I received recall notice from dodge in dec 2013. I then contacted my dodge dealer. I was told it would be jan 2014 before they would began repairs begin. I checked back in early feb and was told I would be put on a list for repairs. April I had still not heard from dodge so I contacted them again. I was told the manufactorer had recalled the recall part and they did not know when the parts would be available. April 11 went by the dealership and was given a run around about repairs.
2010 Dodge RAM 3500 steering complaints
Page 3 of 4: complaints 41 to 70 of 92, newest first, as owners wrote them.
I have the original tires on it still. I don't off road nor do I use it for commercial use. In nov 2011, with 19k miles, I had the left tie rod replaced as the ball joint part wore out and was hanging. Then I got the notice in dec 13 of this new tie rod issue, I thought it to be one in the same. I departed my house for work. With no notice, as I was backed out a dirt driveway, I heard a pop, it sounded like something was dragging. I stopped, looking under the front and back thinking I had picked up something, there was nothing. As I tried to move forward, the scraping sound appeared again, I stopped, looked up under the front end finding the drag link hanging about 8 inches off the tie rod end. I called the dodge contact number in the book. This was 340 am.. I explained what happened and he stated that he would build a job order for it. I contacted the dealer,(8 am) he asked me to look at the drag link and see what type of stabilizer system I had mounted on it. I had 2 u bolt connectors about half mass of the drag link. The dealership then stated that knowing that, I needed to have the drag link replaced, and that it would be covered under this recall. He then stated that as it was mounted, the stabilizer didn't allow the drag link to rotate properly causing undue stress on the tie rod end joint. I was then told that the dealership had inspected 15 trucks so far and all 15 needed these parts replaced, but dodge still didn't' have the replacement parts available and wouldn't be until around the 14th of april 14. Mind you this recall was put out in dec 2013 4 months ago.... Still as of today with no parts currently available.. I wanted to talk to a supervisor, she said their office doesn't work like that..... Every one has a supervisor some place....she stated the conversation was recorded, and continued to try to push me off to the road side assistance folks.
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that he received notification of the federal safety agency campaign number: 13v529000 (steering) in january 2014. The contact stated that he attempted to have the vehicle repaired but parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced the failure.
Changed lanes at approximate 65 MPH the truck began to shake (wobble) so bad it was hard to keep control of it. Had to come to complete stop to get it to stop . Felt it was unsafe to drive. After researching online there are other post with the same issue they have called the wobble as the death wobble. It has happen 4 times with this truck at different times you don't know or have any indication that it's going to happen. Had the tires balanced and rotated suspension checked all is good according to the repair garage.
Tl* the contact owns a 2010 dodge ram 3500. The contact received notification of the federal safety agency campaign id number:13v529000 (steering) and stated that the parts were not available. The dealer was not able to provide a timeframe for when the recall parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
Tl* the contact owns a 2010 dodge ram 3500. The contact received the federal safety agency recall campaign notice id number 13v529000 (steering); however, the contact was not able to have the vehicle serviced under the recall because the part was unavailable. The dealer was unable to provide an expected date for the part to be available. The manufacturer was not notified of the problem. There are no failures at this time.
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that the tires were wearing prematurely as a result of recall the federal safety agency campaign number: 13v529000 (steering). The contact mentioned that he was very concerned for his safety since the parts were not available to complete the recall repair. The vehicle was taken to the dealer where the technician verified that the tires were failing because of a defective tie rod. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 75,000.
My vehicle has a recall n49/the federal safety agency 13v‑529 and when I called to get the recall work done I was told that the recall parts have been recalled because they are failing too. This is a very serious problem and if the tie rod breaks all steering control is lost. This is my only "reliable" vehicle to get to work, grocery shop, etc. Now I am just supposed to risk my life each day I drive it? The dealer (chapman dodge of las vegas) was not able to give me a date as to when the parts would be in to fix my car or any other information. This is unacceptable. My co-worker already had his tie rod break while driving on his 2008 dodge ram 3500, luckily he had just come to a stop or who knows what could have happened. Please get dodge to do the right thinking and repair these vehicles that they already know there is a problem with.
Tl* the contact owns a 2010 dodge ram 3500. The contact received notification of the federal safety agency campaign id number 13v529000 (steering) and stated that the necessary part was unavailable to perform the repair. The manufacturer was notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that she attempted to have her vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available and that the manufacture had recalled the original recalled parts for the recall. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before march of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Tl* the contact owns a 2010 dodge ram 3500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering) and stated that the parts were not available. The dealer advised that they were only receiving one recall kit per week. The manufacturer was also contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repairs. The contact had not experienced a failure.
Tl* the contact owns a 2010 dodge ram 3500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering) and stated that the parts were not available. The dealer advised that part was not available to complete the required repairs. The manufacturer was contacted and provided an unreasonable estimated date for when the contact's vehicle would receive the recall repairs. The contact had not experienced a failure.
Hi, I received a notice regarding recall n49/the federal safety agency 13v‑529 and went to my chrysler dealer on 1/26/14 to schedule the service to address the issue with the left tie rod ball stud. To this date, the dealer has been unable to obtain the part from chrysler. I called the chrysler recall center at 800.853.1403 today and they informed me that chrysler is still working on getting the parts to the dealers. What's the point of issuing a recall when chrysler is not taking care of it?
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that the federal safety agency campaign number: 13v529000 (steering) had surpassed a reasonable about of time for repair. The dealer stated the part was not available for repair. The dealer also mentioned that the manufacturer was only sending one repair kit a week. The vehicle was not repaired. The contact had not experience a failure.
