2021 Ford Bronco Sport: screen or infotainment failure

Filed Apr 8, 2026 · Electrical, Engine · 52,000 miles · LA

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving on several occasions at various speeds, the infotainment screen went black or displayed a half-operating screen. An unknown warning light was illuminated with the message "Attention Needed - Service Engine Soon" displayed. The vehicle was taken to a dealer, and it was determined that Part Number: BE52 needed to be replaced. The vehicle was not repaired. The contact stated that while driving on several occasions at various speeds, the check engine warning light illuminated. The vehicle was taken to the same dealer where it was diagnosed, and determined that an unknown part needed to be replaced after retrieving DTC: P0496. The vehicle was not repaired. While the vehicle was parked, the vehicle hesitated while starting. The vehicle was taken to another dealer to be diagnosed, and it was determined that the battery charge was lower than 40 percent but did not need to be replaced. The vehicle was taken to another dealer where it was determined that the battery needed to be replaced. The vehicle was repaired, but within 24 hours there was an unknown warning light illuminated with an audible chime. The contact believed that the failure was associated with the body control module (BCM). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 52,000.

Filed Oct 22, 2025 · Electrical · OH

infotainment screen randomly goes black and/or disconnects from Android Auto.

Filed Sep 30, 2025 · Electrical · MO

While driving, the display screen shuts off and both the speedometer and tachometer loose power. The display is off anywhere from 10-30 seconds before it acts like the system is rebooting and the startup screen comes on. Then, after the startup screen has cycled, the display starts working again. This has happened 5 times now in the last week. I have not taken to a dealer yet but am planning on scheduling an appointment as soon as possible. There were no indication prior to the display going blank and it only started recently.

Filed Feb 3, 2025 · Electrical · 28,660 miles · SC

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds, the navigation screen intermittently went blank. The contact stated that a "System off to Save Battery Please turn ignition off or start engine," message was displayed on the navigation screen. The contact stated that over time, the instrument panel also went blank and other electrical features also failed to operate as needed. The vehicle was taken to several dealers and an independent mechanic to replace the battery; however, the failure returned after each visit. Upon investigation, the contact discovered that the vehicle was included in the federal safety agency Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 28,660. VIN tool confirms parts not available.

Filed May 25, 2024 · Electrical, Engine · TN

While idling stopped at a red light the engine suddenly shut down/stalled and the electrical system simultaneously went haywire. Specifically the dashboard alert system rapidly cycled through/flashed warning alerts for the forward collision system, then “out of fuel” then a failure with the antilock brake system. At the same time the computer touch screen went black and indicated “system restart.” The dash alerts kept cycling through the same alerts mentioned above and wouldn’t stop. I tried three different times to restart the vehicle without success. Stranded on a busy roadway, two different vehicles behind us had to take evasive action to avoid hitting us from the rear. The vehicle was towed to the dealer, who has called back to say the engine starts fine now. They will conduct further diagnosis.

Filed Feb 1, 2024 · Brakes, Electrical · TX

Touch screen and dash blackout while driving. They just go completely dark. Someone’s it restarts and comes back on but if it’s dark outside I can’t see how fast I’m going.

Filed Dec 15, 2023 · Electrical, Engine · OH

Vehicle experienced catastrophic power failure while I was driving. Without warning, the vehicle shut down completely. The engine stopped, the brakes engaged, the dash went black. There was no way to communicate with the vehicle -- no way to engage emergency flashers or even to push it to the side of the road (because the brakes were locked). There was a loud "pulse" sound coming through the speakers -- "thump. . .thump. . .thump. . ." which continued for 5 - 10 minutes. A police officer who stopped to assist noted the rear tail lights were strobing. The "P" on the transmission shifter flashed continually. Over the next 30 minutes, the infotainment screen rebooted twice, but went to black within seconds. The instrument panel rebooted once, but also went black after a few seconds. The car was towed to Kings Ford in Mason/Deerfield Township OH. The service tech reported the only issue was a dead battery which he replaced. That issue has not reoccurred in my Bronco Sport. On the Bronco Sport Forum, [XXX] reported an identical event in Feb. 2023 happened to her vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 18, 2022 · Electrical · NY

When trying to start my new Ford Bronco with 3000 miles on it in my driveway , the vehicle would not start and there were no lights on the dashboard , everything was black . When the vehicle was jumped , it started , but the console and radio was still black and when you put the car in drive it just stalled out. The tow truck came and could not put the vehicle in neutral so he had to drag the car onto the bed of the truck . It was taken to the dealership and they had the vehicle for a week and said they could not find a problem and after a few days the vehicle just started working. I read online that this same incident is happening to many Bronco owners and this is something that really needs to be fixed by Ford.