The contact owns a 2021 Freightliner XC-M chassis. The contact stated that the instrument cluster had become delaminated, making the display difficult to read. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.
The worst 2021 Fccc XCM problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Electrical2
- Brakes1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical2
- Brakes1
Recalls 4
Exterior lighting: turn signal
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recalling certain 2018 Freightliner Custom Chassis XBP, 2017-2020 XBR, 2017-2022 XBS, 2016-2019 XCL, 2016-2023 XCM, 2017-2021 XCP, 2016-2023 XCR, and 2017-2023 XCS recreational vehicle chassis. The rear mounted Power Distribution Module (PDM) may have internal damage, which could result in the rear marker lights, brake lights, or turn signals not functioning.
- Risk
- Non-functioning brake lights, rear markers, or turn signals can reduce vehicle visibility to other drivers, increasing the risk of a crash.
- Remedy
- Dealer will install a secondary fused harness, free of charge. Owner notification letters were mailed March 18, 2022. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL917. This recall is an expansion of the federal safety agency recalls 20V‑404 and 18V‑502. Vehicles previously recalled will need to receive the new remedy repair once it is available.
Recall number 21V00H000 · Recall details
Tires: valve
- What is wrong
- Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2019 Freightliner Custom Chass XCL, 2017-2022 XCM, XCS, 2017-2023 MC, XCR, 2018-2019 XBR, 2018-2020 XBS, 2018-2022 MBC, MT55, S2C, S2G, S2RV vehicles. The tire valve stem extension for the inner wheel may come into contact with the outer wheel rim opening and become damaged.
- Risk
- Damage to the valve stem extension may result in a loss of tire pressure of the inner wheel, increasing the risk of a crash.
- Remedy
- Dealers will remove the inner valve stem extensions and stabilizers, free of charge. Owner notification letters were mailed January 18, 2022. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL912. Note: This recall supersedes and expands recall 20V‑529 (FL-861). Vehicles previously repaired under 20V‑529 will need to have the new remedy completed under this recall.
Recall number 21V921000 · Recall details
Service brakes, hydraulic: foundation components: disc: caliper
- What is wrong
- Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may have been incorrectly tightened.
- Risk
- The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.
- Remedy
- DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-873.
Recall number 21V018000 · Recall details
Tires: valve
- What is wrong
- Daimler Trucks North America LLC (DTNA) is recall certain 2018-2019 Freightliner Custom Chass XCL, 2018-2021 Freightliner XCM chassis, XCS Chassis and MC Chassis and 2017-2021 XCR Chassis. The tire valve stem extension for the inner wheel may come in contact with the outer wheel rim opening and become damaged.
- Risk
- Extensive damage to the valve stem extension may result in a loss of tire pressure of the inner wheel, increasing the risk of a crash.
- Remedy
- DTNA will notify owners and dealer will inspect the inner wheel valve stem stabilizers and adjust as needed, free of charge. If the adjustment does not resolve the issue then the inner valve stem will be replaced, free of charge. The recall began October 29, 2020. Owners may contact DTNA customer service at 1‑800‑547‑0712. DTNA's number for this recall is FL-861.
Recall number 20V529000 · Recall details
Technical service bulletins for the 2021 Fccc XCM 30
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair...
- CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test...
- Revised Emissions Recall: Cummins DEF Sensor Shortage
- Important Campaign Information letter for FL974
- Emissions Recall: Cummins DEF Sensor Shortage
- FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience...
- Field Service Campaign for FCCC XC Valor Tire Pressure Monitoring System (TPMS)
- Field Service Campaign for FCCC Viper Low Voltage Display
- Important Campaign Information Letter for SF637
- Field Service Campaign for FCCC XCM Right-Hand Steering Column Stalk
What 2021 Fccc XCM owners say
Most recent owner complaints, unedited.
Defect: On Freightliner Custom Chassis diesel motorhomes the entire instrument cluster is a single all-digital "OptiView" LCD (Medallion 12.3", part 66-02439-000). The factory adhesive bonding the cover glass to the LCD delaminates under normal service, spreading bubbles and haze across the screen. It is widely reported across many coach brands on this chassis (Newmar, Tiffin, Coachmen, Winnebago, Entegra, American Coach) and occurs in cold climates as well as hot - an inherent material defect, not misuse. Safety risk: OptiView puts every primary driving indicator on one screen with no analog backup, so delamination obscures safety-critical information while driving: - Speedometer/tachometer become hard to read on a 30,000-50,000 lb vehicle. - Primary and secondary air-brake pressure gauges and the low-air warning are digital-only; a dropping reservoir or air leak can be masked until the spring brakes apply (FMVSS 121 requires these to stay visible to the driver). - Coolant temp, oil pressure, ABS and brake warnings can be hidden as a fault develops. - The rear/360-degree backup camera view degrades (FMVSS 111 Rear Visibility - the basis for the federal safety agency Recall 22V281). The failure is progressive and can worsen mid-trip. The manufacturer acknowledges it but calls it cosmetic, quoting about $5,200+ out of warranty for the same failure-prone design. Requested action: Open a defect investigation into OptiView/Medallion cluster delamination across Freightliner Custom Chassis RVs, evaluate under FMVSS 111 and 121, and consider a no-cost recall remedy regardless of warranty status. A detailed report with diagram and citations is attached.
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Questions about the 2021 Fccc XCM
Is the 2021 Fccc XCM reliable?
Owners have filed 2 complaints about the 2021 Fccc XCM, close to a typical XCM model year.
What is the most common problem with the 2021 Fccc XCM?
Electrical system, with 2 complaints. Next is brakes (1).
How many recalls does the 2021 Fccc XCM have?
4 recalls, covering exterior lighting, tires and service brakes, hydraulic.
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