Tl-the contact owns a 2010 dodge ram 3500. The contact referenced the federal safety agency campaign id number 13v529000 (steering) and stated that the part needed to complete the repair was unavailable. The manufacturer was notified of the problem. The contact had not experienced a failure. Klmj updated 04/14/14*lj
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before february of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. Updated 4/22/14*cn the consumer stated there was a recall on the replacement parts and would not be sent to the dealer until april 2014. Updated 04/28/2014
Tl* the contact owns a 2010 dodge ram 3500. The contact received notification of the federal safety agency campaign id numbers: 13v529000 (steering) and 11v350000 (steering) and was not able to have the vehicle service because the dealer still had not received the necessary parts to complete the recall service. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 3/31/14*cn updated 04/09/14.....updated 04-23-14 *bf updated 04/24/2014
I received a recall notice n49/the federal safety agency 13v‑529 in december 2012. I called the dealer in january 2013 and have called back 3 more times and they still don't have the replacement parts. Dealer I called is ginn chrysler in covington ga. 770‑786‑2271.
I have had my recall notice for months now and dodge is not even supping enough parts for us to get our trucks fixed. This recall may be one that gets someone killed if they donot take care of it soon and not a year or two later. Are you all aware that they are not getting the parts to us for this important repair. What can you all do about it and are you doing anything to stay up with this and telling them about it to?
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had exceeded a reasonable time for repair. The contact received the recall letter december 2013 and the dealer advised they only received one part per week however, the contact was placed on a waiting list to have the tie rod replaced august 2014. The contact stated that the tire rod had already failed and the vehicle was not repaired. The failure and current mileage was 32,000.
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that he received notification of the federal safety agency campaign id number: 13v529000 ( steering ) and was concerned for his safety since the parts were not available for the dealer to correct the failure. The contact stated that the manufacturer was only providing one part per week to the dealer. The manufacturer was made aware of the problem. The vehicle had not experience a failure. The current mileage was 37,250. Update 4/7/14 va the consumer stated the necessary parts to repair the vehicle would no be available for 16+ months. Updated 04/11/2014
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that he attempted to have his vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should be a remedy available before february of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced the failure.
Tl* the contact owns a 2010 dodge ram 3500. The contact stated there was a recall under the federal safety agency campaign id number 13v529000 (steering). The contact was unable to have the vehicle serviced under the recall because the part was unavailable. The dealer informed that the remedy part would be available until march 2014. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2010 dodge ram 3500. The contact stated there was a recall under the federal safety agency campaign id number 13v529000 (steering) and the vehicle was not repaired because the part was unavailable. The dealer informed the contact that one part was being issued per week to each dealer. The manufacturer was notified of the problem. There are no failures at this time. ..updated 04-23-14 *bf the consumer stated the parts were still unavailable as of 3/3/2014.
I got the recall notice n49/the federal safety agency 13v‑529 in november 2013 and it said parts would be available on january 6 2014. The 4 dealerships I contacted around amarillo tx said they only get one tie rod assembly a week. Two dealers in amarillo had over 100 people on there lists that's 2 years before I can get in, the dealer in dumas tx had 60 people so that's still a years wait, but I did find a dealer in dalhart tx and they only had 12 people on there list so maybe if I don't crash my truck because of this in 3 months I can have this repaired. This recall process is a joke get recall over 2 months in advance and chrysler dodge cannot manufacture parts to get this fixed customer safety is not very high on there list.
Tl* the contact owns a 2010 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign id number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november 2013, there should have been a remedy available before january 2014. The contact had not experienced a failure.
We received a recall notice for this vehicle in december, with regard to the left tie rod ball stud on the truck. It said that the part could fracture and cause loss of control/crash without warning. We were directed to call the dealer january 6 to arrange repair. On january 6, crystal chrysler in cathedral city said they didn't have the parts and to call back in a week or so. We called again today (january 16), and they still do not have parts. The next-closest dealership (in yucca valley, ca) said it would be at least a month. When we called dodge, they said that dealerships could only order one each week, which has now been raised to three each week. This recall covers all dodge trucks made between 2008 and 2012. That is absolutely ridiculous. Who is responsible if one of us loses control due to a fracture? We haul hay with this truck, as well as a large horse trailer. This truck is supposed to be the top of the line for dodge. How long can dodge make us wait for a repair? I think we have already passed "reasonable" and "timely" with this issue. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
There was a horrible death wobble in the front end. The truck had to be brought almost to a complete stop in order to remedy this event. This is beyond unsafe. It is not only unsafe for my family it is a danger to others on the road. Buying a $50,000 + truck safety for my family was not a concern, I was highly mistaken. My fear is not only for my family but for the other motorist on the road. We had stopped driving the truck unless there is a major need, yet we continue to make our $850.00 a month payments for our yard ornament, because that is what we agree to do. At 42,333 miles we had the front end worked on hoping to fix the problem the temporary repair lasted until we reached 68,482 miles and its back!! So like I said it sits in our driveway in the last 4 months that truck has only driven 256 miles. This is not acceptable!!
Tl* the contact owns a 2010 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and was advised by the dealer that the part needed to repair the vehicle would not be available until april 2014. The dealer was unable to provide an expected date for when the part would become available. The manufacturer was made aware of the problem. The contact had not experienced a failure. Updated 03/12/14
Tl* the contact owns a 2010 dodge ram 3500. The contact received notification of the federal safety agency campaign 13v529000(steering) and took the vehicle to the dealer. The contact was informed by the dealer that the recall replacement of the tie rod was not required for the vehicle. The vehicle was not serviced per the recall. The contact was later traveling 70 MPH when the vehicle began to shake abnormally. The contact discovered that the driver's side tie rod was damaged. The vehicle was taken to an independent mechanic and partial repairs were performed. The manufacturer was not notified of the failure. The failure mileage was 62,000.
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