 4 months doesn't make me feel all that safe or responsible. Nor the thought of all the other trucks out there that may have to wait another year or more to be fixed. Is this type of delay normal with such a serious recall? Thank you for your time and concern. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
This vehicle was recalled because of a problem with the steering linkage that could cause the driver to lose control of the vehicle and crash. When we took it to the dealer to verify the problem we were told that the defective part needed to be replaced but it would take 6 months because the manufacturer (chrysler) only ships 1 part per week to dealers. In other words, we have to drive a defective truck with a 4 year old child in the back seat for six months because there is a backlog of trucks needing the part replaced. Is this ok with your agency? Does president obama agree with this?
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