Tl* the contact owns a 2012 dodge ram 5500. The contact stated that she attempted to have the vehicle repaired under the federal safety agency campaign number: 13v527000 (steering) but was informed that the parts were not available and that the dealer was receiving one part every week. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before march of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
2012 Dodge RAM 5500 steering complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
Tl* the contact owns a dodge 2012 ram 5500. The contact stated that while exiting the highway at approximately 25 MPH, the ABS brake light illuminated. The vehicle was towed to an authorized dealer and diagnosed that the driver's side wheel bearings needed replacing. The vehicle was taken to the dealer, who stated that the vehicle was included in the federal safety agency campaign id number: 13v527000 (steering). The contact had experienced the failure before being able to have the recall service performed due to a lack of parts. The approximate failure mileage was 45743.
Tl* the contact owns a 2012 dodge ram 5500. The contact stated while driving approximately 40 MPH and approaching an exit, the front driver's side wheel began wobbling. The contact stopped the vehicle and found that the wheel bearing was exposed and the front driver's side tire had detached from the wheel well. The vehicle was towed to an authorized dealer who replaced the driver's side tie rod, axle and brake pads. The contact inquired about the vehicle being included in the federal safety agency campaign id number: 13v527000 (steering) but was advised that the failure was not associated to the recall. Additionally, the parts needed to perform the recall service were not available. The manufacturer was notified of the failure. The approximate failure mileage was 36784.
Tl* the contact owns a 2012 dodge ram 5500 hd. The contact stated that she attempted to have the vehicle repaired under the federal safety agency campaign number: 13v527000 (steering) but was informed that the parts were not available and that the dealers were receiving one part per week. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before march of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure...updated 05-13-14 *bf
After picking up the 5500 with the service deck fitted immediately noticed handling was poor. Steering the vehicle requires drivers full attention as truck does not self center after curves. If you can get it going straight and hold the wheel steady it will suddenly start to drift right or left, forcing you to correct steering and thus start the wandering side to side which seems to get the back end whipping side to side as well. In a short half hour drive it is impossible to keep the truck in your lane providing the driver with some very tense driving. This truck is not over the manufacturers gvw. When towing a heavy trailer it seems to calm the wandering down slightly. The dealer has tried a new steering box on the truck that did improve steering for a couple of weeks but nothing has cured the problem with multiple dealer visits over the last year. Would not recommend truck to anyone who plans to drive it for more than 1 hour at a time.
Over 9 months ago we received a safety recall notice from chrysler: safety recall n26 / the federal safety agency 13v‑239 front axle tube welds letter states that parts needed to do repairs are not on hand. As soon as they are made available they will contact us for repairs. Here it is 9months later and we get the same exact letter. The letter states that this defect could cause a driver to wreck and lose control of the vehicle. I feel that time has exceeded for them to make this right.
Over 9 months ago we received a safety recall notice from chrysler: safety recall n26 / the federal safety agency 13v‑239 front axle tube welds letter states that parts needed to do repairs are not on hand. As soon as they are made available they will contact us for repairs. Here it is 9months later and we get the same exact letter. The letter states that this defect could cause a driver to wreck and lose control of the vehicle. I feel that time has exceeded for them to make this right.
Over 9 months ago we received a safety recall notice from chrysler: safety recall n26 / the federal safety agency 13v‑239 front axle tube welds letter states that parts needed to do repairs are not on hand. As soon as they are made available they will contact us for repairs. Here it is 9months later and we get the same exact letter. The letter states that this defect could cause a driver to wreck and lose control of the vehicle. I feel that time has exceeded for them to make this right.
The ram 5500 tends to wander over undulating or irregular surface roads requiring a high level of vigilance to remain in one's lane. The steering also has a higher than normal stiction level in that it is harder than normal to turn entering a corner and then fails to readily return to center when exiting a corner. In addition, there seems to be and unusual amount of play in the steering for a new vehicle. I have taken the vehicle to the dealer on three occasions, however, they have been unable to correct the problems. The dealer found, during a subsequent alignment check, that the front axle wheel caster angles where out of the manufacturers limits. The left was at 4.8 degrees (spec 6.0-7.0 degrees) and the right at 5.1 degrees ( spec 6.5-7.5 degrees), however, the caster angle is not adjustable in the field by the dealer. The front axle is currently on recall for another issue, that being the welds on the differential, however, the two issues are not directly related. Caster angle is important in that it provides dynamic stability, aiding in the straight line tracking of the vehicle. Chrysler recognized that there was a problem with the steering on the 2012 ram heavy duty vehicles and made a number of changes to the 2013 models which included increasing the caster angles and relocating the track bar over the drag link. My concern is that this issue is not isolated to my vehicle, but is fleet wide, and that the axle/steering problems are more extensive than just the welds on the front carrier fittings. At the present time chrysler does not have sufficient axles to comply with the current recall which was initiated in july 2013. To date the deficiencies on my vehicle have not been corrected.
Tl* the contact owns a 2012 dodge ram 5500. The contact stated that while driving at different speeds, the vehicle would not stay in the lane and the steering pulled left and right. The vehicle was taken to the dealer for a diagnostic testing where the technician stated that the steering box needed to be replaced. The contact mentioned that the failure recurred days later and was taken to the dealer for another diagnostic testing. The technician was unable to diagnose the failure. The manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The approximate failure and current mileage was 580.
The truck wanders all over the road. Going back and forth with the steering. This happens when driving down all type of roads and speed. *tr ## VIN passed ## dodge ram 5500 2012 ##
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